VFS GlobalReviews 359

This is my second bad experience with VFS Global

1. Eventhough VFS charging for Visa process status messages, i didnt get the visa application status and visa delivery messages with the courier slip number.

2. Short term Visa applicant must show the air ticket and travel date plan. Even we provide the ticket with plan dates, VFS have no concern over this and the VISA process delay often cause to change the air tickets at last moment and increase the travel cost drastically.

3. Hopeless website for individual users. The site is not showing any help other than the error message. I got a VFS account which is already registered last year. Unfortunately i could not activate the same after days of attempts. "Unidentified or exception errors"

4. Appointment Details - Could not add the child details with parental account email. Error - "You have exceeded the limit restricted for booking appointment using an email ID."

5. Hopeless Customer Support - No Email or online chat service. For a small query, it is needed to write email and wait for reply in days. Customer care phone number is useless to get connected even after hours or attempts. Very limited office hours 10 am to 5pm. After that full dark no helpline no help clue even

Very pathetic service in this age

These are worst kind of people with no brains and just want make more money. My passport was in a good shape and applied for re-issue as my current passport was expiring. They returned my application saying pass port binding is damaged and i need to "re-apply" with the reason saying that the passport is damaged.

The passport binding is made with such a poor quality that, if you try to take photo copy of the last page with the xerox machine, then some of stitches of binding will break. Other than that the passport was in a very good shape.

When i had already submitted all documents, i don't understand what difference does it make to re-apply again with almost the same documents with a different reason. These people don't have any common sense.

All their processes are highly complicated with no clear instructions, websites are glitchy, customer support is non existent and they don't care. Why would this incompetent, inefficient, unqualified organization handle visas for an entire country?
Probably bribes and politics. I'm frustrated!

Mum had a bad experience at VFS Yangon. In mum's case, they didn't take her biometrics on her first appointment because her name in the request form had a discrepancy, so we had to contact immigration and get another form and was asked to re-book another appointment. VFS appointment booking system is designed in a way that it doesn't allow changes nor re-booking so that they can charge you additional fees for not having an appointment. Moreover, the center does not issue any appointment which sounds ridiculous as well. There is no contact number for the Yangon center so my 74 year old mum had to go there. They charged her USD 55, which is twice the amount of service fee of biometric collection fee (USD 28) for not having another appointment where their system did not allow us to re-book. Staff said it is our fault and did not take any responsibility of their crappy booking system at all.

Paid 3400 for premium service. I imagined going into a nice relaxed area with my girlfriend with free scanning of documents
I wasn't allowed in. The area was far from plush as advertised and then charged 500 Baht for scanning. When I queried it. She just laughed and said I should have paid 200 more
Terrible service

Vfs reverted to me saying photo sent to them for kids passport reissue was not acceptable and when uploaded again they reverted saying it should be in dark colors when they had no problem using a white shirt photo for visa a year back.
After next attempt of uploading when I called asking why there is no. Change in status or any reply with reference number they are prolonging asking when and how we uploaded new photo.

25 $ total for 10 min call including waiting period + 20 $ for photos is robbery

Trying to navigate the new Brazilian e-visa website is an almost impossible nightmare. Adding a 12 hour time limit to add additional documents (after the fact, and on different emails) is very stressful, especially on a weekend (when one doesn't usually attend to such things). Saying that you will confiscate the more than $160 US already paid if you do not do (or are able to do) what they demand reeks of extortion and/or outright theft! I have contacted the Brazilian Embassy in Ottawa to complain as the website complaint form doesn't work (won't load). One wonders if travelers should be forewarned to avoid transiting in Brazilian airports. The new requirement starts Jan.10,2024. I wish I knew, beforehand, I would have booked a different flight.

Since 02/15/23 I have been patiently waiting for my refund of $222.42 fees paid towards the Visa Application for Tourist visa to India which I didn't submit due to error in my application.
VFS suggested me to create New application and new payment of $222.42 paid again on 03/05/23 and I was granted visa on my second application.
I requested an online refund, by certified mail phone calls at $2.48 per min and also filed online complaint. I am so frustrated and very much upset...
Wrote review on TRUSTPILOT and Vfs response me to DM my details. After providing all the evidence they still deny my refund. VFS should close their very poor service. Need further legal action.
Dawa, San Francisco California.

