Good applications, horrible customer support. Good applications, horrible customer support. Good applications, horrible customer support.

This is after a call, then a few chats months later.

What on Earth is going on with these software product companies? So, I need to upgrade my Adobe Acrobat 8 Professional to whatever is current. Nobody will answer why they don't offer an upgrade package. It shouldn't matter that my version has run its course in the life cycle. Never been a problem before, and I had a conversation over the phone where whoever I was talking to said a price far different than what they're saying now. That's why I don't like making phone calls to any business anymore; they lie and there isn't a phone recorder to catch these lies. So, the following is what I saw coming from someone at Adobe and what I said to spur their response. Then, I sent another message to them and made sure to mark it to be 'read'. The "expletive" deleted the message without reading it; or so it said. He read it; just didn't like what I said, but I don't care what these young fools are feeling these days:
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Reminder: We're Waiting to Hear from You

Dear My Name,

We noticed your case is still open and we're waiting for your response.
Your case details are as follows:

Case Number: ADB-*******-G3K2
Issue: Guidance with Product/Project
We've found these self-help articles if you'd like more information about your issue:

Acrobat. Adobe(dot)com/us/en/acrobat/pricing. Html

Please reply to this email or log into your Adobe Account to view your open cases and send a reply back. Your case will automatically close in 5 days if we don't hear from you.

We look forward to working with you,
Adobe Customer Care.

Visit Adobe Help Center to find self-help, troubleshooting, and learning resources.
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I said: No, I want to know why there are no upgrade packages now? Is Adobe that greedy that they don't consider the fact I've paid for one of your products before (actually 2 products), whether it ran its course in your life cycle or not? I've been dealing with software most of my life, and these companies becoming inflexible has gotten on my last nerve, not to mention these subscriptions that don't make any sense to pay for. The subscription price for the same product is half as expensive as buying it outright. So, you're going to penalize people who don't want to deal with subscriptions TIMES 2? Jesus
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Someone there said:

Hello,

Greetings from Adobe!

We have received your words on email with great shock! We are sorry about your disappointment. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We don't compromise our customers' satisfaction under any circumstances and make sure that you walk away from this experience with a big smiling face. This is a rare and unusual situation.

We have a reputation for keeping our customers happy and we want to make sure it is kept upheld. Please accept our sincere apologies.

As your system is not compatible with Acrobat 2017, that is the reason we are suggesting you to upgrade your windows.

Sincerely,
Adobe Support.
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I said: WHAT? Nobody said for me to upgrade to Windows 10, and you've got to be kidding me anyway! Upgrade operating systems for 1 silly product? I can't even believe you said that. If Acrobat 2017 is only compatible with Windows 10 (not backwards compatible when it should be) and the current version of your Reader, that is a great disservice to those of us who will not be upgrading older machines to that crappy operating system. I've been in this industry since 1978, or didn't you know that? I was one of your first customers in the 90's. I was a software consultant, too. So, what you're saying doesn't even make any sense to a seasoned veteran in software! WOW

Fix your silly software and stop being regressive! Geesh. Just because you're a monopoly doesn't mean you need to act like.
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The last thing, I said while turning the message deliverable/read flags on. He quickly clicked 'delete without reading'. So, I said this: "Now, I report you to every consumer website I belong to and put this correspondence in them. You must be a kid to delete messages without reading them from customers. Brat! SMH"
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Really, these kids are being so immature, you rarely find competent tech/customer support reps anymore. I was told over the phone that to upgrade my product, it would cost less than buying Adobe Acrobat DC Pro. I don't want a subscription, which would make that product over $400. Must be joking! They've combined 2 products into 1, or making it like I'm a brand new customer, or trying to get you to pay per month (subscription). Therefore, that person was lying, and dimes-to-donuts they weren't in the U.S. either. So sick of this & them in India! Oh, this followed a few chat conversations, and that's why I know where they are. I worked with plenty of them when I was a software engineer, recognize their name are from India, and they know not who they're talking to.
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I only needed to edit a couple PDF's and decided to download the trial on my laptop running Windows 10. Didn't let it become the default for viewing PDF files and will just let the trial run out. Definitely not worth over $400 to avoid their subscription service, and rude customer/tech support reps.

The Adobe Cloud Subscription service is very expensive when you lease all their software that you have to pay an expensive monthly subscription fee. Plus their tech support is horrible. I finally found a better way to go with Adobe CS6 Master Collection. I got it from the below for a one time low price and they give great 24 hour tech support in English. See below.

If you want to avoid paying a monthly Subscription fee for Photoshop and other Adobe software see below. You can get all the best Adobe software now at a much reduced cost in the Adobe CS6 Master Collection for just $151.00. It downloads directly from Adobe and there is not any Monthly Adobe Cloud subscription fee. It comes with all Popular Adobe software like Adobe Photoshop CS6 Extended; InDesign CS6; Illustrator CS6; After Effects CS6; Acrobat Pro; Dreamweaver CS6; Premier CS6; InCopy CS6 plus more, and as a Bonus lots of great Photoshop Plugins to make using Photoshop easier and much better. See it here.

http://www.directsoftwareconnection.com/adobecs6masterspecialoffer.htm

I have stayed with the last version you own Adobe CS6 Master Collection which I bought for $151.00 that has Photoshop CS6 Extended, Illustrator CS6, Indesign CS6, Acrobat and more, that in the course of a year saved me lots of money. The Adobe CC SOFTWARE SUBSCRIPTION SERVICE you have to pay each month and if you stop paying your software stops working. See for yourself here.
http://perfect-shareware.com/adobecs6masterspecialoffer.htm

Me and my good friend Finn tried to make an animation on adobe flash cs6. Week after week with errors and issues with windows overriding other windows everything was deleted a total of 8 times. 8 times we started over and 8 times it was deleted again. DON'T WASTE YOUR MONEY ON SOMETHING LIKE THIS. BUY SOMETHING NICE INSTEAD LIKE FERRARI 458. THEY ARE REALLY GOOD CARS, SERIOUSLY REALLY WORTH IT UNLIKE THIS $#*!. Flash is a repulsive, ugly, stupid, fat, you cant do anything its not even good for people serious about animation or amateurs. Stay away from this product and spend the 800 dollars on something else like balloon animals or grape soda. Anything is worth it more than this crap. Scream and run and don't buy it, its just a terrible idea, trust me. IT IS SOOOOOOOOOOOOOOOOOOOOOOOO BAD. The tools aren't even good, nothing is good, don't buy it.

Thanks for reading
Sincerely, angry customer of flash that got ripped off and advises no one to buy this its soo crap omg seriously its just terrible. IT SUCKS. I HATE IT SOOOOOOO MUCH.

The adobe downloader always popping up on my computer pisses me off