VFS Global

This company has not trained any of their employees at all, I think they just don't have any training modules that they follow. You try calling customer service after 30-35 minutes wait time agent will pick up the call but will not give you any answers as they have zero knowledge of what they are doing and if you email them you will never ever get any reply or response to them. I don't know why this company is still in business.
It's so frustrating and irritating.
SHAME SHAME SHAME

I submitted the requests for Brazil visa and it did not go thru. It is been almost a month. I did not even know the status and when emailed they said it is pending and asked to send them a screenshot of error. Customer service phone costs $2,50 a minute. They respond to email within 3 - 4 days. It is just wasting money and time. Very bad that Brazil keeps this lousy agency, which does not return money back.

The scam involving VFS Global is now widely known, especially in Southeast Asian countries. It's no longer a secret that there have been issues with their visa processing services.

I have been trying to book an appointment for days. It shows you free slots available but when you reach the final page for payment it says an error occured. This can only be intentional and should be illegal to mislead people like that. Such a waste of time. I cannot comprehend why embassies work with VFS at all

The customer service was great. I wanted to make an OCI application and surrender my passport. The staff was really helpful, Arpita helped me the most. She helped me in the best way possible (other staff was friendly and nice too). The Adelaide office has no internet though for the customers to use. Also, the website is very inefficient.

Company do not accept shipping labels other than UPS but if you use their service, they will use the FEDEX. They will come up with stupid reason to reject your application and way to contact them is using email (Where they will ask for all the documents one by one which you have already submitted with the application), Pay phone service is another option but first you will be asked to enter credit card and even though they say hold time does not count towards free time per week, customer service Rep. Will take their sweet time to search for the information and your times up. What a rip off!

I feel sorry for anyone that has to go through this pathetic company to get a visa. Website sucks. ZERO customer service or communication and we are pretty sure they only hire morons and use computer Bots. They will take your money quickly and efficiently but after that you are f@@cked! This company has no right to be in business

1. The VFS center itself is not professional. You have to struggle to find an appointment
2. The VFS is not equipped. More than 50% of counters are empty from employees and people are waiting.
3. Applicants get cheated. I applied for Schengen and I was informed by employees that It will take 15 calendar days. I booked accordingly tickets and hotels.
After 15 days, they are informing that it will take up to 30 days so all my holiday plan was messed up
4. This is like a fish market, not an appropriate visa center

All their processes are highly complicated with no clear instructions, websites are glitchy, customer support is non existent and they don't care. Why would this incompetent, inefficient, unqualified organization handle visas for an entire country?
Probably bribes and politics. I'm frustrated!

Vfs reverted to me saying photo sent to them for kids passport reissue was not acceptable and when uploaded again they reverted saying it should be in dark colors when they had no problem using a white shirt photo for visa a year back.
After next attempt of uploading when I called asking why there is no. Change in status or any reply with reference number they are prolonging asking when and how we uploaded new photo.

25 $ total for 10 min call including waiting period + 20 $ for photos is robbery

I wish I could give 0 stars. VFS Global is a piece of $#*! money hungry company along with their website that hardly works and glitches out every two minutes. Then when you try to call to get an answer they charge you over $2 per minute and take forever to answer your questions while constantly asking you to repeat the same thing again and again to waste your time and money. It shouldn't be this $#*!ing ridiculous to pay for my Visa and get my damn shipping labels.

It is unbelievable that the government of India has outsourced basic consular services to a for-profit third-party that charges ridiculously high prices. It is even worse that their website frequently does not work. To add insult to injury, they have the audacity to charge $2.48 PER MINUTE if you want to contact them by phone for any help!

Shame on all parties involved - since there is no choice we have.

The online process is meticulous and pedantic with the amount of info required, I got an online USA E visa within 48 hrs, so far after 3 weeks I am no closer to a Brazilian visa, they keep sending it back because of the 2 x 2 photo, it's either shadowy or your ears are not shown, really how many females have their ears shown. Anyway I tried to accommodate this but the website is so clunky and didn't accept the new pictures. This company is the one the Brazilian Gov authorised and the visas are not cheap. I am not part of a drug cartel, I have no criminal record and I just want to visit as a tourist for 6 days, really how difficult can it be.
So disappointed

These are worst kind of people with no brains and just want make more money. My passport was in a good shape and applied for re-issue as my current passport was expiring. They returned my application saying pass port binding is damaged and i need to "re-apply" with the reason saying that the passport is damaged.

