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Georg C.

Contributor Level

Total Points
82

1 Review by Georg

  • Adobe Systems

7/9/19

I am using adobe indesign to format a book, and as a novice indesign user, I have had to reach out to adobe for support at least three times. EVERY TIME has been a COMPLETE and TOTAL nightmare. Super long wait times, only customer service from India, which would be fine IF THEY UNDERSTOOD ANYTHING I was saying. Seriously had to re-explain myself about a thousand times, and one rep only sent me a link to a support page which I had READ and did not answer my question, and then proceeded to answer an entirely unrelated question. Once I shared my screen with a rep who refused to listen to what I was saying and completely destroyed my document, doing all kinds of crazy things that were completely unrelated to my issue and got angry when I used my mouse to message him and ask him to stop, trying to re-explain my issue AGAIN. I feel like I am the most patient person in the world, but my experiences with Adobe have been laughably horrendous. I would understand if it were a cheap product, but considering I am paying A LOT of money for this program, you would think they would use that money to pay a little more for a native English speaker. Technology is way too complicated without having to worry about being lost in translation... oh and I scheduled two phone calls, one which came the NEXT DAY and another that came before the scheduled time. Both left messages with such thick accents that neither I nor my husband could understand them (and both of us speak multiple languages and have a lot of experience understanding non-native English speakers). TERRIBLE experience.

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