I've been trying to close my parent's estate and it's been a year and I still can't close the account. Customer service takes forever to get back to me. Each form has to be pristine of errors and the review takes over a month to review and respond to form filled out. If you don't know how to fill out a form, they distinctly told me that they CAN'T help me with the forms!? What the heck... I even have a lawyer on this case and they can't get a response from them. STAY FAR AWAY FROM WELLS FARGO. DO NOT BOTHER OPENING ANY ACCOUNT!...