Adobe Systems

Chat service takes forever to respond. No back and forth. They give instructions like "Got to view menu" wait three or 4 minutes for next instruction. Going to the view menu takes less than a second. Try calling... go for the call back option and they call you back to put you into the hold queue. It is 2021 and they are just as bad as always

I have been paying for over a year for a service which isn't compatible with mac. They trick you into tying you into long term payment contract and offer no service. When you call customer helpline, they bounce you off several different departments to which you have to repeat your details endlessly. Not useful at all!

Writing reviews can help others but it won't deter this company from doing what they're doing. Report them to the ombudsman, it is free. Ombudsman is there to protect customers and make sure traders act fairly.

I'm in the process of trying to cancel or modify a subscription and they are making it very difficult. I'm being bounced from one rep to another and I'm almost an hour in now with no answers. It shouldn't be this way because they have more than enough capital to sustain an adequate workforce of customer service personnel. According to a google search, Adobe's net profits were 900 million in the first quarter of 2020. According to the same source, their net margin is just shy of 31%. These profits are astronomical, and yet they choose to conduct business in a way that's (1) a disservice to their customers and (2) puts their reputation in jeopardy. In their defense, the viral issue is more than likely impacting their staffing levels, but a company of this size should certainly have some sort of contingency plan in place.

Adobe claims they have 24/7 support, well this past weekend July 26, 27, 28 I tried calling in to cancel 1 license on my adobe creative, and waited 2 hours on the 26,6 hours on the 27,2.5 hours on the 28 without ever speaking to anyone. You have to call in to cancel your license since you can't cancel online, which is really stupid, as you can add a license but not cancel. When I finally got a hold of someone, I was told there is no one from that department on the weekends, when I asked for a supervisor was told they don't have one on the weekends. While the rep was talking with me, she was also talking with another client, so much for customer service. When I called the corporate office this morning, got the same experience, could not speak with anyone but sent to the call center. I have never had this bad of experience before

I rented Adobe DC Pro on my personal laptop during the work from home period of the pandemic. After signing up for the $14.99/monthly payment plan, I assumed I would pay no more than this amount during the eight months I needed the software. However, when I went to cancel yesterday, Adobe charged me an additional $32 cancellation fee to end my subscription. Apparently, when signing up for the "Monthly Subscription," users are unintentionally signing up for a "Yearly Subscription" that they pay on a monthly basis. Ending the subscription before a full year entails paying half the price of the remaining monthly of the annual subscription. Adobe intentionally hides this in the fine print of their purchase agreement.

I am paying for a service that I am unable to use. Their customer support doesn't know how to fix it, and pass it on to a "senior tech" who will give me a call back. Never did my telephone ring, and in which was blamed on a technical issue. Which is comical, because every time I was disconnected was a technical issue, and I was only contacting them for a technical issue. So many bugs in their system, if they didn't have a monopoly over the editing software game, I would have trashed their stuff long ago. Horrible customer service, horrible software.

I had a monthly subscription, yet every time I tried to use it said I needed to purchase it. I called support and after confirming I had a monthly subscription they transferred me to another support team to fix the issue. After waiting over an hour with no answer I decided enough was enough and cancelled my monthly subscription. They charged me another $30 for early termination. Adobe is a great product but their service and subscription model sucks.

I purchased a license for the CS6 suite in 2016, I contacted Adobe (by phone and email) to verify that the license purchased is genuine, I provided them with the serial number and they assured me that my license is genuine. I've had it registered on my adobe account since 2016.
In November 2023 the application I was working on froze and I received a message saying that my serial number had been revoked and inviting me to subscribe to their service.
I contacted Adobe support with the proof of purchase and the copy of the email Adobe had sent me in 2016 assuring me of the authenticity of the purchased license. With all this proof they kept telling me that it was normal for my license to be revoked, I had exchanges with a dozen Adobe support employees to understand why my license is blocked and each one gave me a completely different reason...
Which makes me think they're thieves, all they care about is getting people to subscribe to their products, or at least they stole the money I saved up for months to be able to use their products legally.
In the end, in my personal experience, the only difference between Adobe and the vendors who sell illegal licenses of Photoshop and co is that Adobe is much more expensive. As for the rest, consumers have no guarantee that Adobe won't make their software installation unusable.

I tried to cancel with Adobe back in January. They make the process so difficult, because they don't want to lose customers. I had asked to have it cancelled back in January, but noticed I was still getting charged monthly fees. They offered me other options and asked me why I'm cancelling. I told them I cancelled back in January, but they would not reimburse me for months despite me not using the products. They actually charged me a "$33 cancellation fee"! I would not recommend this company if you like to keep your money.

"Free Trial" cost me $135 when I cancelled before it ended. I took Adobe's free trial for Adobe Premiere Pro, then when I went to cancel before the trail ended was offered 60 days free credit. I took the credit and went to cancel before said credit ran out because I cannot afford the $29 per month, only to discover that for cancelling I would be charged $135! I am disgusted that Adobe considers catfishing part of its business strategy and will not be supporting the company again.

The worst company I ever worked so far. Whole company's name is going in bad books because of a single department that I worked in which is accounts payable. Manager Shubhangi Agarwal who doesn't even deserve being manager has made a mess in the process. Before her joining the team, everything was going fine but later on she fired people because of her personal grudges. She created a pathetic environment and I would advise Adobe to strongly hire people especially on Manager role by checking every aspect of a person.

I seriously don't recommend anyone to join this department specially in Adobe. Environment is worst than a school. They track you for everything. Even if u r going to washroom they track how many times you went there. So pathetic..