DO NOT OPEN ANY KIND OF ACCOUT WITH US BANK, YOU'LL REGRET IT!
10-7-24 – I'm back to write in my US Bank trauma journal.
This week something happened for the third time in the last 5 weeks. On Monday I received a call from Jennifer, who told me that she will be my Point of Contact during this application process. We talked for a couple of minutes, but I told her that I was not in a place to continue talking. Jennifer and I arranged an appointment for her to call me at 1:00 the next day. I was thrilled, stupidly thinking "wow, I have one person I can talk to every time I communicate with US Bank". No, no, no, the next day at 1:00 I waited for her to call me. After waiting, I dialed US Bank at 2:11pm (my first mistake, right?). I asked for Jennifer, my point of contact person, and I was told that she could not be "transferred" to, nor does she have a direct email address"…what is the use of having a "point of contact person" if you can't reach out to her, ever…and never hear back from her :o(
Reflection: 5 weeks ago, when I started this application process I talked to a Michelle, who called me and she made a phone appointment to call me the next day, at 2:00. No, never did she call me.
Then, I remembered 3 weeks ago when I was talking with Customer Service, and I requested to talk with a manager or supervisor, I was told that one would call me back "in 24 to 48" hours. Well, that was on a Tuesday and I diligently kept my phone in my hands waiting for this fictitious manager to call me, it never happened.
Horrible business practices, representatives telling you that they will call you back, even scheduling a time of day, then it never happens, is this what management promotes?

My name is Christopher a United States Marine Corps disabled combat veteran who has been a loyal US Bank customer for 12 years. I have been recently discriminated, violated, and taken advantage of by US Bancorp which several banking federal regulations have been broken. US Bank is the only bank that I know of that has their military status documented and singled out on their account profile. My son Sebastian went to the local gym and lost his wallet. When Sebastian realized it was lost, he also saw 2 unauthorized transactions from Circle K. Sebastian and my wife called US Bank on February 3rd. The bank representative refused to open a claim for the unauthorized pending transactions. Regardless if the transactions are pending, the available balance is reflecting the unauthorized charges therefore Reg E kicks in to protect the consumer. Once the consumer is effected Reg E kicks in. This is why the big banks Chase and Bank of America changed there process to protect there clients and stay out of regulators view. US Bank has failed to protect there clients and take this avenue. After I realized my son was denied to open a claim which is all on a recorded line, please review the call. I called and opened a claim on February 9th. Per Reg E Provisional/Temp credit or claim resolution should be completed by day 10. Its March 4th and I just received my provisional credit this afternoon. Provisional credit was given and verified on day 15 which is a clear Reg E error. How can US Bank allow this? What kind of controls and processes does US Bank have to catch this? Nothing because it happened to me! Then US Bank made another HUGE ERROR. They unjustly and falsely DENIED my claim without a adequate investigation. Per Reg E a adequate investigation is required to review the unauthorized charges I am reporting. I wrote US Bank February 26th to escalate and inquire about my claim. I did get a confirmation of my email. I was expecting a 24hr to 48 hr response. I have received No response. I called and the representative agreed and fixed the claim issue caused by US Bank. The representative also agreed that Reg E was broken several times in this claim process which is all on a recorded line. My concerns are the facts here. US Bancorp failed to initiate a claim when a client called in to report fraud. I was not been paid provisional/temp credit in the day 10 time frame. US Bancorp failed to perform a adequate investigation to see the Fraud on my account. They made a bank error and accidentally denied my claim. Us Bank was given several times to correct but still has yet to make things right, breaking several federal regulations. Now my son is finding hardship due to not being able to make his payments which now UDAPP is affected and kicks in. These banks take advantage of their clients and fail to protect them from these federal regulations. Once you review my case you will clearly see Regulation E was broken here on several occasions. I was given false information on almost every call which you will hear. No one in the call center understands Reg E which is a huge concern. What frustrates me the most is I was promised a call from a manager and was never called until 3/6/24. On 3/6/2024 I spoke to Brittany from US Bank Corporate Escalation team and she confirmed Regulation E was broken due to their system error. I was given Provisional credit on day 15. She offered me small compensation and I countered. I am awaiting for US Bank Regulation E legal teams response. This is so unacceptable for big banks to take advantage of consumers and especially disabled veterans. The Federal Government put these regulations in place to protect consumers? US Bank needs to put processes and controls in place so this never happens again. US Bank needs to be accountable for there mistakes and errors.
