Elena N.

Through my university and using my school email, we get free access to all the adobe products. For some reason, with my school account I had created another personal account with my school email that was then charging me for all my adobe plans. After two months of being charged I then realized money was being taken from my account, and started panicking seeing all the subscriptions I was signed up for. I then went in to cancel all these annual subscriptions, but it was a $100 cancellation for each one and I just couldn't afford that. I called the company through the customer service phone number, and a very helpful lady was very understanding with my whole situation. Right then and there she cancelled my subscriptions for me free of charge since I had my free account and should not have been paying, and said I will be getting a refund for all previous charges withing 3-5 days! So very grateful that everything got sorted out and that I didn't have to pay hundreds of dollars!