Adobe Systems

I will tell you the short version of my experience. I CANCELLED my account and they assured me that everything was fine, but instead they RENEWED my membership and charged me 2x more of the normal amount that I was paying. So I called again. The agent chat service? HAHA good luck! If you want to sit for 2 hours being transferred 8 times to different agents who aren't even on the same page! And YES I was transferred 8 times to 8 different people. One agents talking about a duplicate account, one was just repeating what you just said, One just talked about offers! I mean likeeeee I am PISSED! I don't want your stupid offers.! JUST GIVE ME BACK MY MONEY! The product itself I do not mind it work well for my projects but just be ready when you want to cancel or are having problems because you will want to write a letter to CEO of this company by the end of that chat. Best of LUCK :)

I've been using Photoshop Elements for a few years now, and it was okay, but I upgraded my camera a year ago and started using Adobe Lightroom (another product that rocks my boat!), and I wanted to use a product that was well-integrated with Lightroom; Elements just wasn't there. Enter CS5.

I forgot to mention, too, that I recently made the switch to a Mac at home, so I needed to buy new licenses for everything anyhow. Not only was I looking for a photo editor and a DAM (digital asset manager) tool, I needed a panorama stitcher and an HDR tool. Lightroom is taking care of DAM, and CS5 is taking care of the rest.

Just got them to cancel Adobe Stock but can't access the month I paid for! OMG this is horrible...don't get roped into Adobe Stock.

Just absolutely terrible, scammers, horrible customer service.
Just ridiculous the way they disrespect their customers

I am using adobe indesign to format a book, and as a novice indesign user, I have had to reach out to adobe for support at least three times. EVERY TIME has been a COMPLETE and TOTAL nightmare. Super long wait times, only customer service from India, which would be fine IF THEY UNDERSTOOD ANYTHING I was saying. Seriously had to re-explain myself about a thousand times, and one rep only sent me a link to a support page which I had READ and did not answer my question, and then proceeded to answer an entirely unrelated question. Once I shared my screen with a rep who refused to listen to what I was saying and completely destroyed my document, doing all kinds of crazy things that were completely unrelated to my issue and got angry when I used my mouse to message him and ask him to stop, trying to re-explain my issue AGAIN. I feel like I am the most patient person in the world, but my experiences with Adobe have been laughably horrendous. I would understand if it were a cheap product, but considering I am paying A LOT of money for this program, you would think they would use that money to pay a little more for a native English speaker. Technology is way too complicated without having to worry about being lost in translation... oh and I scheduled two phone calls, one which came the NEXT DAY and another that came before the scheduled time. Both left messages with such thick accents that neither I nor my husband could understand them (and both of us speak multiple languages and have a lot of experience understanding non-native English speakers). TERRIBLE experience.

If there have any option to give minus rating then Surely I'll Provide them (-*******) rating. Everybody beware of them

I asked in a chat if the Photoshop CC would be compatible with a touchscreen computer. The representative said yes. I already had Photoshop Elements 5.0 which was and STILL is compatible with both my old Lenovo tablet and new HP tablet computer. So, looking for an upgrade on my new computer I purchased Photoshop CC. ONLY to find out, Photoshop CC is ONLY compatible with touch screen in the aspect that it will allow you to click panel buttons BUT IT WILL NOT LET YOU USE GESTURES (in otherwords, no drawing or any motion of that sort on the picture). Now that this is useless to me, I wanted to cancel my supscription. BUT they charge a fee! NO WHERE on their website does it say that Photoshop CC is not compatible with gestures on touch screen. NO WHERE. I found it on a forum lost in the abyss of the internet. Others with the same problem. With that being said, they were only willing to give me 2 months free ($9.99 a month) so $20 off of $120. WOW WHAT A HUGE HELP. NOT REALLY! The cancellation fee is $48... THAT DOES NOT HELP! I rather pay the fee. BUT I SHOULD NOT HAVE TO. The customer service rep said she would be helping me out by giving me two months free, Is that a joke? Sure let me still pay $100 for a program I won't be using. Can you do math Adobe?

I have had a subscription to Adobe Acrobat for years. I last paid on July 19,2023. On August 17,2023, I acquired a laptop to replace the laptop that I owned because of technical problems in the one that I owned. I was setting up the replacement laptop when all sorts of popups blocked me from quite a few software applications, with one of them being Adobe Acrobat. I managed to settle the matter with all the other companies, but when I contacted Adobe, it was the evening of August 18, and I was told that the technical team that controls subscriptions to Acrobat does not work weekends, so I would have to wait until August 21,2023 when they would return to settle the matter with them. However, today, August 20,2023, I was notified that my existing paid subscription WAS CANCELED and that I would have to pay for a new subscription! I will call them tomorrow and DEMAND A REFUND FOR THE UNUSED PORTION OF MY SUBSCRIPTION OR ELSE GO TO COURT OVER IT! If I paid for a subscription and it is canceled before the expiry date, their demand to make me pay for a new subscription is outright theft! Meanwhile, I have no use of Acrobat at all. I use Acrobat daily and must have it for the tasks that I must perform, but because of these unwarranted actions by Adobe, I have no use of it, and I have no guarantee that I will still be forced to pay again for a service for which I have already paid! A refund for the unused portion is more than justified and I will INSIST that it be paid to me IMMEDIATELY!