My concerns are the facts here.
1. US Bancorp failed to initiate a claim when a client called in to report fraud. Clients available balance is effected by the fraud.
2. I was not paid provisional/temp credit in the 10 day time frame. I was given provisional/temp on day 15 and US Bank confirmed Regulation E was broken.
3. US Bancorp fails to perform a adequate investigation to see the Fraud. They made a bank error and accidentally denied my claim. Another Reg E break
4. Us Bank was given several times to correct but discriminated against me and just called me on 3/6/24. To confirm Regulation E was broken.
5. Now my son is finding hardship due to not being able to make his payments which now UDAPP is effected and kicks in.
Please look into this complaint? Please Help!
Claim number C*******409
Thank you
Chris

Going over my 2023 bank statements and receipts in preparation for next years taxes and ran across all the stupid, ridiculous letters from when I used to bank at US Bank. They were absolutely the worst bank I've ever dealt with in my entire life. They closed all my accounts for no reason with positive balances on all the accounts. They had no way for me to pay an extra charge they added on after THEY closed the account! That took me over 2 months to pay a stupid $4.95 fee that they also added a late charge of 35 dollars to because nobody knew how to take a payment on a closed checking account. Not even the branch manager at the closest US Bank knew how to do it. They sent me some letters that made no sense at all, telling me that they were closing all my accounts because of tax fraud. Excuse me? I pay my taxes every year and usually pay them 3 months earlier than the deadline. I think this bank just spins a wheel and uses whatever excuse the pointer lands on. I was seriously considering a lawsuit against them for all the inconvenience, double charges, 10 day check holds from the same and only person I received checks from as mortgage payments on the properties I sold, extra fees and hidden charges, not crediting cash deposits at an ATM for 1 or 2 days that DIDN'T fall on a week-end or holiday, constantly blocking my debit card for purchases at the same supermarket where I always shop, an Ebay transaction for suspicious activity for purchasing a needlepoint chair cover for $29, and constantly blocking any restaurant purchases over $50. They were so fraud crazy they blocked anything and everything! I got so sick of having to call them and be on hold every single day for hours to try and get the block removed, again and again, over and over, non-stop. The last straw for me was having over $7000 in the account linked to my debit card and getting declined for a 2 dollar cup of coffee at 7/11. I have other cards but that's not the point. They are constantly blocking your card so you have no access to your own money. They could care less if your account gets hacked or your identity stolen. They just want to use your money as long as possible and block your card so you can't use it. So I've been with my new bank about 9 months now and guess what? No hidden fees or charges, the online banking web-site makes sense and always works properly, the customer service is fantastic, smart, efficient and a total pleasure to deal with, no ridiculous and unnecessary holds on domestic checks that usually clear the same day, ATM cash deposits are credited instantly as they should be, the tellers in the bank branches know what they're doing and have you taken care of in record time, which explains why you never see long lines of customers backed up to the door, and the statements for all my accounts have always balanced correctly at the end of each cycle. When I requested an additional card, I received it exactly when they said it would arrive. Yes, my last 9 months with my new bank has been a total pleasure, problem-free, and just an all around great experience. I can take care of other things that need my attention instead of having to worry about what U.S. Bank is going to do next to ruin my day and consume hours and hours of my time. If you know you need to find another bank, you should make the move and do it. I didn't realize how truly bad US Bank is until I opened accounts with a bank that operates like a bank should. Efficient and trouble-free. That being said, I think I'll go Chase my dreams! Good luck to all :)

I went to make a cash deposit September 27th 2023 at the Meridian US Bank location on Cherry Lane. I was in a hurry I'm on medical leave from a hospital that I work at busted my butt to get that deposit on time by 6:00 p.m. September 27th. The ATM my cash deposit I'm on camera it spits out a receipt telling me there was a malfunction and to contact the bank I'm at the bank so I go in to the bank and they file a claim and tell me I don't get my money they have to investigate it I was in such shock I literally didn't know what to do I almost had a panic attack in the bank right there I had every bit of proof then the bank teller was rude she told me I was the third customer that happened to today that day and that the guy that just fixed the machine just left but she's sorry I'm out of luck until they do an investigation in the meantime all of my bills are past due I am now overdrawn in my account and they don't care the bank manager I've called everybody the bank manager told me that it was in the terms and conditions if the ATM breaks down it is not I've researched everything it's been 7 days and I've I have no money in my