Adobe SystemsReviews 147

I signed up for the monthly plan rather than the yearly plan. After three months, I wanted to cancel the plan but was informed that I would be charged immediately for the remainder of the year for early cancellation. So, now I am stuck with this program that I neither want nor need. I didn't realize they are so hard up that they have to gouge consumers.

Don't be fooled for this $#*!ing scammers! This company literally will charge you for life and will charge you even more when you cancelled. I only use this once for a trial but charged for more than 2+ years and I just noticed it.

I am a professional designer, and 20 year veteran of the adobe creative programs. Adobe only makes things worse for their customers while offering mild upgrades to their programs over time that are purely aimed at making sure industries are on uneven update paths, forcing everyone to keep buying software that is only marginally better than the previous version.

This is what monopolies look like- their product is worse than it's ever been, things like adding extra steps to save your files to your COMPANY SERVER instead of their SUBSCRIPTION CLOUD STORAGE SERVICE, and they continually ask for more money, because there is no other option in the designer space.

Charged an expensive fee for cancelling a yearly subscription that I didn't know I had. Then tried to sell me more of their products while I was trying to cancel.

If you remove users from your service Adobe just keeps on billing you and cleaning your clock. You have to remove the licenses in the last 30 days of the plan year or they stick it to you. If you call them 10 minutes after they take your money, TOUGH. They will not refund and they do not care. I would not recommend these crooks to my worst enemy. Mark your calendars and tell these bastards goodbye.

I signed up for a free trial and was charged $100 cancellation fee even though I cancelled it prior to the trail day ending. And customer support was no help. I officially hate this company and will be looking for other products that offer the same solutions. I feel betrayed. No where did it say $100 fee to cancel, otherwise I would of reconsidered signing-up.

I used this for personal use for a little while when I needed it, I did not need it anymore and was told that I was gonna be charged an $80 cancelation fee and that I would not get my refund. I DO NOT RECOMMEND YOU USE THIS! They are scam artists and will try to take you for everything you have.

I haven't been able to use Adobe XD for 2 weeks. The program doesn't open documents, and I urgently need it for a presentation.

I have been trying to contact their support, and it's an absolute nightmare...

You get on the chat > The agent says he will direct you to another team > Leaves the chat > Nothing happens...

And it's like this every single time! There is no way to create a support ticket or just send an email!

You are literally blocked from contact support!

I logged on to my account to make a simple cancellation. The chat agent I was speaking to - Aruna was extremely rude and did not want to help me cancel my subscription. She kept on giving me 'offers' that were still almost as expensive and the first couple times I politely said that I just wanted to cancel. After that I'm getting annoyed but I still stayed on the line, hoping she would get the message and maybe help me out.

After about 25 mins on the chat, I gave up.

I would not recommend anyone use this business if you foresee that you may need to chat with their customer service agents in the future. To them, 'helping' is just giving you random other things that you don't need and not helping with the actual problem.

I decided to cancel my entire Adobe package as the price was going to nearly double after the promo period was over. Cancelled, yet the monthly fee was still taken out a day later ("you need to give us 48 hours", I was told) so I spoke w/ customer service. After an hour of wrangling (and trying to give me three months free, after which it would go back to the normal inflated price) I said no, I want to cancel. Flash forward three months and my account is overdrawn because they didn't actually cancel my account. Went to cancel again, got half an hour of trying to keep me (and not refund me) and FINALLY got refund, and full cancellation. Will start using DaVinci and other products from here out.

I will never use Adobe again, I prefer to use GIMP for the rest of my life.

I subscribed to a plan apparently (I don't remember it, I only saw that my credit card has been getting charged every month with 25 EUR).

But when I tried to unsubscribe, they charged a fee of 75 EUR just for unsubscribing!

Avoid at all cost, thieves and cheats!

My spouse signed up for a free, 7 day trial for a $20/month product (Adobe Acrobat Pro, or something). Used it for 30 minutes and found it wouldn't do what was needed. We think we cancelled, but let's assume we forgot. Noticed the $20 charge on the credit card statement and so logged in to cancel and discovered we have to pay $160 if we cancel! Why on earth would something like that be necessary or even legal? This is an online product, so Adobe can tell that we used it only once, but the customer service wouldn't budge. I HATE Adobe. I'll embrace any competitor that comes into their space.

Through my university and using my school email, we get free access to all the adobe products. For some reason, with my school account I had created another personal account with my school email that was then charging me for all my adobe plans. After two months of being charged I then realized money was being taken from my account, and started panicking seeing all the subscriptions I was signed up for. I then went in to cancel all these annual subscriptions, but it was a $100 cancellation for each one and I just couldn't afford that. I called the company through the customer service phone number, and a very helpful lady was very understanding with my whole situation. Right then and there she cancelled my subscriptions for me free of charge since I had my free account and should not have been paying, and said I will be getting a refund for all previous charges withing 3-5 days! So very grateful that everything got sorted out and that I didn't have to pay hundreds of dollars!

Let's start with the fact that I signed up for a free trial and still got charged within the hour. They took the money out in just a few minutes, but I couldn't use the product for almost a whole day. Not to mention they offered 60% off for students and I didn't receive that either. I hoped I could at least use the product when it was done, but nope. Every time I try to edit a PDF it spends 5 minutes downloading fonts and then tells me that there's an error and I cant edit. I have had a lot of trouble with adobe in the past, but I figured I would give them a second chance. They will not get any more chances from me, and I am going to make sure people know not to waste their time or money with this sorry excuse for a company anymore.

Purchased the plan, through a free 7 day trial.
Went to end it after use for one month.
Only to realise that in the small print they have cancellation fees - $170!
Do not sign up!

This is million-dollar advice, if you have important docs to edit dealing with " MONEY " do not use this service. I promise you that you as a paying customer if you had to call tech support with any issues, they WILL NOT be able to help you, they will sound professionals otp but all of them or either incompetent, rookies, or need more experience. They do not even know how to work their own system and its sad, pitiful and flat out unacceptable. I have talked to at least 40 different reps and all of them even the managers didn't have a clue what's going on, and what's even worse any number you call for support will be routed to " INDIA " and you to ask them a million times over and over to repeat what they said, because their English is bad. STAY CLEAR AWAY FROM THIS COMPANY. Million-dollar advice.

Just got them to cancel Adobe Stock but can't access the month I paid for! OMG this is horrible...don't get roped into Adobe Stock.

I was on the phone 6 and a half hours and never accomplished a thing. First I couldn't understand the customer help no matter how hard I tried. My issue was never resolved. Adobe products have become to bloated with too much fat in them. Difinately changing. Customer service is non-existant!

I started a trial a year ago with Illustrator. I used it 1 time then found it was too full featured for what I needed (Paint was sufficient).

I then went to my account to try to cancel my subscription but I was not able to find the subscription listed.

Their help system is atrociously circular and automated. Clicking on 'help from real people' takes you to a 'virtual assistant'.

I decided to delete my account hoping that deletion would stop the repeated billing but it did not.

To date I have been charged 13 x 39.95 for using illustrator once and I cannot figure out nor find any support or way to stop them from billing me. Their phone support put me on hold forever and disconnects.

I think its quite accurate to describe this as a scam since a subscription should be relatively easy to cancel but this seems purposely designed to prevent subscription cancellation.