U.S. BankReviews 311

I originally obtained a zero balance transfer credit card from union bank for 18 months but when us bank absorbed them they changed it to a 12 month with zero notification. Upon having a discussion with customer service I also discovered that they also changed my application date by 2 months stating it was August when it actually was October. This caused the 12 months to really be 10 months. What a deceitful way to do business! Sadly I get the feeling this is where all businesses are headed.

If you take out a credit card for a minor child so they can establish a credit rating. They flip it so you're the primary and they're just a user. You restrict the credit limit so they can't run it up a huge bill without being able to pay the bill. US Bank will without consulting or notifying the primary that they're raising the credit limit. They will also change the card to a different account yet say you're still responsible.

Please DO NOT USE extended pay through US Bank. You will be doubled charged, call and talk to multiple people, that will not even do their job and look all the way into what you are trying to explain, when you have your bill right in front of you! This is bullsh*t!

I would give them no stars if I could. These people froze my accounts because they thought there was fraud on the account, after I explained the situation and told them there was no fraud, they still kept my accounts on hold, couldn't use MY OWN MONEY and they lost my direct deposit. Every person I talked to seemed like they had no idea what was going on and kept transferring me around, that was enough to close my account the same day. Talking to a U.S Bank rep is like talking to someone with only half a brain, they are incompetent and arrogant, they act like as long as the phone is answered, their job is done. This has to be the worse bank in the west and I will ACTIVELY be encouraging people to stay away!

Purchased tickets to Veuve Clicquot Polo Classic in NJ from official vender, FrontGateTx, on 4/27/23 $318.22.
Tickets delivered by email. 3 & 1/2 weeks b4 event, noticed receipt & electronic tickets had invalid times. Receipt said doors open 5 hours after event ended. Tickets said show time 14 hours b/4 event began.
Ticket times critical bc patron had to travel from Midwest to NYC to attend event, meet at ferry dock at designated time with valid tickets and take promoter ferry to event, patrons couldn't just show up at event.
Requested correction of tickets from vender initially, alternatively refund due to vender error - invalid ticket times.
Attempted to resolve for 3 & 1/2 weeks b4 contacting US Bank. Provided detailed proof of vendor error, copies of receipt and tickets with invalid times, copies of 3 week paper trail with FrontGateTx and PayPal.
US Bank denied refund, tickets non-refundable despite vendor error and refusal to rectify resulting in invalid ticket purchase.
Note: US bank customer agreed to non refundable purchase of valid tickets BEFORE receiving tickets with invalid times. Patron did not agree to non refundable invalid tickets due to vendor error.
I want my money and I'm not going away!
Pic 1 Electronic Ticket
Pic 2 Event Overview w Valid times from official website
Pic 3 Proof of purchase w "doors open" 5 hours after event ends

Opened an on-line account at US Bank, then turns out you can only transfer a maximum of $ 3,000 per week, totally absurd, then to close the account you have to go to a local branch, fortunately there is one close by. Ridiculous Bank.

Then use U.S. Bank. Their location in Brainerd, MN is useless as far as helping or being of any kind of assistance. When my debit card became worn to wear it was no longer readable, I requested a replacement card: that was 4 WEEKS AGO! Two days ago, I received the activation letter with instructions to activate my new card however, THERE WAS NO NEW CARD! After phoning U.S. Bank, I was simply told to "wait one more day to see if it shows up." After asking if this is their usual manner in sending out replacement cards, not one person seems to know the answer to this question. Not only that, they are too lazy to find out if this is the way the cards are sent: instead, they blame and blamed the United States Postal Service! This has already cost me $60.00 in wages, having to clock out of my job in order to be at an office during their hours. I work 6 days a week and I barely make minimum wage.
These people are useless. After being a loyal customer for almost a decade, I guess it's time to find another bank that really offers to HELP instead of using excuses and blaming others. Pathetic.

5 days ago I woke up to over 2k missing from my checking account. I filed a claim and was told the money would go back while they researched. The credit appeared. By Monday the credit was gone so I called again and was assured that it would be accessible by Tuesday, it was not. Spoke to another person yesterday and was once again told it would be back in there today. It was not. I went to my local branch in Festus, MO and had the displeasure of speaking with Shay who instructed me to, "just use your credit card to pay your bills." I don't have a credit card and have been on short term disability from work for the past 10 weeks due to heath issues. I am looking forward to getting my account squared away so I can take my business elsewhere. I have been lied to over and over again, wasted entirely way too much time and then had to deal with Shay and her horrible attitude.