account I've been there almost 4 years I make good money I'm on medical leave I did everything right for my creditors and then US Bank screws me over wouldn't even credit my account and then got mad at me because I was angry I threw a fit they stole from me right now I should have my money there should be a policy there should be a sticker there should be a sign on the ATM and when somebody opens an account that should be noted that should be you know I should have had a choice when I made that deposit and the branch manager was rude and told me it was in the terms and conditions because I put my foot down and said I had no idea this was even a possibility and I only used it one time before do I call the cops do I report a theft I don't know what to do worst experience of my life I have late fees I have every I mean things are this is crazy to me that that it's such a mess and all they can say is I'm sorry on the 1-800 number customer service nobody would let me talk to a manager besides the bank manager that was rude to me and lied to me because no I had no idea that was a possibility and the bank should be liable I can't believe nothing's being done about this after reading all these reviews. I was robbed by my bank on camera I have every bit of proof I got a loan from One Bank drove straight to the other bank at 419 p.m. on September 27th 2023 I made a $2,200 deposit in a hurry because I had until 6:00 p.m. to get everything taken care of and pick my mom up from the hospital I was in the right I did everything right and and they act like they don't care they don't care that they've absolutely turned my life upside down I haven't slept in 5 days I have everything coming through I'm on FMLA until November and I'm more sick now than I was with no money in my account actually I'm overdrawn because of them I don't understand I've complained I've complained I want my money back and nobody we'll talk to me so I called the attorney general so I hope something gets done this is absolutely theft it's I'm a victim I was violated I was robbed what a joke and they're getting away with this with everybody

Review
Edit: next up, a review on this POS Android phone for making thus review virtually unreadable. I'm going to leave it like this. Just so you know, this was not, NOT how I wrote it. No, in fact I did not repeat every other sentence and some sentences three times. No I did in fact not do that. Never mind the fact that it ignores all punctuation and when in doubt always chooses the wrong word phonetically... the one that always makes no sense... but this bizarre crazy thing that it does with complete repetition of phrases and sometimes entire paragraphs is one of the more mind-numbingly stupid things it does besides having the vocabulary of a two-year-old Indonesian when it comes to the English language, trying to tell me that words like "lesser" or "jovial" don't exist... and for some reason corrects the word "bad" into BADD... I half expect the Verizon employee to tell me "oh! Look, you have it stuck on East side Chicago Spanglish, no wonder,¿? Haha!" But no... they shrug and say I must have dropped it. More like it dropped a few sheets of blotter and went on a permatrip! But i digress... this is about the friendly apologists, human trampoline and professional sea walls and sneeze guards they employ at USB, over actual qualified people... but it doesn't help that they change the app every other week, hiding the things you really need down counterintuitive cul de sacs... oh internal transfers, those are on page 38, on your instructions on how to assemble the USB crib mobile!
On with the show!
"Time to get the papers,... get the papers... "
Jimmy "two times" from Goodfellas...
June 4,*******@Music_album
They used to be acceptable...but before that they were awful too.
Lately the phone help has been particularly thick... and I MEAN THICK!
I had plenty of money in the bank and found a bargain on an old guitar amp I had been hunting fir. I told Jim I would take it. And I ran down to the quick mart and used the ATM... CARD REJECTED. INSUFFICIENT FUNDS... I call them and am on hold for a long time... that's new! So I text the guy... tell him I want it... trying to talk to my bank. I wait 15 and the girl says everything looks fine on her end... that I should Try another... getting nervous... drive to a walgreens... same thing I call and am on hold tell the guy I'm still trying to get my bank to fix this... he says ok. The lady? Says that I don't have enough funds. I said don't I have $700 in there? She. Said yes and I said so I have enough and she said oh wait. Yeah you do... So what's up? She said she had to talk to a manager so I wait 15 minutes... She comes back and says that my limits are too low and I said my limits are $1400 and she said no there are $100. Anyway this goes around and around and one after another incredibly stupid person... Tries to? Tell me what's wrong only. Their version of what's wrong is completely different from the previous one and this happens about six times... All the time I'm texting the guy and trying to call him every now and then just to let him know. I'm coming and over an hour and a 1/2 goes by... Finally he said don't worry about paying that much. I'll take half of what I was asking I feel bad for you... Finally he said don't worry about paying that much. I'll take half of what I was asking I feel bad for you.I don't know if he felt bad because my bankers are idiots or because he thought I was broke?
