Developed in part with a grant from
the National Science Foundation

Member since August 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 4

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Elango

VFS Global

VFS Global

8/23/19

Please Read: IF YOU WANT TO PROCESS RUSSIAN VISA FROM U.S, THINK TWICE BEFORE USING THIS COMPANY.
I submitted my passport and other documents , for Russian visa, in US, 45 days in advance of my travel. I paid for premium processing.
I did receive my passport/visa back in 2 weeks, but did get wife passport . I tried to contact customer service(?). They were WORST!. They dont know any current status. All they kept saying for next 3 weeks was , they' have sent to visa processing center'
My guess is this customer call center is different location and they have very thinly staffed visa center in DC. THERE IS NO LIVE COMMUNICATION IN BETWEEN THEM. so customer service always have SLEEPY/IR RESPONSIBLE reply to any of our questions. They simply dont care in what we go through.
After repeated emails/call, we got hold of one nice lady in thier DC office, just one week , before our travel. she said there is one corrections in date of birth is needed in Russian invitation letter. I faxed the corrected one , same day to her. Then we got the passport with visa back, less than 24 hour before our travel.
THINK TWICE BEFORE USING THIS COMPANY .

Elango hasn’t received any votes.

Elango hasn’t received any thanks yous.

Elango doesn’t have any fans yet.

Elango isn’t following anybody yet.

Similar Reviewers on Sitejabber

cameronf30
9/5/19

I used to work there. Senior management actively encouraged and ordered us to lie to applicants...

alexanders174
8/28/19

The documents have arrived to their Washington DC office 5 days ago but "no records found" on...