Roger S.

Ive shopped at Sam's Club for decades. I've noticed for a long time now that their self checkout payment processing is slow and doesn't even work most of the time. I don't have a problem with self checkout but with the payment issues one person is never enough to fix the problem so you can try again. Long lines and ridiculous wait times are the result. This is so basic! Then their exit process with the scan guns is terrible too. Their big competitor executes all the above without issues. Why can't you Sam's Club?

I had a monthly subscription, yet every time I tried to use it said I needed to purchase it. I called support and after confirming I had a monthly subscription they transferred me to another support team to fix the issue. After waiting over an hour with no answer I decided enough was enough and cancelled my monthly subscription. They charged me another $30 for early termination. Adobe is a great product but their service and subscription model sucks.