But it's happened every time lately and it used to never happen. And now they have filipinos on there... And now they have Filipinos on there. And.
I like filippino's don't get me wrong... I just hate it when they answer my phone calls because they are not actually employed at this bank. I just hate it when they answer my phone calls because they are not actually employed at this bank.Therefore they don't actually. Know? What they are talking about to any great degree. They are just expected to know every little rule and regulation. When they're probably doing call center work for 10 different businesses. In the most they do in most instances is apologize and act as a buffer for her people who are angry and qant satisfaction.
They are the masters of apologies. They are the masters of apologies. They can spend more time apologizing than people usually spend on an actual problem. I finally have to interrupt and say excuse me but quit apologizing the only thing. You should be apologizing for is apologizing as much as you are because you're not doing anything you're just wasting time.
I finally have to interrupt and say excuse me but quit apologizing the only thing. You should be apologizing for is apologizing as much as you are because you're not doing anything you're just wasting time.So today I had to pay my rent and I usually take some Money out of savings and checking... Money out of savings and checking. And i've been doing this for years. But like last time everything has changed and I can't do it because they say my wife has to even though both of our names are on it. And they tell me this after I've already done what? They've? Told me to do once already... I get her on the phone and she's angry because she's a nurse and she has to come to the phone and talk to these people for a long. Period of time and get herself verifI'd. But they finally say they have transferred it and they're about to give the transaction number and she said I don't need to know the transaction number... Can you please just email it to me. Can you please just email it to me? She says no here is your transaction number... * silence* it was here... let me see. Wife is p***ed. She says you can't find the number. Why don't you just email it when you find it? And we'll just do it like that. Can we do it like that? She says you can't find the number. Why don't you just email it when you find it and we'll just do it like that? Can we do it like that?She says yes of course. Even though she said no moments ago... Even though she said no moments ago? So she hangs up audibly. So she hangs up audibly.And the woman. Oh wait oh wait! I said she hung up. I said she hung up.You told her was ok. She says it was not okay. She says now that she has to call from her own phone that it is a new condition on her account that happened in the last 5 minutes.
Long story longer... we didn't get the rent.
I've had more problems in the last few months than the previous 6 years.
11 minutes on the phone today, conflicting reasons... she called for 15... then tried on her computer at work... another 20...

US BANK IS THE SORRIEST, LOWLIFE OF BANKS, EVEN LOWER THAN COUNTRYWIDE BANK. I HAVE HAD AN ACCOUNT FOR YEARS, AND NEVER A PROBLEM. I STUCK WITH THEM, EVEN THOUGH THERE IS NO US BRANCH IN THE DALLAS/FT WORTH AREA OF TEXAS. I HAVE DEPOSITED THOUSANDS OF DOLLARS. I HAD A PROBLEMS WHEN I COULD NOT CHANGE A AUTODRAFT TO ANOTHER BANK FROM US BANK. SO I WENT AHEAD AND PAID THE PAYMENT AHEAD OF TIME AND ASKED THE REP TO NOT DRAFT THE PAYMENT AGAIN. THAT IS WITH STATE FARM INSURANCE, WHICH ARE THE ONES THAT REFERRED ME TO STATE FARM BANK AND THEN CHANGED IT TO US BANK. I SAW THAT THERE WAS A PENDING CHARGE, A DOUBLE CHARGE FROM STATE FARM INSURANCE, SO I SIGNED UP FOR OVERDRAFT PROTECTION. BAM! I GET HIT WITH A FEE THAT IS ALMOST $40. I SPOKE TO BOTH SIDES, STATE FARM WAS TO REVERSE THE CHARGE BACK TO US BANK, BUT INSTEAD, THEY SENT IT TO MY SON'S ACCOUNT THAT CAUSED ME TO GET ANOTHER OVERDRAFT FROM US BANK. I CALLED AND SPOKE WITH TAMARA AT US BANK ON 05/04/2023 AT 9:40 AM. I WENT OVER THIS AND ASKED IF SHE WOULD WAIVE THE OVERDRAFT FEE AS A ONE TIME COURTESY, SHE SAID NO. "I CAN NOT DO THIS" WHEN I ASKED WHY, ALL SHE COULD SAY IS I CAN'T. I ASKED FOR A SUPERVISOR OR MANAGER. SHE SAID THAT THERE WAS NONE AVAILABLE AND IT WOULD BE A LONG WAIT. I SAID I WOULD WAIT. AFTER HOLDING FOR 11 MINUTES, TAMARA AT US BANK CAME BACK AND SAID THAT MICHAEL THE MANAGER WILL HAVE TO CALL ME BACK. IT HAS BEEN ALMOST AN HOUR, AND NO CALL BACK. (I WORKED FOR COUNTRYWIDE BANK AND BANK OF AMERICA, AND I TRAINED THE REPS IN CUSTOMER SERVICE AS WELL AS IN OTHER AREAS). SO I KNOW THAT THIS IS A DIVERSION IN HOPES THAT THE CUSTOMER DOESNT BOTHER THEM AND LETS IT GO. AS I TOLD TAMARA, I HAVE ALL DAY AND I WILL GET SOMEONE'S ATTENTION BY REVIEWS, PHONE CALLS, OR CHATS WITH US BANK. IF NOT, I WILL GO TO THE TOP FROM DIRECTOR Andrew Cecere WHO IS CHAIRMAN, CEO AND SO ON. BELIEVE ME, THIS IS VERY UNETHICAL FOR ME TO NEVER HAVE HAD ANY ISSUES WITH THIS BANK FOR OVER 4 YEARS AND NOT TO WAIVE 1 OVERDRAFT FEE.

