It is impossible to cancel one of their payment accounts. Website searches result in a run-around. Even if I need their capabilities in the future I will seek out a different company to work with. The only way I could stop their automatic payments was to cancel the credit card.
I've tried quite a few image editing softwares and Photoshop is still in the lead. Other programs try to imitate it while maintaining some uniqueness but then it just turns out as a poor copy with different keybindings so its barely a good alternative either. This could be applied to other Adobe products too, they're dominating the creative industry right now.
Adobe is the most comprehensive suite of products in the market. The vast range of software have totally changed the way people perceive different ideas.
there is no email support functionality. finding a suitable support function is time consuming. the product itself is not great, no user friendly!! i would not recommend it to anyone! Locks clients into 12 month contracts - probably because they do not want clients to cancel once they realise how $#*! it is.
Hi, I simply wanted to share that on Sunday I purchased the wrong Lightroom service. I am sure many (from what I have encountered) have went to renew/purchase LR and did NOT get the classic version. I did such, and couldn't navigate on my own how to manage my service to get regular CC to CC Classic... long story short, on a Sunday I winged it for my first ever time on 'Chat for Assistance' and within 5 minutes I actually was able to get everything swapped over. its been 3 days and I already have my $9.99 reimbursement for LR CC.
Its tough in this day and age on a weekday to get good help, I just really wanted to share my experience.
I spent years working on a website that within months disappeared because they decided it wasn't worth it for them. They decided they weren't going to host the websites and oh by the way, we aren't going to even allow you to use this product that built them anymore and oh, by the way, you won't have access to any of the information on your websites once they are closed down. It was such a waste of 3 years of work. Trust me, they will wipe out your entire website with no way of transferring it and it will not even phase them. I will never buy or use another adobe product. They are the epitome of corporate greed.
I needed Adobe Acrobat for a specific editing project and then wanted to cancel the monthly subscription. Ha! Try to find a way to cancel or suspend a subscription on their website, like you can do on NetFlix and other sites--it doesn't exist. Impossible to speak or text or email with anyone from this company, and their customer support consists of clueless folks in India who can't actually help you. I've dealt with a number of software companies, Apple has the best customer service, and so far Adobe is far and away the worst. Will be looking for alternatives next time.
Having dealt with Adobe Support over the last two weeks, I honestly feel like I've been trolled by chatbots.
When they 'escalate' issues, you have to pretty much repeat everything you've said. Clearly they don't bother reading information on your case from other operatives (i'm not talking about waiting a few minutes - even when I check after several days this still happens).
If they offer, make sure that you can speak to the senior operative directly - if you simply let them take a few days to handle it themselves, what they'll actually do is close the case without fixing it.
At the end of two weeks (and two escalations of our issue which were then closed), they finally offered a refund and... that's it. We got an apology, but no other incentive to even stay on their platform.
So, Adobe doesn't care about actually fixing your problems, their customer service reps do not communicate properly, and in the end they don't care when they make mistakes.
Yes this is a rambling and angry review - but the only good thing I can say about Adobe Support at this point is that at least they have manners.
Rememebr when you could buy software and own it? Now you get to licence it for a modest monthly fee. Great for them, not so much for you. On the bright side, the monthly fee isn't too high. Well, comparatively, depending on your income and where you live!
Their AE is now packed with lots of features that made lives of video editors like me easier. Purchasing Adobe products from their site is easy, and their customer service is very helpful when answering my questions.
I'm not going to go into the detail of my situation because I'm beyond frustrated at the moment but this company is a complete joke when it comes to customer service. They might as well just have an automatic response that makes you wait 3 hours and then tell you to go f*** yourself. Great product, $#*!ty customer service.
I had written a one star review a few days ago because I had to wait for over an hour and a half to get customer chat support to help with the fact that the application hadn't loaded. That is true and the one star for that still goes, but, to be fair, I'd also like to report that the 7-day free trial cancellation process was fast and straightforward. The customer support was also very good, once the person finally came on line.
I have had an extreme journey with this company and I have never and I mean NEVER been through something like this in my whole life. If you plan to use another software, do it, the service you get from Adobe if things doesn't work or if you have any questions is extremely extremely super bad. I cant find words to explain how bad Adobe treats you if you have any issues, I been dealing with them forever now and they just don't care to solve my issues and instead I end up with new problems and at the moment I cant use any of the programs at all. Worst ever, and it's not just something that I just say. It is the worst in my whole long life.
I love adobe, it's a really good brand. I love that they don't only make for like editing videos, they make editing for picture (Photoshop) and editing for video (Premire). It's pretty good that they have a free trail for like a month or so!
My review was late, but they use to be great in the past until they wanted more money out of a consumer's wallet. Give big thanks to alternative software that don't do this cr@p.
