VFS GlobalReviews 359

I used to work there. Senior management actively encouraged and ordered us to lie to applicants about the status of their applications to ensure no legal action could be taken of passports were lost, stolen or information misappropriated. As a higher ranked manager, do NOT trust this company. Do NOT give them your information and certainly do NOT buy their services.

Please Read: IF YOU WANT TO PROCESS RUSSIAN VISA FROM U. S, THINK TWICE BEFORE USING THIS COMPANY.
I submitted my passport and other documents, for Russian visa, in US, 45 days in advance of my travel. I paid for premium processing.
I did receive my passport/visa back in 2 weeks, but did get wife passport. I tried to contact customer service(?). They were WORST!. They dont know any current status. All they kept saying for next 3 weeks was, they' have sent to visa processing center'
My guess is this customer call center is different location and they have very thinly staffed visa center in DC. THERE IS NO LIVE COMMUNICATION IN BETWEEN THEM. So customer service always have SLEEPY/IR RESPONSIBLE reply to any of our questions. They simply dont care in what we go through.
After repeated emails/call, we got hold of one nice lady in thier DC office, just one week, before our travel. She said there is one corrections in date of birth is needed in Russian invitation letter. I faxed the corrected one, same day to her. Then we got the passport with visa back, less than 24 hour before our travel.
THINK TWICE BEFORE USING THIS COMPANY.

The most stupid approach to the visa obtaining procedure I`ve ever seen
1) You PERSONALLY have to visit bank and make payment, no one else can do it. So if I am currently in Poland and need to prolong your visa, you have to go back to Ukraine just to pay
2) Call center propose you absolutely random date, which you can`t change, you can refuse from one random date and obtain second one, at least one week later. But still you have choice from 2 random dates, which makes planning your time impossible
I DON`T SEE ANY REASONING (WITHOUT MANAGERS ARE INCREDIBLY STUPID) FOR ORGANIZING IT IN SUCH WAY

Genuinely the worst company I have ever had the experience of coming in contact with.
I paid for priority service which claims to get your passport and visa back to you in five days. The VFS has not only failed to return my passport to me in two weeks but the country I applied for a visa from has informed me that I was approved for my visa. So, VFS only needs to put my passport in a prepaid UPS envelope and drop it in a mail box. The VFS has failed to complete this action for a week. Further, I have reached out to VFS customer service multiple times and investigated other avenues to contact them and have heard nothing back. The VFS has shown to be incompetent and have terrible customer service.

Place is a nightmare. They received my passport and my visa application for Russia on June 12. When I would email or call, and believe me I did that often, I never got any response. Finally on July 15, since I had heard nothing from these bozos and I was leaving on July 25, I reported passport lost, and thru an expedited service got a new passport, and my Russian visa delivered the morning I was leaving. VFS global send my old passport and my Russian visa to me on July 19, but of course by then, no good. Customer Service sucks, and someone, *******@vfsglobal.com called and asked what this dufus company could do to make up for this stinking mess. I said give me my money back, he said okay, just send us copy of money order, so we can see who signed for it. And I tracked that down, and no surprise VFS global cashed the $320 mo. Sent off to parvizb, and haven't heard a word. I KNOW I AM SCREWED, BUT YOU DON'T HAVE TO BE. PLENTY OF OTHER COMPANIES YOU CAN USE.

Reliable service for your visa needs. Their website is full of information according to the country you want to visit. Whether it is for Business person or tourism purpose every visa category is explained in detail. Also the customer care executives will help you out in any given doubts. I had applied for Japan visa which came within the stipulated timeframe. The fee is also minimal since they are Not the Travel Agents they are Embassy tie-up organization. Security at their workplace won`t allow to accompany anyone with you if that person is has not applied for visa. Only the person who has applied will be allowed to enter in the office. Also I observed every country Visa department has been segregated and allocated with several staff of VFS. It was a hassle free process for me. If your documents are ready as per the list and up to date your Application submission will be done in hardly 10 minutes. Highly Recommended.

This travel visa payment company is a disaster of bad IT, bad customer service (non-existent?), and a patchwork of systems that it's unbelievable so many countries use it.

Clueless and poorly trained staff for their customer help lines do not have a helping, problem solving attitude. Their support services are only available in local times, because someone traveling wouldn't need a different time (even though they have call centers in Australia, Japan, USA...)

I wish I could tell you too avoid them, but you can't, so complain to your consulate!