Please Read: IF YOU WANT TO PROCESS RUSSIAN VISA FROM U.S, THINK TWICE BEFORE USING THIS COMPANY.
I submitted my passport and other documents , for Russian visa, in US, 45 days in advance of my travel. I paid for premium processing.
I did receive my passport/visa back in 2 weeks, but did get wife passport . I tried to contact customer service(?). They were WORST!. They dont know any current status. All they kept saying for next 3 weeks was , they' have sent to visa processing center'
My guess is this customer call center is different location and they have very thinly staffed visa center in DC. THERE IS NO LIVE COMMUNICATION IN BETWEEN THEM. so customer service always have SLEEPY/IR RESPONSIBLE reply to any of our questions. They simply dont care in what we go through.
After repeated emails/call, we got hold of one nice lady in thier DC office, just one week , before our travel. she said there is one corrections in date of birth is needed in Russian invitation letter. I faxed the corrected one , same day to her. Then we got the passport with visa back, less than 24 hour before our travel.
THINK TWICE BEFORE USING THIS COMPANY .