Open the account August 11th 2022. Two weeks later 2,300 is taken out of my account through a cashier's check they say it was a teller error which I highly doubt two more weeks later two checks come through my account for $5,500 and 12,250 and guess what I never ordered any checks in the meantime my debit card is constantly being monitored for my transactions so my card is either put on hold until I call them to verify my transactions and this goes on for at least a month but they couldn't stop two checks to come in online it is 90 days later and I still haven't received my 19,000 can never get a hold of them they never update me and constantly getting different information with the same question ridiculous horrible I can't even find a word to express my deepest feeling for this bank other than they suck donkey balls! Had a debit card that I got initially and while I was waiting for the real debit card to get in the mail it was activated before I got it so that canceled out my temporary debit card which caused so many problems and it just goes on and on can't wire any money can't get any money out of my account etc etc I mean I'm not a young person, I'm an older person who's had experience with different banks and by far US bank is I would never bank with these people ever again I'm just still waiting for my money and it's just...well please save yourself the aggravation the sadness the depression the lack of money and go to Wells Fargo or something they're way better That's my $#*!ING review for this piece of $#*! bank that doesn't know anything about banking or money. And really I'm sorry to say that that is the truth I'm so sorry I didn't put my money in the $#*!ing safe and draw from that!

I opened my account back in July. I was looking for a new bank, and honestly I've been in a terrible bind since my mom went in to cardiac arrest and nearly died in March, so I've had to pick up a lot of additional expenses and responsibilities which has left me struggling financially. US Bank had a great sign up bonus offer of $400, and they have branches everywhere where I live, so I decided to go with them based on that alone. I wish I had read the reviews on this bank first! If you are looking for a new bank to bank with, I hope you read these reviews and do not take what anyone is saying on here lightly. While reading through them, knowing what I know now, I couldn't even believe what I was reading. It was like I could've written these all myself cause I've had identical experiences with every bad review written! This has been the worst experience with any company ever in my entire life. From day 1 when I opened my account, the site crashed and told me it didn't go through and that I needed to contact my local branch. They sent me an email with a new, somewhat prefilled application to fill out and told me the promo code for the sign up bonus was applied. (A week later I got an email that my account had been approved on the one that crashed and I now had 2 accounts, which somehow messed up my Zelle and everything else after I closed the 2nd one. Got that straightened out finally though). So, luckily while I was on the phone with a supervisor named Chris due to unrelated issues, and I asked him when I'd be getting my bonus, he caught that the promo was never applied and he applied it and left great notes. It was the last day, so I'm grateful that was fixed in time. Then I called back on Tuesday to make sure it was applied and the agent verified it was and that I was very lucky to get Chris, as he's worked nearly every department and knows how to get things done right. I was told by this agent I should be seeing the bonus in my account any time within the next few days and would have already had it if it weren't for the holiday weekend. So as days went by I called multiple times and spoke to multiple agents who all said something different, but 2 others who seemed competent confirmed with me that I would have by bonus by Friday. It never came. I then started to panic as I had borrowed money that had to be repaid in the next few days, and I was counting on that money. I would've never borrowed if I didn't get confirmation from 3 different agents that I'd have the money in my account by Friday. I was told I'd get a call back regarding this on Saturday and that never happened and I was unable to get in touch with the worker who was handling this. Come Monday I find out I was misinformed and they opened an investigation, to which I had all the names, dates, times, length of conversation, and what was told to me by each employee I spoke to about this. I was told my information didn't match up with theirs and that it would be impossible to locate these employees or look up the recorded phone call. I even sent screenshots of each call so it could be verified. Didn't matter. They were not going to honor this bonus and I was told they had 60 more days to issue the bonus, if I even get it at all.