Basically on May 5, 2013 Adobe decided to make their software only available as "software as a service" rather than selling it as a product from a store. This means you don't actually own it, but renting it. The only good thing I can say about this is that it cost $10 at the cheapest, but as everyone knows, monthly payments will eventually be more expensive than just what you're buying if they were to allow it.
Imagine if you can only rent laptop and not buy it, that would be terrible.
I got to know adobe products when I was a kid and since then most of those are still somehow affecting my everyday life, getting better and allowing to learn more and more.
i am happy to use this i really enjoyed and i wish them very big success started using Adobe software in 1987 and it`s i think best professional software available on the market
Their stuff works 100% of time. Tons of tutorial online - best professional software available on the market
I will tell you the short version of my experience. I CANCELLED my account and they assured me that everything was fine, but instead they RENEWED my membership and charged me 2x more of the normal amount that I was paying. So I called again. The agent chat service? HAHA good luck! If you want to sit for 2 hours being transferred 8 times to different agents who aren't even on the same page! and YES I was transferred 8 times to 8 different people. One agents talking about a duplicate account, one was just repeating what you just said, One just talked about offers! I mean likeeeee I am PISSED! I don't want your stupid offers.!! JUST GIVE ME BACK MY MONEY! The product itself I do not mind it work well for my projects but just be ready when you want to cancel or are having problems because you will want to write a letter to CEO of this company by the end of that chat. Best of LUCK :)
Great place to find any and all adobe programs and products. I wish the free trails lasted longer or the products were cheaper.
I've used several different design programs and in those years, I found Photoshop to be the only efficient one. Starting at Photoshop 6, I slowly made small upgrades between the programs when affordable. Yes, I agree, the standalone was expensive. However, people are in denial claiming that the subscription base is better. Think about it this way: you're paying them $50 a month for the rest of your life. Every year, that's $600 out your pocket and you don't even have the actual program that you own because CC is cloud-based.
And please don't tell me it's only $20 a month. That option is for students. Once your time is over, you're at the regular price, which sadly, for beginners, fresh graduates, or struggling freelancers, it's really a kick in the face. On top of that, if you don't wan't the latest updates or upgrades, you are still forced to pay whether you want them or not.
Don't get me wrong, I use plenty of Adobe's software. They're great. They've been getting overly bloated, but the tools are amazing and very useful. Adobe CC has its benefits too, but at the price of $50 a month, it's not worth many people's money. The only time it'll be worth it, is if you use at least 5 of the applications on a daily basis and want the newest version every time they release. That's why people either pirate their software or stick with Adobe CS6 which is the last non-subscription version. If this is the case, Adobe is only hurting themselves.
The company`s services are all good and always were, I dont remember the time when I wasnt using any of those. However at my opinion the subscription thing made it a little worse, personally I liked the old scheme more ;(
I downloaded the Adobe Acrobat 7-day trial. Suddenly my computer acted as if it had a virus. I ran Norton, and it didn't have a virus, but I decided this was slowing my computer down to a crawl, and I saw other signs that something was wrong. When I uninstalled, the software TOOK WITH IT ALL ABILITY I HAVE TO READ A PDF AT ALL. I am trying to write an obituary for a very close family member and need those PDFs. Thanks Adobe.
A great company with great products used for fun and work. I`m personally a usef of Photoshop and Lightroom, and these are getting better from year to year. Keep it up!
So I turned off my monthly subscription for adobe illustrator cause I thought it was too BS that I'm paying for something that I should already own and use as a graphic designer. Than lo and behold , al' mighty saviaaaaaa!!!!, hallelujah!, I'm getting charged on a yearly plan....on another account I used as a trial period that I was, that lord may strike me down!, sure I canceled before I made it official on another account to double check if illustrator was right for me in the long haul. I mean I got caught in the trend train that adobe illustrator was the best tool for all graphic designers and now it's ramming me when I found out adobe been taking money from my account for months. And the fact I had to pay a cancellation fee, which equaled to 74.99 dollars, was an equal $#*! slap to the face. And a kick in the bits where I could switch from illustrator to photoshop. Only to pay 10 dollars for another year....(btw their are two other options adobe give you beside photoshop switch and cancellation fee but I forgot them at the moment)
Anyway filed a claim to my bank, so let's see how that goes.
Anyway for those who are graphic designers and don't mind paying the 20 dollars monthly, the tools their are pretty good and extensive if your willing to go through a learning curve on YouTube or other sites your comfortable with. And I admit, adobe illustrator tools out trumps some of the tools I use in my clip studio art canvas, but hey to each their own.
Customer Questions & Answers
Votes Thanks for voting!
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business