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Kevin B.

2 Level 2 Contributor
  • 7 Reviews
  • 18 Helpful Votes
  • 0 Thank Yous

Experience: Travel, Business, Home & Garden

Member since April 2016

  • Reviews

    7

  • First Reviews

    2

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    357

Review Distribution

7 Reviews by Kevin

7/25/20
Verified purchase
1/20/20

Snaptravel didn't make my reservation after paying them. When I arrived the hotel had no record of my reservation made 24 hours prior. 50 minutes later, after texts and phone calls, the hotel finally received the data from Snaptravel. I gave them 2 stars because I believe that the support people were sincere in their desire to help. They also gave me credits for future reservations in their service, but I won't use it again.

Tip for consumers:
Probably should call the hotel ahead of your arrival and see if they have your reservation.

Products used:
It's a hotel reservation and booking service

6/15/19

Capital One is basically broken. Their website has so many broken functions and really no way to notify them about the failed functionality. Fox example, I wanted to download transactions for the last quarter. I could only get it do find the last 30 days, even when I repeatedly entered the dates for the first quarter. Just doesn't work.

If you dispute a transaction, the only way for them to allow you to dispute it is to cancel your card (basically preventing access to your account) rather than contacting the merchant.

If you are someone who has business accounts and personal accounts, you are only allowed to have one debit card, and it can only access one of your accounts (of your choice). But it's not possible for them to let you access your other accounts with your one card, and they won't give you a separate card to access your business accounts at an ATM, so it's just a waste.

The list goes on and on. I would highly recommend going to a different, full service back ~ their systems at least work.

Tip for consumers:
It's primarily an online bank, with an app and such, but it's not full-functional and has many failures in their website and apps. Not recommended.

3/12/18

This travel visa payment company is a disaster of bad IT, bad customer service (non-existent?), and a patchwork of systems that it's unbelievable so many countries use it.

Clueless and poorly trained staff for their customer help lines do not have a helping, problem solving attitude. Their support services are only available in local times, because someone traveling wouldn't need a different time (even though they have call centers in Australia, Japan, USA...)

I wish I could tell you too avoid them, but you can't, so complain to your consulate!

7/1/17

Zillow has had inaccurate information about my home on their website for almost a year. I have written to them on four (4) separate occasions to get it corrected. Every time they reply with the "there's nothing we can do" response.

I even sent screen shots showing how the search results don't even match the address entered, but the "Help" people again said, "Nothing we can do about it."

So the data they have is incorrect, unreliable, not factual, points to the wrong addresses, and they can't do a thing about it.

Recommend you use other resources.

6/28/17

I bought a product that didn't work. Contacted customer support. They wanted me to produce a detailed video of the product not working! Here's their text:
------
Would you pls provide us the following information?

Clear photos of the original package with the front and back sides, including item code on the outer packaging.

A clear video or photos showing the adapter doesn't work.

To clarify the package in intact or not on delivery.

All photos and videos should ideally be clear and focused, taken under good lighting conditions. We will always do our best to help you.
-----
It's a China/Hong Kong company, so they have a lot of cheap products that don't work or are not properly tested before being sent out from the factory.

Recommend avoiding.

Tip for consumers:
Buy authentic products from original manufacturers (Google, Apple, Samsung, etc.) They stand behind their products.

4/16/16

Borderlinx is filled with incompetent people who can do nothing to resolve any issue. Their website continues to list Apple and others that indeed will not send their products to freight forwarders. Their customer service representatives have no logical reasoning skills and are incapable of following any policy, including Borderlinx' own internal policies. I've been trying to get them to cancel my account and remove my details for weeks, and they told me to do it myself, but of course their website prevents that.

Recommend avoiding Borderlinx. There are better and more economical options out there.
Disgust and frustration is the main service Borderlinx provides.

Tip for consumers:
Do not use this service. Try others.

Service
Value
Shipping
Returns
Quality
borderlinxb
Borderlinx B. – Borderlinx Rep

Dear Kevin, Your account has been closed as requested and your personal data will be removed by our IT department. We truly regret to know the service was not to your expectation. Normally, our service is prompt, transparent and completely hassle free.

You're a valued customer and we truly apologize for the inconvenience caused to you.

Regards
Borderlinx Team

Kevin Has Earned 18 Votes

Kevin B.'s review of Snaptravel earned a Very Helpful vote

Kevin B.'s review of VFS Global earned 8 Very Helpful votes

Kevin B.'s review of Zapals earned 3 Very Helpful votes

Kevin B.'s review of Zillow earned 5 Very Helpful votes

Kevin B.'s review of Borderlinx earned a Very Helpful vote

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