So, I panicked even more as I was hoping for a good outcome and that they would honor this bonus like I was told, and I had to repay the money I had borrowed that day now, and didn't have it. I called my aunt, who I've never asked for anything, and told her I urgently needed to borrow $200. She Zelled me the money right then. I rushed down to the 7-11 on the corner to pull out $140. I previously had to overdraft my account cause I needed gas and food, and thought that the bonus would hit my account and balance that out. So after they took the $42 for the overdraft off the top, I had $158 left, and tried to pull out $140. The transaction was declined. Then the ATM told me to take my card, and as soon as I pulled my card out, the ATM shut down and said temporarily out of service. I figured it was declined because maybe it was out of money and that's why it shut down, but when I pulled up my online banking I saw that they pulled the money from my account and I only had $18 left now. I called the number on the ATM and they told me to call my bank. I called US Bank and told them what happened and they said they would file a claim and that I'd be notified within 10 business days of the outcome. I said "10 BUSINESS DAYS!?!? I can't wait that long! That's like 2 weeks and I just had that money sent to me cause this was urgent!" She assured me that they have to say that, but that they get to these things very quickly and I'd likely have the money back in my account within 24 hours. Well, here we are 11 business days later, and probably 30 or more phone calls to them later, and no money. Every person I've talked to has told me something different, or didn't want to deal with this so hung up on me or transferred me to a department that was either closed or wasn't even for customers. So I'd have to call back again and start the whole process over. I finally spoke to someone last night who was able to pull up my status and said the claim was denied. I said "how could this possibly be denied? There's cameras everywhere, the ATM didn't dispense any money and probably ran out of money which is why it shut down. You guys can't just steal my money!" She said it was denied because it wasn't one of their ATM's and that I'd have to call the ATM company. Went back to the 7-11 today and called the ATM company, who told me I need to call my bank back because they don't do claims, and that my bank can't deny me because it's not their ATM and that's illegal. Called my bank back and got the 3rd competent person I've spoken to in the 100's of calls and employees I've spoken with. She said I was denied because the person who filed the initial claim did not enter any of the information into any of the fields to file this claim. She couldn't believe what she was seeing and that no one else had caught this, and she couldn't believe the claim was denied instead of them fixing what was a very simple thing to fix and an employee error at that. So she fixed it and refiled the claim, which I'm sure will take another 2 weeks to get my money back. The employee that fixed it, Vicky in Arizona, told me she would personally keep an eye on this and make sure it gets done as quickly as possible. She said she wanted to cry for me, as she has with so many other customers after seeing what they've gone through. I'm very grateful I got her or this could've dragged on forever. She is far too good to be working for this company. Aside from the supervisor Chris, Austin in Las Vegas, and Vicky in Arizona all of the 100's of employees I've spoken to have been rude, incompetent, and have given me false information, which has led to many agonizing follow up calls that have taken up so much energy, and so many hours out of my weeks! The whole experience has been one nightmare after the next and has nearly brought me to a mental breakdown multiple times. This review has barely skimmed the surface. I will never use this bank again nor recommend it to even my worst enemy. I don't wish this kind of hell on anyone. So if you've read this far, be warned! If you sign up with them anyway, you'll be the next to write a bad review.

And a note to the supervisor Chris, Austin in Las Vegas, and Vicky in Arizona… I think you deserve better. But if you stay I truly hope your superiors see this review and promote you to top positions within the company. If they had any sense they would, as I believe you are the only people who can turn this company around and set the standard and give the proper training for all the other agents currently employed, as well as all future hires. Otherwise, I don't see this bank lasting much longer with all these terrible reviews from countless customers who are no doubt all probably banking with someone else now. Good luck to you all and thank you!