The passport binding is made with such a poor quality that, if you try to take photo copy of the last page with the xerox machine, then some of stitches of binding will break. Other than that the passport was in a very good shape.

When i had already submitted all documents, i don't understand what difference does it make to re-apply again with almost the same documents with a different reason. These people don't have any common sense.

This is the terrible service I ever received. Had to cancel an appointment in August for Germany Schengen visa but couldn't get $45 appointment fee refund. Their system just simply disabled the cancel button technically and the customer service keep telling it is in the process for over 3 months. Shame on such company, just try to live on a few dollars appointment fee. This is absolute a scam company, please try to stay away from them.

Their appointment website for Italy is literally broken, OTP does not go through to emails and expires in 3 minutes, I am basically stuck on this page. If by some miracle make it takes you the payment page I keep getting errors about login in to many times and I don't even know why as it is on one log in by that time the appointment is gone. The website is literally broken. Fix it! This has been going on for a month now.

Negative rating for this company. This visa company totally sucks! How come your customer service cannot give you a direct answer?

They have no shame, things written on their website do not apply. Walk in appointments? No. You have to wait a month for the first appointment. Do you have any questions? Well too bad you are on your own. What a disgrace of a company.

Tried to call these guys literally 300 time to try and get a visa appointment over two months and it's an absolute farce. You can even try at midnight and it's the same story over and over again. I suggest sending multiple complaints to the Italian consul and tourist offices if anyone has the same frustrating experience.?

Since 02/15/23 I have been patiently waiting for my refund of $222.42 fees paid towards the Visa Application for Tourist visa to India which I didn't submit due to error in my application.
VFS suggested me to create New application and new payment of $222.42 paid again on 03/05/23 and I was granted visa on my second application.
I requested an online refund, by certified mail phone calls at $2.48 per min and also filed online complaint. I am so frustrated and very much upset...
Wrote review on TRUSTPILOT and Vfs response me to DM my details. After providing all the evidence they still deny my refund. VFS should close their very poor service. Need further legal action.
Dawa, San Francisco California.

Mum had a bad experience at VFS Yangon. In mum's case, they didn't take her biometrics on her first appointment because her name in the request form had a discrepancy, so we had to contact immigration and get another form and was asked to re-book another appointment. VFS appointment booking system is designed in a way that it doesn't allow changes nor re-booking so that they can charge you additional fees for not having an appointment. Moreover, the center does not issue any appointment which sounds ridiculous as well. There is no contact number for the Yangon center so my 74 year old mum had to go there. They charged her USD 55, which is twice the amount of service fee of biometric collection fee (USD 28) for not having another appointment where their system did not allow us to re-book. Staff said it is our fault and did not take any responsibility of their crappy booking system at all.

Trying to navigate the new Brazilian e-visa website is an almost impossible nightmare. Adding a 12 hour time limit to add additional documents (after the fact, and on different emails) is very stressful, especially on a weekend (when one doesn't usually attend to such things). Saying that you will confiscate the more than $160 US already paid if you do not do (or are able to do) what they demand reeks of extortion and/or outright theft! I have contacted the Brazilian Embassy in Ottawa to complain as the website complaint form doesn't work (won't load). One wonders if travelers should be forewarned to avoid transiting in Brazilian airports. The new requirement starts Jan.10,2024. I wish I knew, beforehand, I would have booked a different flight.

VFS visa office always makes me feel like a second-class human being. You know what I hate EU and the countries that belong to this union. I am much more than you can ask for. This disgusting visa office is quite offensive. None of you deserve my money and time but unfortunately, this corrupted system forces me to get to a European country to attend a conference to present my precious work! I am just wasting my time! History is repetitive and this arrogance will end one day.