Adobe Systems

I would give them a zero at this point…
I would give them a zero at this point but I can't. I signed up for an initial trial of Cloud and wanted it cancelled. I called customer service and they assured me that it would be cancelled and I wouldn't be charged. Last month my card was charged and they couldn't find it through the email that I signed up with but they wouldn't tell me the email and account. Again the agent told me it was cancelled but that they wouldn't refund my money. Then this month they charged me again and I'm going through the whole thing with them again. Now they are FRAUDULENTLY charging my card and will not reverse the charges. Now I have to go to my bank and go through the hassle of getting it reversed. I would not order any product or deal with them AGAIN!

I've used several different design programs and in those years, I found Photoshop to be the only efficient one. Starting at Photoshop 6, I slowly made small upgrades between the programs when affordable. Yes, I agree, the standalone was expensive. However, people are in denial claiming that the subscription base is better. Think about it this way: you're paying them $50 a month for the rest of your life. Every year, that's $600 out your pocket and you don't even have the actual program that you own because CC is cloud-based.

And please don't tell me it's only $20 a month. That option is for students. Once your time is over, you're at the regular price, which sadly, for beginners, fresh graduates, or struggling freelancers, it's really a kick in the face. On top of that, if you don't wan't the latest updates or upgrades, you are still forced to pay whether you want them or not.

Don't get me wrong, I use plenty of Adobe's software. They're great. They've been getting overly bloated, but the tools are amazing and very useful. Adobe CC has its benefits too, but at the price of $50 a month, it's not worth many people's money. The only time it'll be worth it, is if you use at least 5 of the applications on a daily basis and want the newest version every time they release. That's why people either pirate their software or stick with Adobe CS6 which is the last non-subscription version. If this is the case, Adobe is only hurting themselves.

Disgraceful, Deceitful and Appalling service by Adobe. I purchased Adobe CS6 a few years ago from an authorised reseller and have been using it without issue. Yesterday my media encoder stopped working so I uninstalled the suite and reinstalled only to be told that my software had now expired! I contacted Adobe who offered zero help and support and basically told me it had expired and they couldn't do anything about it. It wasn't their problem because they don't support third party sellers. They actually told me I had purchased illegal software which I did not. It's clear Adobe don't honor their software purchases especially those of a few years ago. I now cannot use my creative suite at all unless I buy software again. Disgusting service. Look elsewhere for software and service because Adove doesn't provide support in any way.

Hi, I simply wanted to share that on Sunday I purchased the wrong Lightroom service. I am sure many (from what I have encountered) have went to renew/purchase LR and did NOT get the classic version. I did such, and couldn't navigate on my own how to manage my service to get regular CC to CC Classic... long story short, on a Sunday I winged it for my first ever time on 'Chat for Assistance' and within 5 minutes I actually was able to get everything swapped over. Its been 3 days and I already have my $9.99 reimbursement for LR CC.

Its tough in this day and age on a weekday to get good help, I just really wanted to share my experience.

This is million-dollar advice, if you have important docs to edit dealing with " MONEY " do not use this service. I promise you that you as a paying customer if you had to call tech support with any issues, they WILL NOT be able to help you, they will sound professionals otp but all of them or either incompetent, rookies, or need more experience. They do not even know how to work their own system and its sad, pitiful and flat out unacceptable. I have talked to at least 40 different reps and all of them even the managers didn't have a clue what's going on, and what's even worse any number you call for support will be routed to " INDIA " and you to ask them a million times over and over to repeat what they said, because their English is bad. STAY CLEAR AWAY FROM THIS COMPANY. Million-dollar advice.

Having dealt with Adobe Support over the last two weeks, I honestly feel like I've been trolled by chatbots.
When they 'escalate' issues, you have to pretty much repeat everything you've said. Clearly they don't bother reading information on your case from other operatives (i'm not talking about waiting a few minutes - even when I check after several days this still happens).
If they offer, make sure that you can speak to the senior operative directly - if you simply let them take a few days to handle it themselves, what they'll actually do is close the case without fixing it.
At the end of two weeks (and two escalations of our issue which were then closed), they finally offered a refund and... that's it. We got an apology, but no other incentive to even stay on their platform.
So, Adobe doesn't care about actually fixing your problems, their customer service reps do not communicate properly, and in the end they don't care when they make mistakes.
Yes this is a rambling and angry review - but the only good thing I can say about Adobe Support at this point is that at least they have manners.

I used this for personal use for a little while when I needed it, I did not need it anymore and was told that I was gonna be charged an $80 cancelation fee and that I would not get my refund. I DO NOT RECOMMEND YOU USE THIS! They are scam artists and will try to take you for everything you have.

So I turned off my monthly subscription for adobe illustrator cause I thought it was too BS that I'm paying for something that I should already own and use as a graphic designer. Than lo and behold, al' mighty saviaaaaaa!, hallelujah!, I'm getting charged on a yearly plan... on another account I used as a trial period that I was, that lord may strike me down!, sure I canceled before I made it official on another account to double check if illustrator was right for me in the long haul. I mean I got caught in the trend train that adobe illustrator was the best tool for all graphic designers and now it's ramming me when I found out adobe been taking money from my account for months. And the fact I had to pay a cancellation fee, which equaled to 74.99 dollars, was an equal $#*! slap to the face. And a kick in the bits where I could switch from illustrator to photoshop. Only to pay 10 dollars for another year...(btw their are two other options adobe give you beside photoshop switch and cancellation fee but I forgot them at the moment)

Anyway filed a claim to my bank, so let's see how that goes.

Anyway for those who are graphic designers and don't mind paying the 20 dollars monthly, the tools their are pretty good and extensive if your willing to go through a learning curve on YouTube or other sites your comfortable with. And I admit, adobe illustrator tools out trumps some of the tools I use in my clip studio art canvas, but hey to each their own.

Adobe made a cancellation for my account with out my approval. And cancelled almost 8 months. I was disparate