I got my car loan through US BANK. A 80,000 car loan, yes 80,000! I am 50 years old with prefect credit. I have never been late on a payment! Not one time. I always called in because they give you a ref# to confirm you called in with the payment, so there will be a record track of the showed payment. I took the loan out June 2018 and made prefect payments, on Nov 2020 which they gave me a ref# ******* so I made my payment and during the time I was moving to a new city. So when my Dec payment I called in to give them my payment and the response was Mr. May we did not recieve your Nov 2020 payment I explained to them that I did call it in here is my Ref# and gave them my information and the rep advised me you are good. After talking to the rep she explained to me that the payment did not go through I advise there is no way, come to find out they used an acct number ******* which was not the correct acct that I have been paying with for the last 29 payments on time with. She checked through the acct and advise me that this has happened before where the rep taking the payment if they dont clear there last payment acct from the system, they could accidently use someone elses account to pay my bill which she advised me thats was it looked like on what happened. (Her name was Angela) very sweet and nice lady. She saw the correct acct number fixed the issue went ahead and resubmitted Nov 2020 and when ahead and paid Dec 2020. She said she would note this in the system so they could get my credit fixed. It has now been almost a year my score dropped 100 points! I have called and been put on hold, passed around, held for hours on the phone, hung up on, I have talked to 20+ people to help! Sadies, Dustin, Linda, Carrol, Dillon, kyle, Nathan, Kasey, Jesse, Dori, Sue, Larone which is by far the rudies person I have ever dealt with, Would not listen to me, talking over me, and then was like sir just hold on and ill get someone for you... Yea, as the others that did not happen Held for 10 mins and hung up. I am asking is them to fix the one score on my credit that they messed up on and be done. BUT THEY DON"T CARE! They are the best to get the money but after that hang on! Your screwed with getting help, customer support forget it! I will continue on posting until I get help. They have denied me on my Dispute 5 time, which I am sending in another one. I have sent them all my information of the credit score and all the information they needed and even accurate information to show what happen and still no! So, now I have sent post after post a facebook, Which they have an automated system that responds to it like they really care. Had some to actually call me last Friday 9/3/2020 which I have called back every other day left a message with Rick, Kortnee and NO CALL BACK. So don't think someone is going to help you. I will keep everyone posted on what they finally do. Lol! How about this I'll keep posting. So US Bank Where I could pay this loan right off. Hope its worth it! That 1.89 review score, I will do my best to get it the lowest I can until you get a caring heart to HELP PEOPLE that have kept you in business! Everyone please read all the Negative reviews from Facebook, Google review, to all social media! Linkin Here I come! I wish there was a lower number then a 1..

I have been dealing with the local USBank in St Helens Oregon for about 20 years. Naturally, over this time span, I have seen managers and employees come and go. During that time span, I would say 99.5% over that time, I have been treated very, very well. Occasionally I have encountered what I would call a "sub par" employee. When that happens I make it a point to stay away from that person. In my business I have frequent need for a notary and the branch always does it's best to accommodate me on a timely basis. For the most part, I find the website is very functional for me and I use it a lot. Since I have quite a few accounts, I am continually checking balances, using the BillPay function, and looking at cleared checks. I also have my home mortgage with USBank and that is one of the areaw that is a little disheartening. It seems they are trying very hard to help their customers with mortgage information such as payments and balances. Unfortuately they don't seem to recognize current payments on a timely basis. There is hardly any excuse for this as I make my payment on or before the due day and I make directly from my checking account and I never mail it. Whenever I decide to check on it, usually a few days later, that payment is not recognized and sometimes they blabber on about late fees. I always make extra principal payments and yet they keep advising me to do that. This always makes me unsure that they are actually tracking my payments and giving me credit for the extra principal. After all we are dealing with a computer and they should be able to do a better job with this. I mentioned before that their website is very functional, useful and well laid out. Then, a couple of weeks ago, they sent out an update to their web site and it was a mess. It would appear to me that whomever designed that website doesn't bank with them, or maybe not too much of a degree. The worst thing was it was full of bugs. Then, on top of that the layout was even worst than useless. It appears to me that there wasn't much testing done before they sent it out. It didn't take very long before it was replaced with the orginal web site. Other than that mish mash of crap and the occasional, very occasional useless employee, I feel very positive with the branch(es) that I work with..