U.S. Bank

I've been trying for over a year to get my distribution from a CD and there is nothing but 7-11 teller machines in my area I would have to make an appointment and drive over 120 mile to see a banker in person. I've been through multiple rounds of phone tag where they end up sending more forms and never does my check arrive., just more forms and phony excuses. I would not recommend this bank to my worst enemy!

Thought US Bank was making a comeback as I used to use them all the time. Unfortunately they are still stuck in old ways and refuse to adapt to new changes and processes. The company is very archaic and not proactive.

My adopted son stole all my jewelry and opened an account with some of the proceeds. He opened the account online using my social in my name. After over 10 calls and a visit to the bank manager the account was finally closed. This took 2 years. When I sent the requested forms a month ago. I called again and the fraud person made absolutely no sense. They are obviously keeping the money. This is of course illegal. DONT USE THIS BANK.

I wish I could give them zero stars. Been with them less than 6 months and I'm already running. My husband and I have had so many issues. Delayed checks, customer service unable to answer questions, the constant transferring to different dept. over the simplest questions. I could go off but I'll save you and say RUN!

I have a balance transfer account with US Bank. Last month I again sent in an extra $1000 payment. They double entered the $1000 by mistake and then reversed it and charged me $41. I called and straightened that out and told them I didn't want the minimum payment of about $131 deducted as I was sending them $1000 each month. They said ok. Today I saw that they again deducted the $131 from my account then reversed it (because I stopped automatic minimum payment deductions) and then charged me $41 in reversal fees. I called customer a service agent and she screamed at me when she was confused as to what happened and I was trying to explain it. Finally she reversed the $41. US Bank automatic banking computer program is very poorly written and customer service is terrible. NEVER AGAIN will I deal with U S Bank.

Don't bank with US Bank. They will rob you blind and then blame you for it. Avoid speaking to supervisor Dia and Christy. The worst bank ever. Christy refused to look into my bank statement when I asked her to do so. Because, they know they suck. Then I was asked to provide statement from my other bank. I don't believe that is legal. Why would they need my bank statement from another bank? Notice why there's no US Bank near you? Because, they are depleting. Their work does not match their value. Do yourself a favor and avoid this bank. You won't regret it. I attached a bank statement proof of payment to merchant and the bank refused to give me back my money they stole from me. Mind you this has been going on since February. How pathetic is US Bank?

I had been with Union Bank since 1995 with very few problems and since US bank took over they keep kicking back deposits for unknown reasons and sent my checks ordered to the wrong address. Is this really a bank? I can't believe the inefficiency.
I was just on the phone over an hour trying to get the deposit straightened out with no resolution...they say they don't know why it gets kicked back, my time and gas is valuable and I would not ever willingly bank with US Bank

After multiple calls and follow up I cannot transfer my money out. I am currently travelling in the UK and have to fly back just to close this bank account that has done nothing to help me access my funds.

Their Customer service is an absolute Joke and nobody knows what's going on. I've had an account here my entire life and one day got a call asking me to call someone back in e fraud which I did immediately and he didn't answer. After leaving multiple messages over the course of a week and him never returning my calls I then began a loop of continually getting transferred around and being told something different at every step. I finally asked to close my account and they froze my cards to do so. They then took TWO WEEKS to officially put in the request and from there had to wait 15 business days to get my money that was in the account. I still had a credit card with them and when I tried to pay it they told me I needed an account open with them…

I have been trying to get an answer for over 2 weeks. Talked to many representatives but no one returns calls with answers. Look elsewhere for a bank or wealth management company. This one sucks. They get your money then no longer want to talk to you

The last reported profit for US Bank was 35%, while they continue to gouge their depositors. Interest rates on Checking accounts are is 0.005%. So on a $10,000 balance you earn 50 cents per year. On top of that they charge $24.95 monthly maintenance fee ($300 per year). Under certain circumstances they will waive the monthly maintenance fee but if those circumstances change they will not inform you because they don't want you to know since if you did you would immediately close your account and they would lose the $300 revenue stream.

I been with US Bank since 2001 I used to really like them. Now they are ridiculous with the amount you need in checking and savings account to avoid maintenance fees. Maintenance fees is a new way for banks to steal your money. After dealing with fraud with them and not getting my money back was my final straw. My family has been banking with them for so long it's so disappointing that they don't care about you as customer. I use to be very pleased with them not anymore. So no US Bank is a joke and don't care about customers whatsoever. Money hungry company is there only concern

Not pleased with this company at all. Claims to take 1-2 days to post payments then blames my other bank when the payments don't post. When I contact the other bank and get documentation that it's not my bank, IS Bank admits that it can take up to 5-7 business days to post on their end.

Shady company that lies until they are caught in a lie. Will be paying off this card and stopping business with them. I'll go find another institution through Nerd Wallet that meets my needs better and at least attempts to be honest about wrongdoing.

I'm a US Bank customer for the last twenty years, but recently their customer service is awful. They don't care about their customers anymore, also never admit their mistakes and they are so arrogant. I'm thinking about closing the account if this going on in the future. At least few times in the last few months I had to call their customer service and bill payment department and they were interested to resolve my issue.

After my house received hail damage, within one week, I received an insurance check. Everything was going smooth until US Bank got involved. Their local branch is not authorized to do anything. Had to fax everything to Arizona. Now I need to mail a large check through the mail to have them endorse it and send it back to me. In the meantime, my contractor is waiting on their money to start on my roof which is in desperate need for repair. They are treating me like a criminal and act like it's their money! They don't trust their own employees to do their job. It's been going on 3 weeks abs I still cannot cash the check. They are not even the ones who distributed the check, they just have my mortgage.

I traded a leased car on a new lease with this bank. I have paid faithfully for 36 months and never missed a payment. Now the lease is paid off and they now are charging me over $20,000 to own a car I already paid off! AND since I would have to finance that amount, they are requiring me to fill out a credit application, subject to approval, when I have been paying them all this time! I am retired on a limited income. Such a very heartless company. I do not know how these people sleep at night.

I was doing some complicated transactions at the Lake St. Louis branch involving several accounts in March. Shareen was so helpful, knowledgeable and kind. I had every confidence that she was making no mistakes while explaining carefully for my understanding. Her talents are being wasted as I think she could run a bank! Thanks Shareen!

After banking with USB for 17 or 18 yrs, the bank decided to put a hold on a fairly substantial check and even though it left the issuer's acct and was credited to mine, someone decided to not make it available for 10 days. After talking to some fairly helpful people, except a customer service person, now it's unavailable for an additional 5 days! Something stinks here. My credit rating is good, I pay my cards off on time and will not ever deposit another check at US bank, pull out the cash and close the credit cards. All this sucks and neither a reason nor any explanation was offered. My guess: the bank tries to lose customers, goes broke and CEO's go home with a nice severance payout, to be gobbled up by Wells or Citi or something along those lines.