U.S. Bank

Us bank closes your account without your consent or permission. They sneak fees as well. They treat account holders of 15 plus years like garbage. I will be sure to tell absolutely everyone I know and strangers never ever to use this financial institution ever. Only gave a star because I am required to if I could I would give them negative stars.

Purchased the car after lease with this bank. They proposed a ransom program that they called "loyalty" for some reason, it's when they add 20% to your car's value if you purchase through the other bank. And the loan rates they offered were much higher than any other bank. They are not US-wide and send a quote that is valid for 10 days with regular mail so it remains valid only for 2-3 days after you receive it, and you have to deliver a cashier's check back within the validity period. No option to pay electronically and they don't have branches in Texas but dare to provide leasing services through Texan dealerships.
This is the worst experience I ever had. I recommend to avoid this bank at all efforts.

Numerous mis-transfers. Wrong information given out that caused me to have to go back and reestablish recurring payments. Mailed information to the wrong address even though I specifically told them this is the address I want my card sent to.

Customer service has mostly devolved to 'broken record' responses rather than problem solving.

Have to re-verify each time you are transferred even though they usually ask the same information. They say this is for security but why can't they install a secure system to transfer information with him their own bank as they do for other 'transactions'. Wish I could bill for my lost time. I am a small business owner and each of these calls to correct their errors is time away from my business.

US Bank has been with us for years. We appreciate all the hard work they've put into helping us out as customers. Our family has been with US Bank since I opened my first account at 18! We love the bank and they're all over, especially if you look around. Some people don't know it but they do offer locations in Hawaii, especially if you look through yelp and 711. Thank you again for everything US Bank!

I got married and changed my name so I tried updating my information online, but you can't do that. Says you can over the phone. I call and am told they'll mail me a bunch of paperwork I need to mail back so I'm told to go to the branch despite all near me having hours that don't work with my schedule. They update my name. I confirm it will update on my debit AND credit cards. I get a replacement for debit and no credit. There's no one to email and I can't understand a word your customer service people say because my signal at my home is bad so I'm left going to the branch and taking off work AGAIN. This is pathetic.

I've been with this bank for roughly 25 years and I've never been this disappointed. They've changed their clear and concise website into an unreadable mess. It is so cluttered that you don't know where to look first. I don't want or need to know all the information that they are throwing at me on my "dashboard." If I wanted to know my last transactions in a certain account then I would click on that account. Why is this on the front page? It's taking up space and forcing me to look for my accounts - which should be front and center, not shuttled off to the left. What yahoo justified their job by coming up with this ridiculous redo?

I've been with US bank for a long time. The service has always been courteous. If I had a challenge and needed support they've given it. I can't think of one bad thing to say about US bank...! Don't get me started on wells fargo though.

1st off I have been with US Bank since 2002 Which lead me to believe That I would be a valued customer. I have a situation where someone try to cash a check for $2500 out of my checking... account. US Bank has done nothing to get me the information of who the person was. They keep putting it off on the detective or the other bank. It has been about 6 months and now we are going into the New Year with still no info. Does it really take that long to tell me who deposited the money into the account from the cellphone. I have called them back 2 or 3 times and nothing.

They relay you from one dept to another with a simple question.
Some of the workers scold you and cut you off when you talk, saying you signed the contract, when all you did was ask why the apr is so high.
There are various fees that they can change at any time and they won't reverse fees on things that are out of your reach, even when you pay in a timely manner.
I've been with this bank 17 years and I'm sick of it. I feel like they're stealing from me.

I open my account online in Nov. 2022, because of my disability, I am not mobile. I had to go the branch in person, many times because they stopped answering my phone calls and then began hanging up in my face. So much negativity has happened since I opened this account. I'm not sure if it's bad customer service or racism! RACISM is a hate crime!

They do not reward loyalty. We have been customers for 22 years. That includes our entire family here in Colorado and these accounts: Our business account, a savings account and 4 personal accounts: My husband, my own,, my sister, my son, all have accounts with them, on my recommendation. Every so often I have overdrawn my account and they have, in the past, responded positively to my request to refund those fees. Not anymore. Their management is not empathetic. Cold, callous, and not helpful. Perhaps this is a new policy. In any case, I will be looking at a different bank to service our personal and business needs.

I have made many purchases on line from the same merchant countless times overseas. Us bank fraud department decided to lock my card up for hours because they felt the purchase was fraudulent. They kept me on the phone for 25 minutes without being serviced. I called again a hour later the same result. They texted me to verify the transaction was legit I said it was and my card still remained locked. Several months ago I deposited a check into my account and went to withdraw my funds to find the bank didn't even put the money into my account. This is getting old very quick. I will definitely be closing my account and take my business else where.

I originally obtained a zero balance transfer credit card from union bank for 18 months but when us bank absorbed them they changed it to a 12 month with zero notification. Upon having a discussion with customer service I also discovered that they also changed my application date by 2 months stating it was August when it actually was October. This caused the 12 months to really be 10 months. What a deceitful way to do business! Sadly I get the feeling this is where all businesses are headed.

Would stay away from this bank. I made a balance transfer 3 weeks ago and has not been received yet by the other institution, and yet US bank added it to the balance owned. Absolutely there's no way to submit an inquiry online or through the app, there's no such option and tried to call customer service for a week now during weekday, week end or after hours, the wait was insane average of 40 minutes. How the hell has 40 minutes to spend on a call after a long working day, so instead spending time with family and kids you spend it on hold. I feel we're in the 18 century with their website or app. I'll transfer the balance to jade or boa the. I'll close this unworthy card. Very bad experience!

I had US bank and they like to charge overdraft fees and switch dates around so this can happen. Make sure you always keep you receipts and monitor your a count daily. Since this issue I had automatic payments coming out and it messed up my credit. Also I went in to explain and show the manager as well as staff the issue and they did not even let you explain at all they were rude and thought they were always right. This is why they are going to be sued. I have four printed out statements all of them read different so be careful to choose different bank.

I joined US bank 6 months ago. At first I thought they were a decent bank. In the last week I went overdrawn by $10 and couldnt believe what i saw on my account, they do not just take one charge of $36 a day, not them they think its fine to take $36 extra four times a day. So till my wages go in they are taking out $144 a day from my account. Wages will be useless. I am beyond flabbergasted that this is classed as legal. To me its nothing more than legalized theft. Will be shutting this account down as soon as able.

I've been trying for over a year to get my distribution from a CD and there is nothing but 7-11 teller machines in my area I would have to make an appointment and drive over 120 mile to see a banker in person. I've been through multiple rounds of phone tag where they end up sending more forms and never does my check arrive., just more forms and phony excuses. I would not recommend this bank to my worst enemy!

Thought US Bank was making a comeback as I used to use them all the time. Unfortunately they are still stuck in old ways and refuse to adapt to new changes and processes. The company is very archaic and not proactive.