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5 Reviews by Kevin

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CapitalOne

CapitalOne

6/15/19
Capital One is basically broken. Their website has so many broken functions and really no way to notify them about the failed functionality. Fox example, I wanted to download transactions for the last quarter. I could only get it do find the last 30 days, even when I repeatedly entered the dates for the first quarter. Just doesn't work.

If you dispute a transaction, the only way for them to allow you to dispute it is to cancel your card (basically preventing access to your account) rather than contacting the merchant.

If you are someone who has business accounts and personal accounts, you are only allowed to have one debit card, and it can only access one of your accounts (of your choice). But it's not possible for them to let you access your other accounts with your one card, and they won't give you a separate card to access your business accounts at an ATM, so it's just a waste.

The list goes on and on. I would highly recommend going to a different, full service back ~ their systems at least work.

Tip for consumers: It's primarily an online bank, with an app and such, but it's not full-functional and has many failures in their website and apps. Not recommended.

VFS Global

VFS Global

3/12/18
This travel visa payment company is a disaster of bad IT, bad customer service (non-existent?), and a patchwork of systems that it's unbelievable so many countries use it.

Clueless and poorly trained staff for their customer help lines do not have a helping, problem solving attitude. Their support services are only available in local times, because someone traveling wouldn't need a different time (even though they have call centers in Australia, Japan, USA...)

I wish I could tell you too avoid them, but you can't, so complain to your consulate!
Zillow

Zillow

7/1/17
Zillow has had inaccurate information about my home on their website for almost a year. I have written to them on four (4) separate occasions to get it corrected. Every time they reply with the "there's nothing we can do" response.

I even sent screen shots showing how the search results don't even match the address entered, but the "Help" people again said, "Nothing we can do about it."

So the data they have is incorrect, unreliable, not factual, points to the wrong addresses, and they can't do a thing about it.

Recommend you use other resources.
Zapals

Zapals

6/28/17
I bought a product that didn't work. Contacted customer support. They wanted me to produce a detailed video of the product not working! Here's their text:
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Would you pls provide us the following information?

Clear photos of the original package with the front and back sides, including item code on the outer packaging.

A clear video or photos showing the adapter doesn't work.

To clarify the package in intact or not on delivery.

All photos and videos should ideally be clear and focused, taken under good lighting conditions. We will always do our best to help you.
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It's a China/Hong Kong company, so they have a lot of cheap products that don't work or are not properly tested before being sent out from the factory.

Recommend avoiding.

Tip for consumers: Buy authentic products from original manufacturers (Google, Apple, Samsung, etc.) They stand behind their products.

Borderlinx

Borderlinx

4/16/16
Borderlinx is filled with incompetent people who can do nothing to resolve any issue. Their website continues to list Apple and others that indeed will not send their products to freight forwarders. Their customer service representatives have no logical reasoning skills and are incapable of following any policy, including Borderlinx' own internal policies. I've been trying to get them to cancel my account and remove my details for weeks, and they told me to do it myself, but of course their website prevents that.

Recommend avoiding Borderlinx. There are better and more economical options out there.
Disgust and frustration is the main service Borderlinx provides.

Tip for consumers: Do not use this service. Try others.

Service
Value
Shipping
Returns
Quality

Kevin Has Earned 14 Votes

Kevin B.'s review of VFS Global earned 5 Very Helpful votes
Kevin B.'s review of Zapals earned 3 Very Helpful votes
Kevin B.'s review of Zillow earned 5 Very Helpful votes
Kevin B.'s review of Borderlinx earned a Very Helpful vote

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