Adobe SystemsReviews 147

I downloaded a document that should have went into my computer, but it commandeered by Adobe, after today, I have rased all Adobe products from all systems and I will not will not be hijacked again. I trued to put the document, that was originally from an outside source and Adobe hijacked the document, and every time I try to open it with Adobe the app off the web would open. It was horrible experience, and now, there Spyware has hijacked my laptop.

Adobe is holding my laptop hostage. First the wanted 5.00 a month so I did a free trial, then it wouldn't go on if I didn't agree to 20 a month now every time I open word the app that I deleted open from the internet

ADOBE IS HOLDING MY LAPTOP HOSTAGE AND THE RANSOM IS 25.00 A MONTH.
I only needed one document, not filled out. Now, 100s to get Adobe out of my computer.

I literally just had the same issue and upon reconciling my AMEX noticed that they have charged me for 8 months already with no account. Upon contacting their customer support, they don't have my email at all and continue to just say "you just forgot that you signed up" when in fact i have no account nor agreed to anything. All of a sudden then the customer support rep elevated his tone and began getting defensive and stating that then i signed up for a year subscription. There were so many stories that he created that made no sense. He ended up raising his tone even further and laughing followed by hanging up on me when i asked for proof. Such scammers and con artists at Adobe. So much fraud happening with this company.

Ordering from Adobe presents a mixed bag of experiences. On the plus side, their software solutions are renowned for their quality and performance, catering to the creative needs of professionals and enthusiasts alike. Additionally, the ordering process is straightforward, with options to customize and configure subscriptions to suit individual requirements. However, the downside is the inconsistency in delivery times. While some orders arrive promptly, others face unexpected delays without clear communication. Furthermore, the difficulty in reaching customer service for assistance adds to the frustration. In summary, while Adobe offers excellence in software solutions and customization options, improvements in delivery reliability and customer service responsiveness are necessary for a more seamless purchasing experience.

The outrageously priced and seemingly unavailable one time licenses made me leery of the new subscription service. And my hunch was correct. Caught needing to convert a document and edit it for a class, I activated the "free trial". Forgot to cancel within 14 days, I see a monthly charge on my card, and found out they will charge you 50% of the remaining balance for year when I go to cancel "early". $89 dollars in my case. What a rip-off!

I purchased a license for the CS6 suite in 2016, I contacted Adobe (by phone and email) to verify that the license purchased is genuine, I provided them with the serial number and they assured me that my license is genuine. I've had it registered on my adobe account since 2016.
In November 2023 the application I was working on froze and I received a message saying that my serial number had been revoked and inviting me to subscribe to their service.
I contacted Adobe support with the proof of purchase and the copy of the email Adobe had sent me in 2016 assuring me of the authenticity of the purchased license. With all this proof they kept telling me that it was normal for my license to be revoked, I had exchanges with a dozen Adobe support employees to understand why my license is blocked and each one gave me a completely different reason...
Which makes me think they're thieves, all they care about is getting people to subscribe to their products, or at least they stole the money I saved up for months to be able to use their products legally.
In the end, in my personal experience, the only difference between Adobe and the vendors who sell illegal licenses of Photoshop and co is that Adobe is much more expensive. As for the rest, consumers have no guarantee that Adobe won't make their software installation unusable.

I used photo shop one time 2 years ago and got charged 20 dollars a month til now. Then got a 14 day free trial of acrobat which then went on for 2 months before i caught on and they charged 21 dollars a month and i had to pay 100 dollars to cancel it. Thats over 700 dollars that they took out of my bank for a one time use and a 14 day free trial. Adobe are thieves!

I started the trial offer and then canceled before the trial end date and have continued to bill me and are now charging a cancellation fee of 89.95.

Be real careful with their trial offer.

Ps i have not used the extended version since first starting the trial.

I owned Acrobat Pro11. I bought a new computer and was moving Acrobat 11 over to it and when I put my product registration in, I re eived a message saying the number was no longer valid (something to that effect). So I contacted Adobe via their chat support and was basically told too bad about the software I LEGALLY OWNED and spent money on, it was no longer valid and that was that EXCEPT I could have a free 30 days on their new platform. I told him no, I won't be using Adobe any longer.

Adobe isn't honoring purchases of the past. You either move to their new system or just forget using what you bought. If I could give them zero stars, I would.

