Jessy L.

I'm in the process of trying to cancel or modify a subscription and they are making it very difficult. I'm being bounced from one rep to another and I'm almost an hour in now with no answers. It shouldn't be this way because they have more than enough capital to sustain an adequate workforce of customer service personnel. According to a google search, Adobe's net profits were 900 million in the first quarter of 2020. According to the same source, their net margin is just shy of 31%. These profits are astronomical, and yet they choose to conduct business in a way that's (1) a disservice to their customers and (2) puts their reputation in jeopardy. In their defense, the viral issue is more than likely impacting their staffing levels, but a company of this size should certainly have some sort of contingency plan in place.