Adobe Systems

The services might work great but they make it impossible to cancel them. You will have to pay exorbitant cancellation fees. It's impossible to talk to anyone who can help you. They trap you in either paying a monthly fee forever or paying hundreds of dollars to cancel. They are an evil soulless blood sucking corporation and whatever digital project you're working on is not worth it. They're charging me hundreds of dollars I can't afford and all I can do is write this review everywhere. Getting accounts on all these review sites because it is my only vengeance and it will do basically nothing. Please don't buy it. They deserve to rot.

I signed up for the 14-day free trial of Adobe Stock. Didn't end up using it much, so I decided to cancel after having paid $30 for a month or two, only to find that I'd be paying a ridiculous early cancellation fee. Man, they really rope you in with that 14-day free trial crap. I thought I would be able to cancel at any time. NOT THE CASE. Was going to call support, but decided not to waste my time, after seeing multiple reviews saying it's outsourced and they're no help anyway.

Now, why would it be easy to cancel services like Creative Cloud, but not Adobe Stock?! Two totally different methodologies.

I will not be renewing my membership and I'm second-guessing everything else I use from them. This is a scam. Plain and simple.

OH! HOLD ON! IT DOESN'T END THERE. Lol I just checked my Adobe Photoshop subscription and I was wrong. There's an early cancellation fee of $83.96 there.

AH. And Illustrator. $62.97 cancellation fee there. Unbelievable. I'm livid and I'm telling everyone.

Mario Garza, Aurora Poker Gear

Let's start with the fact that I signed up for a free trial and still got charged within the hour. They took the money out in just a few minutes, but I couldn't use the product for almost a whole day. Not to mention they offered 60% off for students and I didn't receive that either. I hoped I could at least use the product when it was done, but nope. Every time I try to edit a PDF it spends 5 minutes downloading fonts and then tells me that there's an error and I cant edit. I have had a lot of trouble with adobe in the past, but I figured I would give them a second chance. They will not get any more chances from me, and I am going to make sure people know not to waste their time or money with this sorry excuse for a company anymore.

Adobe is filled with a ton of hidden fees that they try to slip past you. Do not purchase without being fully aware of what you're giving them access to charge you for!

I needed Adobe Acrobat for a specific editing project and then wanted to cancel the monthly subscription. Ha! Try to find a way to cancel or suspend a subscription on their website, like you can do on NetFlix and other sites--it doesn't exist. Impossible to speak or text or email with anyone from this company, and their customer support consists of clueless folks in India who can't actually help you. I've dealt with a number of software companies, Apple has the best customer service, and so far Adobe is far and away the worst. Will be looking for alternatives next time.

I haven't been able to use Adobe XD for 2 weeks. The program doesn't open documents, and I urgently need it for a presentation.

I have been trying to contact their support, and it's an absolute nightmare...

You get on the chat > The agent says he will direct you to another team > Leaves the chat > Nothing happens...

And it's like this every single time! There is no way to create a support ticket or just send an email!

You are literally blocked from contact support!

The software is impossible to get started and none of their FAQ forums are any help. On top of that, if you forget to cancel your trial you don't just get charged for a month, you get charged for a year AND you have to pay a $50 cancellation fee. This was NEVER pointed out to me when I began the trial, or else I would've never done it. Adobe, like all mega-companies, doesn't care about the consumer, only the consumer's money. Luckily, the customer support agent that I connected with was extremely helpful, but only after explaining the situation multiple times and begging for help. Don't waste your time or money.

I signed up for a free trial and was charged $100 cancellation fee even though I cancelled it prior to the trail day ending. And customer support was no help. I officially hate this company and will be looking for other products that offer the same solutions. I feel betrayed. No where did it say $100 fee to cancel, otherwise I would of reconsidered signing-up.

I signed up for the monthly plan rather than the yearly plan. After three months, I wanted to cancel the plan but was informed that I would be charged immediately for the remainder of the year for early cancellation. So, now I am stuck with this program that I neither want nor need. I didn't realize they are so hard up that they have to gouge consumers.

My husband, who is not computer-savvy, signed up for an Adobe service then realized it was unusable. We cancelled the service within seven days (they make it very difficult to cancel), but Adobe continued billing us. We tried contacting Adobe every way imaginable and finally had to cancel the credit card in order to stop getting billed. This corporation is apparently run by bithering idiot computers. It is a scam and I would never recommend anyone using their services. I do not recommend using any service where you cannot call and talk to a live human being who knows what they are doing.

My spouse signed up for a free, 7 day trial for a $20/month product (Adobe Acrobat Pro, or something). Used it for 30 minutes and found it wouldn't do what was needed. We think we cancelled, but let's assume we forgot. Noticed the $20 charge on the credit card statement and so logged in to cancel and discovered we have to pay $160 if we cancel! Why on earth would something like that be necessary or even legal? This is an online product, so Adobe can tell that we used it only once, but the customer service wouldn't budge. I HATE Adobe. I'll embrace any competitor that comes into their space.

If you remove users from your service Adobe just keeps on billing you and cleaning your clock. You have to remove the licenses in the last 30 days of the plan year or they stick it to you. If you call them 10 minutes after they take your money, TOUGH. They will not refund and they do not care. I would not recommend these crooks to my worst enemy. Mark your calendars and tell these bastards goodbye.

I finally broke down a few months ago and bought a subscription for Acrobat Pro DC. I just upgraded my PC to Windows 10, and I now cannot re-install the program. The 'chat' support function appears to be run by somebody using a 300 baud modem in Antarctica. The website is no help; it wants me to get a new subscription. I can't call 'support' because it thinks I have no subscription, and there's no phone support if you don't have a subscription. Adobe has reduced what it pays for customer support to an amount less than it spends on paper clips.

I logged on to my account to make a simple cancellation. The chat agent I was speaking to - Aruna was extremely rude and did not want to help me cancel my subscription. She kept on giving me 'offers' that were still almost as expensive and the first couple times I politely said that I just wanted to cancel. After that I'm getting annoyed but I still stayed on the line, hoping she would get the message and maybe help me out.

After about 25 mins on the chat, I gave up.

I would not recommend anyone use this business if you foresee that you may need to chat with their customer service agents in the future. To them, 'helping' is just giving you random other things that you don't need and not helping with the actual problem.