It looks like they have stuck me with at least $100 for the acrobat plan. It was supposed to be free until cancellation but now I can't cancel without paying $100.

Get billed twice in a month on the same credit card, only have one device, one account and one email address but they can't figure out the second payment. They ask me to check with family and friends I may have shared my credit card with, ridiculous.

I am dissatisfied with Adobe's customer service. Despite multiple attempts to resolve an issue with excessive charges for unneeded licenses, I have received no resolution or refund. I have spoken with several representatives with heavy foreign accents that I cannot understand, and they have failed to follow up on their promises to address the issue. As a long-time user of Adobe Acrobat, I am disappointed in the decline of the company's customer service. My next step will be to file a complaint with the Better Business Bureau.

I signed up for the 14-day free trial of Adobe Stock. Didn't end up using it much, so I decided to cancel after having paid $30 for a month or two, only to find that I'd be paying a ridiculous early cancellation fee. Man, they really rope you in with that 14-day free trial crap. I thought I would be able to cancel at any time. NOT THE CASE. Was going to call support, but decided not to waste my time, after seeing multiple reviews saying it's outsourced and they're no help anyway.

Now, why would it be easy to cancel services like Creative Cloud, but not Adobe Stock?! Two totally different methodologies.

I will not be renewing my membership and I'm second-guessing everything else I use from them. This is a scam. Plain and simple.

OH! HOLD ON! IT DOESN'T END THERE. Lol I just checked my Adobe Photoshop subscription and I was wrong. There's an early cancellation fee of $83.96 there.

AH. And Illustrator. $62.97 cancellation fee there. Unbelievable. I'm livid and I'm telling everyone.

Mario Garza, Aurora Poker Gear

I have had a subscription to Adobe Acrobat for years. I last paid on July 19,2023. On August 17,2023, I acquired a laptop to replace the laptop that I owned because of technical problems in the one that I owned. I was setting up the replacement laptop when all sorts of popups blocked me from quite a few software applications, with one of them being Adobe Acrobat. I managed to settle the matter with all the other companies, but when I contacted Adobe, it was the evening of August 18, and I was told that the technical team that controls subscriptions to Acrobat does not work weekends, so I would have to wait until August 21,2023 when they would return to settle the matter with them. However, today, August 20,2023, I was notified that my existing paid subscription WAS CANCELED and that I would have to pay for a new subscription! I will call them tomorrow and DEMAND A REFUND FOR THE UNUSED PORTION OF MY SUBSCRIPTION OR ELSE GO TO COURT OVER IT! If I paid for a subscription and it is canceled before the expiry date, their demand to make me pay for a new subscription is outright theft! Meanwhile, I have no use of Acrobat at all. I use Acrobat daily and must have it for the tasks that I must perform, but because of these unwarranted actions by Adobe, I have no use of it, and I have no guarantee that I will still be forced to pay again for a service for which I have already paid! A refund for the unused portion is more than justified and I will INSIST that it be paid to me IMMEDIATELY!

I just signed up for the trial of Adobe Illustrator. Every time I logged into my trial account the system was showing me I have this many days to purchase the full subscription. But then they automatically turned my plan into a full subscription and when I asked them why they did that, the representative said we had your credit card information already. When I tried to cancel the plan they asked me to pay a $104 cancelation fee. They will rip off their customers.

Adobe is a disgusting, evil company. Beyond using it for my education, I will never use anything adobe related again. I will advise my coworkers and classmates to do the same. Horrible greedy company that only cares about money.

You're cancelation policies are criminal. Your practices are criminal. You cannot require a payment to cancel or remove a card from your service. I have not used your $#*! in months yet you want me to pay for a cancelation? You're out your minds. I will NEVER use adobe products again for any reason. You're worst than a gym membership.

Adobe is filled with a ton of hidden fees that they try to slip past you. Do not purchase without being fully aware of what you're giving them access to charge you for!

I needed to get a refund for canceling my subscription a day late before the subscription was renewed. I was able to do so very quickly and effectively by calling customer support!

Paid for all Adobe products bundle on a monthly basis and decided to click the checkbox to try Adobe stock for free. They do NOT let you cancel Adobe Stock and charge you $30 a month for a whole year after that, or else charge an outrageous early cancellation fee of $150+, recently dropped to $90 due to recent billings. I just spoke with their outsourced customer service and they told me there is nothing they can do. I'm already paying a lot for their services and I'm definitely terminating after my term ends. Buyers beware.