I want to thank CeCe for taking care of us today! We were victims of fraud & she immediately took control of the situation! She was on the phone making sure our accounts were safe & we were protected! CeCe was a true professional in this situation… when we were leaving the bank she came out & gave both my husband & I cold water. She knew we were in a stressful situation & she did an outstanding job calming us down. Thank you CeCe!

I have always been extremely impressed with the quality of USBank employees that have helped me with website problems, mortgage help, credit card fraud and general questions online. Superb, intelligent, kind, courteous. They always find a way solve any problem quickly. I'm 75 and I'm slow and picky! I am a long-time customer.

US Bank robbed me of over $400. This is my social security disability money that I live off of. They stole it. Customer service are a bunch of monkeys. I was misled by over 10 phone calls with customer service. (If you can call it that).
They are thieves and I'm reporting them.

Terrible customer service. This is an example of bad business and explains why the banking business is in turmoil.

Received an insurance check for a claim on my residence for a substantial amount. Naturally, the holder of the mortgage has a lien, so their name is on the check. Because the loss amount is over $40,000, the check has to be endorsed by us, the homeowner, and sent by mail to their office so they can "approve " and "monitor" the spending of the money. There are contractors working at this moment that will need paid this weekend. THIS is not an agreed to situation in our mortgage. US Bank has lost my trust in this situation and I'll be changing banks. Piss poor way to treat your customers after nearly 30 years of working together.

Usbank customer service is suck!
I am called for online log in but he's very ruud
Racist and not polite. I guess to closed account with them today.
Thank you for your businesss is $#*! hole

Our bank started out about 40 ago as
A small local bank. We have been purchased 3 times and now by US bank. Transition has been difficult. We have faced long lines and problems with accounts changing etc.Yesterday I put checks in, had to put amount of each individually, even though each was a typed and very readable. Then I wanted some $ out of my account and there was 5 thousand more than the cash wanted. It said security risk and kept my Union
card. When I went in I was first told it didn't cash checks ( the ATM). I was very irritated and not very pleasant I admit. Finally the clerk said they would get card but not then and would call. The call never came but I got my card this morning
I suggested they should be more empathetic with customers especially with elderly. I was asked but was it their fault. Wow. It sure wasn't mine. I thought it was because I hadn't got the new card. More empathy is needed. Since it is not my friendly bank Ichange my expectations for now. I have 3 accounts there and checks coming in so really don't want to do the paperwork now

I have been a loyal customer with US Bank since 2007. Today, I received a text/email notification from US Bank letting me know that my June payment had not been received. I verified my payment with CapitalOne Bank and my payment was made on a timely manner. It appears that there was an escrow change back in May so the payment was short by $109.

US Bank has always emailed/text me communication but this time US Bank is telling me that they wrote me a letter. Which I never opened because they have always communicated with me electronically. So I was not aware of the escrow change. As a result of the escrow change my June payment was short by $109.00. And US Bank is charging me $159.00 late fee. I immediately called to pay for the difference of $109. And, I asked Maggie(0I0) to waive the late fee of a $159--Maggie (0I0) refused to waive the fee. US Bank is utilizing all it's means to extort money from their loyal customers.

Shop many lenders before you sign up for a mortgage with one. I wish I did.

My debit card is constantly being blocked. I thought it was just my account due to having been hacked but I have read similar complaints about this. Will definitely be changing banks!

This Bank is a rip off. They send you statements with balance but then you find out there is interest added to it. They charge a fee for paying off early that wasn't conveyed to me during signing and they won't let you pay off the balance over the phone so they can charge you more interest waiting for the payment. I tried to click on no stars but wouldn't let me.

Honestly, I have no idea why I have stayed with US Bank this long.
1. I change my business address through my business account rep. Apparently, that change never makes it into the system. Apparently, they snail mailed to the old address an important document that needed a signature. I never received it. They never called. They did not email. I received no notifications on my app. They CLOSED MY ACCOUNT and MAILED THE CASHIERS CHECK to the WRONG ADDRESS. No call, no emails, no warning. What?
I had to fly to California to reopen my account. And spend hours upon hours on their terrible customer service trying to cancel the cashiers check. And so on.
2. I lost my business credit card. They mail me a new one. I activate it. I go to use it. It doesn't work. 3 hours of calls later, they tell me its fixed. Its not. I give up for the day. The next day, I log into my account. All my credit card information and histories are gone. Poof. Eliminated. I call back, wait on hold for over 1 hour, and guess what? THEY CLOSED ALL 3 OF MY BUSINESS CREDIT CARDS. No explanation. No phone call. No email. WHAT THE ACTUAL EF?

Who the EF can run a business like this? These people shouldn't be in business.