U.S. Bank

The manager, Daniel, at US Bank Tempe (Baseline and McClintock) is not honest and has retaliated against me by withdrawing money from my account. He is engaging in questionable and suspicious activities with my account, prompting me to close it today.

I urge the authorities to investigate his retaliatory actions against customers. He retaliates against customers if they reveal his dishonest dealings with their accounts.

I'm uncertain what to say, but my sincere advice is: do not open an account there and closely monitor your finances. Daniel, the manager, is not honest and retaliates when a customer voices a complaint.

I've had us bank for over a decade and just recently started having multiple issues. They advertise can back deals too get you to spend at various merchants but then don't honor them. If you call to ask why you get passed around to a dozen people who all day they don't know and I need to talk to another department until someone just hangs up on me.

Probably THE WORST bank I have ever banked with. Terrible customer service. I opened a business checking account on line because they were offering a bonus for opening new accounts.(now I see why).
From the beginning til now, 4 months later, I have had nothing but horrible customer service. Every time I have called, I have gotten different answers for the same question. Their employees are not trained well, Rude and unknowlegable.
Will never bank with this institution again.

U.S. bank has liquidated all my open positions without reason. I have filed a complaint with them.
They confirmed that the liquidation was handled incorrectly and offered me compensation of only 1.6% of my losses. Stay away from this broker! I was lucky enough to get my money back with the help of RegainOrg.Info I got my refund with their help

I hate that when paying my balance on my card I must tell the whole card number. With my Chase account I only have to give the last four digits. Also with Chase, it gives me the option to pay the total amount owed by pressing one key, but with US Bank I have to manually put in the exact whole amount. And it won't allow me to pay more than the amount. Because of this I will quit using my us bank card, and use my Chase card instead.

After calling Cardmember Services 4 times, 4 days straight. I eas not in the mood for being lied to, spoken to in such a rude manner. Whatever the disrespectful twit name was I hope her behavior is heaped upon her 100 times more. I found her disgusting.

I have a 401K with US Bank that I am trying to roll over to another institution and its a nightmare. There was a problem with the system the day I went in to process the roll over to the other institution and it would not accept my password. The only way around this was to use the "forgot password" option. This has resulted in 4 days of submitting paperwork and jumping through hoops to get my password reset just to rollover my funds.
My advice to anyone using any of US Bank's systems try to avoid having to reset your passwords at any cost, its an exercise in aggravation.

Please stay away from this bank, US BANK is the worst bank I have ever dealt with. I opened a business account less than 2 weeks and nothing but issues, I wire some money there and they put a hold on the account for closure, and they will hold my money for up to 120 days. This is hurting my business, and you have nobody to talk to, I called 3 times and customer service will not even pass it to the supervisor or manager.

Never do any banking with US Bank! Their customer service is terrible. It's been over a month and I still can't set up paperless statements or link an external account. I've called over 5 times and have spend over 5 hours on the phone.

It looks like you offer 1.07% savings account rates with $25,000 minimum! With the increase of the federal rate that really is unacceptable! You can and should do better for your customers during these times!

Promised an enhanced and easy Mobile Deposit app, Found app is very prone to Holding Deposits, without prior notice, for a 7 day period, anything over $1000 go to the bank, if you must use this Bank that is under federal review as I heard. Customer Care is Bad 2 out of 5 customer reps are ok, keep calling 1 out of 5 were actually helpful

This company sucks, that have being making a family of five have no money that is in the mothers account, but because the first card took two weeks, then didn't work the best they can do is have us wait for a mailed letter to be sent back out to us, so another two weeks. So if anyone can take the time and send them a letter of thanks for the only way to reach corporate customer service I was given this address.
Cardholder services
P. O. Box *******
Jacksonville fl *******

But I'm a little too busy trying to feed everyone that I don't have time to complain in a letter and mail it, and wait for a response, but I wish everyone love and kindness as I pray for things to start coming together.

Customer service disconnects you when you ask for a supervisor. CS agents have zero power to do anything helpful. I believe they are taking advantage of my elderly mother. Just the absolute worst— stay away!

I would say from my experience U.S. Bank Platinum Visa must be the worst card in the universe.
I don't recommend this card.
I have spent countless hours on the phone with customer service and nothing ever gets fixed. The only thing that got fixed was my ability to make my monthly payment which I couldn't do before.
The customer service staff are even confused by the App.
My card hasn't worked for about 4 weeks now. I really don't want to call again because it's always a waste of time for me. I am considering opening another card just to get away from this nightmare.
To top it off the numbers on the card are very hard to read due to lack of contrast.
I would avoid this card like the Corona virus.

I've requested management to call back as regular service reps were unable to resolve issues. 3 tickets and more than 2 weeks already and they are still so cowardly to even provide a response.

What a joke for federally regulated institution to scam customers by stating "hey we can just invented new rules on the fly, and we're not obligated to notify you first"

Better not do business with the low life scammer, management will avoid contacting you to resolve issue and remain cowardly silent.

K.

I see why us bank has 2.5. Stars which should be 0 worst customer service rude staff was hung up on twice my card was lock when i was the one using it and verified it 100 times card still not working after speaking with numerous staff hold times are always 40 mins plus absolutely ridiculous after calling 4 times was on hold for more than 30 mins every time then to hear the is no representatives available to assist unbelievable im lost for words

No wonder US Bank has such incompetent employees, useless online banking programmers, fouled ATM'S, and so on and so on. Good grief! They can't even close an account, issue a new one, send checks, Debit Card, Credit Card, etc.etc. Get out asap!

Made $44,500 deposit.
Asked teller when the funds would be available.
Teller said "the deposit will show as pending but tomorrow it will show deposited and then funds will be available."
The correct answer is there is a 7 day business hold.
I contacted the branch manager Vivian and she did nothing. She did not address the teller nor offer to help resolve issues caused by the unavailable funds.
Do not use US Bank for finances unless you want problems, excuses and multiple phone transfers.
Today I spoke to 10 different people from US Bank and nothing has been resolved.
I've been a customer for 13 years.
I'm done using US Bank.
Use credit unions instead and stop using banks.