Anish A.

I'm a US Bank customer for the last twenty years, but recently their customer service is awful. They don't care about their customers anymore, also never admit their mistakes and they are so arrogant. I'm thinking about closing the account if this going on in the future. At least few times in the last few months I had to call their customer service and bill payment department and they were interested to resolve my issue.

This is poor customer service from VFS OCI Misc service for minor. I downloaded the forms from their checklist see this link - https://visa.vfsglobal.com/one-pager/india/united-states-of-america/oci-services/pdf/oci-misc-services-minor-checklist.pdf. When I checked the status it says I send the wrong parental authorization form, but I send the form based on the checklist. It was their mistake and they are blaming me, which is unacceptable. Also, they said the photo is not acceptable which I don't understand because it as the same specification mentioned in the application package. Now I have to resend the parental authorization and new photo in order to process the application again. What a waste of time and effort.?