Their new BR site hardly works and the tech problems continue even if you manage to get the form submitted. Certain fields I filled in were replaced with "test" in the final.

They reject applications within 7 days if you don't send the paperwork but send you autogenerated emails that are barely prioritized emails so you likely won't see it. They then force you do the entire application again instead of just making it easier by letting you resend the missing paperwork and completing the application. Also they still take half the cost of the application after rejecting it. It could and would be way easier but they couldn't rob you blind without it. I've lost hundreds of dollars for the application only for it to not amount to anything. This company should be bankrupt or sued into oblivion for its useless by beaurocracy and borderline scammy business practices.

I wish I could give 0 stars. VFS Global is a piece of $#*! money hungry company along with their website that hardly works and glitches out every two minutes. Then when you try to call to get an answer they charge you over $2 per minute and take forever to answer your questions while constantly asking you to repeat the same thing again and again to waste your time and money. It shouldn't be this $#*!ing ridiculous to pay for my Visa and get my damn shipping labels.

My experience at VFS new Delhi was AWFUL. The lady cut my lounge access DESPITE me saying NO multiple times. I had to pay 3750 for a completely useless service that I didn't willfully avail to.

This is the terrible service I ever received. Had to cancel an appointment in August for Germany Schengen visa but couldn't get $45 appointment fee refund. Their system just simply disabled the cancel button technically and the customer service keep telling it is in the process for over 3 months. Shame on such company, just try to live on a few dollars appointment fee. This is absolute a scam company, please try to stay away from them.

Today My parents visited VFs Elante Chandigarh for appointment, We have already paid all charges for the same. My parents are not educated and staff asked to deposit 7298 rupee if they wanted to process on priority (Neha Mam, Anmol Kashyap and Dilraj-staff member who attend my parents). But when we approached them for refund then Dilraj (female staff) said to my sister why are you creating scene for such a small amount, wot you do if air ticket price rises in the future. See how they justified their work for their commission. In this era of customer service they people are doing this kind of work such a shameless. In the end they said they mailed for the refund and may be we get some of our money back.

Absolutely no communication (Italy long term study visa). Hidden charge of £90 to send off application that was not mentioned before. Visa application process paused for 10 days to allow for 'missing documents' to be sent - although all required documents had already been sent in and no clarity on which exact documents were 'missing'. Failure to send in these mystery documents before the 10 day deadline results in application being terminated. Email responses take days at a time and none answer any queries you have - 10 days is up before you manage to get a response simply detailing what document to send in. VFS inform you beforehand that accommodation is required to be booked for at least the first 15 days of the stay - it is then later found out via the Italian consulate itself that it is actually required for accommodation to be booked for the entire period of the stay, thus incorrect information was given from VFS and as a consequence caused a lot of hassle making a new accommodation booking for a long period of time with a 10 day deadline. No help whatsoever from VFS agents over the phone when trying to get to the bottom of this mess. Terrible, terrible experience, with absolutely no clarity, communication or assistance. 10 days spent trying to get a very simple answer and zero luck. Visa application will likely be rejected over 'missing documents' that were already present when given to VFS.

Great service and support by maam srijata bandy
Thanks your for your cooperation and help
Great location and service

Year 1: I bought the document checking service. Did not receive this (no one communicated about it what so ever)
Year 2: Due to the rediculous lack of communication I decided to buy the optional add-on where they text you about the status of your application. I did not receive this, still did not know the outcome when the passport arrived.

Note: you can allegedly check the status of your application through the vfsglobal website. It requires a reference number which I had and a surname, which I also had. The form kept throwing very unhelpful errors. Just be prepared for absolutely no information from them until your passport it returned to you... even if you pay to stay informed.

VFS is a worst agent I ever face. I'm not sure why Indian government using these kind of useless agents for their visa services. When I applied for OCI, registered at government site and advice to mail the application and passport to VFS. After 2 weeks I received back my passport without any process. Reason was, I don't attach return envelop (nowhere requested in my whole application process) and my parent passport detail. My parent passed away (father 40 years & mother 30 years) years ago. I'm 50+ years old, blind people also find my birthday from my OCI application. I like to rate them "0". I'm cancelling my OCI application and applying for tourist e-visa. No phone number to contact, no email address to message, worst people. Unable to get an appointment to visit in person. I already book my ticket to India, may be this will be my last trip to India. They made the OCI card process very difficult to all.