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15 Reviews by V

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TurboTax

TurboTax

2/11/19

I have had several serious issues with the product this year. If I put in an entry on capital gains and then delete it, it continues to show the capital gains.

The password reset system does not even work (I get the code and enter it and the system will not allow me to hit the continue button.) If you are dealing with investments, it gets much worse.

I hear they have new management over there and in many other ways the software which used to be a joy and a delight is now difficult and from what I can tell incorrect in the extreme. I will have to pay $700+ to have a professional put all of my work into their own software. I am using the advanced pkg -- Home and Business as usual and it is AWFUL this year.

Tip for consumers: do not buy the product through this site

Microsoft

Microsoft

11/11/18
• Updated review

The calendar has now been "updated" and it is a mess. Unbelievable. Getting so tired of being surprised that they make life more difficult when there is so much competition.

“PUTRID CUSTOMER SERVICE”
6/1/18
• Previous review

If you are thinking of buying Microsoft products, just remember that if you need help, they may ask you to schedule an appointment, as they did with me today, five hours after you realize you need the help. THEN the folks overseas may refuse to help you at all unless you pay a fee. Meanwhile, the issue may be, as it was for me, that the software will not open a simple file. By the way, when I asked for a supervisor, the woman put me on hold for 30 seconds and then hung up. BUY APPLE.

I have ALWAYS been a big Microsoft fan. They have just lost one more to Apple.

Silhouette.com

Silhouette

8/12/18

Good Lord -- you hover over glasses and several spin before your eyes. Impossible to organize shopping. They need to learn from Zenni how we WANT to shop for glasses.

Comcast

Comcast

6/1/18

I realized last week when talking to the Comcast rep in the USA that she could see the last 4 of my social security number. I think that is an invasion of privacy since one of the reps could take the information and get into another of my accounts. The rep could not remove the info but told me to go to the local folks. The woman here had to escalate the request, but they took the info off my profile in a few hours. Otherwise I am not a fan, so I am giving 2 stars. By the way, they sent someone to my house to repair something who looked like a pretty dangerous character. Happy if they hire those folks. Don't send them to my home.

HomeGoods

HomeGoods

4/3/17

I did much of my shopping there this year. They honor returns without presentation of an ID, and I want to guard against identity theft so I do not shop where I am required to produce an ID upon return. Excellent prices and great choices. One stop shopping!

HomeDepot

HomeDepot

4/3/17

They now require some form of ID, which they swipe, to return merchandise. So I no longer shop there. I am concerned about identify theft. I have decided to buy everything I can from Amazon.

They also did a horrible job with scheduling on an appliance before I stopped shopping there -- they scheduled at the one time I could not receive the product, then brought it broken. The delivery people also hung up on me when I said this was the one time I could not be home. Unbelievably poor choice of subcontractors.

Amazon

Amazon

4/3/17

Amazon is so user friendly, and they don't require an ID to return merchandise, which many stores are now doing. I don't want stores swiping my ID cards since they can be hacked. I am buying everything I can from Amazon. I also appreciate what they are doing for writers.

Target

Target

4/3/17

They now require some form of ID, which they swipe, to return merchandise. So I no longer shop there. This is ironic, by the way, because I am concerned about identity theft so don't want my information in their system, and THEIR system was hacked.

Adobe

Adobe

3/16/17

I downloaded the Adobe Acrobat 7-day trial. Suddenly my computer acted as if it had a virus. I ran Norton, and it didn't have a virus, but I decided this was slowing my computer down to a crawl, and I saw other signs that something was wrong. When I uninstalled, the software TOOK WITH IT ALL ABILITY I HAVE TO READ A PDF AT ALL. I am trying to write an obituary for a very close family member and need those PDFs. Thanks Adobe.

CreateSpace

CreateSpace

3/6/17

The help desk in the USA is extraordinary at CreateSpace. As of last week I started reaching a help desk overseas. I had several well-researched, extremely complicated questions. They told me when they picked up that I would have to just keep calling. I did that many times for two days and never got the US. I wrote a very negative review, but sent an email asking for help and got it via a phone call from a supervisor. So I am changing my review. This company has the best help desk in the USA--great people, cheerful, helpful and SMART. I am deleting my negative review. I hope, however, that they will continue to make it possible to ask for help from folks in the USA who understand the very complicated questions. I think that's why they have been popular to date.

I loved CreateSpace because they were available when I needed them, which was not often. But now not only do I get a foreign help desk that cannot understand very complicated questions about publishing, if I want to talk to the desk in the USA, they will not forward the call to a supervisor who can help. I will probably give up and go to another publisher. The overseas help desk say I can just call and call and call and see if I get anywhere, and I have spent an hour doing that in 2 days. I have never felt that the folks overseas answering my emails understood the complicated questions, so this is not an option. The folks at the help desk in the USA were phenomenal.

LegalZoom

LegalZoom

3/1/17

I purchased a Will for CA a few years ago and found out, fortunately within a couple of weeks, that one of they signatures LegalZoom directed me to get would have COMPLETELY INVALIDATED THE WILL. I have not trusted their site since. If they are not going to do the research to find out what is required for something this important, and what will invalidate the document, how can I trust them for anything? I don't. I am adding an m to the site name because LegalZoom requires an order number.

Facebook

Facebook

1/31/17

I have spent over 12 hrs trying to SPEND money advertising on FB. I have consistently been unable to reach their Power Editor. Every time I am shunted back to my "page" where I can try again to create an ad without Power Editor. When I try creating an ad there, I am told again and again to choose a location, and no matter what location I choose, the msg continues to say I need to choose "at least one location." FB apparently doesn't think I have enough likes on my page to continue, or who knows? I would like a communication that tells me WHY I am being blocked. I find this kind of passive block unbelievably frustrating. I am giving up on FB again. I prefer Twitter. Everything on Twitter is simple. I consistently find FB systems to be frustrating.

SquareSpace

SquareSpace

1/5/17

I found it to be terribly difficult to use when I tried it a little over a year ago -- prohibitively so. I have a friend who uses it, so I intended to do so, but even the simplest things were terribly difficult. Pretty templates, but not worth the effort.

AT&T

AT&T

12/5/16

I left ATT myself years ago. They offer me $300 or more periodically to come back. I never will. For my 90+ yr old mother I spent 5.5 hours simply to get her phone turned back on. Every time I got someone who might understand why it was disconnected by accident, they promised to send me to someone who could help me, and passed me back to entry level in the Philippines. AVOID ATT AT ALL COSTS. This year I have spent 10 hours simply trying to fix two of the problems THEY CAUSED THEMSELVES. The confusion there is endless, and they will simply route you from one department to another, telling you that this department can do nothing. It doesn't even matter if you talk to a supervisor--AT ALL. And there was no way to get an account online since they had cut off the phone--by mistake.

We need a way to vote for WORST American company. They would win.

Wix

Wix

7/8/14

I have had a site for some time, but find it impossible today to reach customer service. Under the "contact us" option on the SUPPORT page, there is simply an endless circle. I can't figure out how to send an e-mail. I simply wanted to tell them that I had a very difficult time making a very, very simple change to text yesterday. It took me 70 mins or more to make a 3 minute change. My site was much easier to edit a year ago. EXTREMELY FRUSTRATING. Amazing they can spend what they do to attract customers but they can't spend the time and effort necessary to try to keep us.

V Has Earned 13 Votes

V S.'s review of Microsoft earned 2 Very Helpful votes
V S.'s review of CreateSpace earned 3 Very Helpful votes
V S.'s review of LegalZoom earned 4 Very Helpful votes
V S.'s review of Wix earned 4 Very Helpful votes

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