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Marti S.

2 Level 2 Contributor
  • 8 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Clothing & Fashion, Food & Drink

Member since March 2019

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8 Reviews by Marti

Do you have any idea how difficult it is to change a first impression?

Let me tell you (OK, I won't) about how *much* I disliked my initial experience with Vitex and our new smart home - all because of one of our first salesmen.

That said, ROBERT (as well as some other techs over the past year or so) significantly changed that first impression. Robert was the first tech, however, to go WELL ABOVE AND BEYOND when he added power and a lanai camera for us last week, as well as updated our ACE Module. Robert knew just when to ask another tech (Tim) for assistance (when crawling around in our rafters) rather than leaving us in the lurch. Robert was friendly yet efficient. No wasted words, but willing to listen and he was responsive. Robert even remedied the train wreck inside our hub cabinet using only zip ties!

One of the most important things to me is getting solid response and help when I need it - and having a feeling our home security needs have been met. Every time I've called Uxari I've had great customer service on the phone. Uxari's service after the sale has been great, and I feel confident my home is secure. I've almost forgotten old what's his name...
"Not only did the jeans I purchased not fit (the "rise" was too short), but when I realized it would cost me almost 25% of the purchase price to return a pair of jeans I had purchased from Lands' End, I thought I'd find a storefront and return them there instead. To my dismay, there isn't a Lands' End near our northern Virginia home! Online I found two locations near where we would be spending the holidays - and again - image my dismay when I got there to find BOTH the Sarasota and Tampa locations are "permanently closed!"

ASK me if I'll EVER buy from Lands' End again!

I am so very disillusioned with the Schwan's Home Service in northern Virginia. Actually - with the entire Schwan's experience. Having to place an order minimally 10 days prior to delivery means I have to know just what I need to buy well before I need it. That said, their products are not "all that" to entice me to pay their premium prices for items I can easily purchase at our local grocery store as soon as I know I need them. Then there's the delivery. I admit I don't order often - but EVERY time I've placed an order with a delivery date and time window - the delivery has not been made during either that window, and once didn't even hit the day. I've asked for a call prior to delivery - no call. Shall we talk about their Rewards system? Well - IF you don't use accumulated awards (which amounts to pennies on a purchase) within a limited time - the rewards disappear. Schwan's can't even manage to e-track/maintain those! I am done-done with Schwan's.
Wow! Clean, organized by color & size, space between pots & plants. Every soil and additive, gravel, mulch imaginable. The most unique yard art (dinosaurs, dragons, lizards), as well as those more typical. Gadgets I've not seen elsewhere (the Upsy-Daisy is genius, along with various plant stands) - but note their unique inventory comes with a price across all their products. While located a tad out of the way, Mariposa Nursery is certainly worth the trip!
As always, having our car(s) serviced at Virginia Tire & Auto-One Loudoun is painless (well, except sometimes for the paying part!) - clean, smells good, comfortable (wifi, coffee, soda, water) and I can easily entertain myself either by grabbing a bite or with the nearby shopping. I love being able to schedule my service, and the timeframe I'm given is spot on - no wasted time.
Customer service at the Leesburg site was woefully lacking.

We were told for "security purposes" we could not place our order over the phone, and also that we had to come in to the store to place the order for it to be shipped (at no cost to us) to our Florida home. Since when can one not place an order over the phone?? I was able to order the lamp on-line, received the 25% discount currently being offered, and also got free shipping as the total purchase price was over $49.

We would not have bought this lamp if we had not been able to order it online.

To quote Julia Roberts in Pretty Woman, "Big mistake! Big! HUGE!" There are plenty of other Pier 1 stores in our area; the Leesburg location just lost my business forever.
DC Design's CAROLINE told us amazing tidbits about DC and its history on this hot June tour! She kept us going - stopping in the shade wherever possible and going off script to address with candor our many questions that weren't part of the actual tour. The Presidential Neighborhood tour was a splendid overview of the downtown area - and is a terrific lead in to taking additional tours for more detailed information. Info disseminated in DC Design Tours goes above and beyond the typical patois from other companies (not that other tours aren't also good). Previously took a different tour offered by DC Design Tours with SAM who was equally wonderful. I highly recommend DC Design Tours as being informative and fast-paced, full of all sorts of interesting information!
From finding our console tables during a random web search to their delivery, OakFurnitureLand was a class act - absolutely the way internet sales should work! The website was clean, clear, and easy to navigate. We had questions - and we were able to call and speak with a knowledgeable human! Our tables were shipped when we were told they would be, and at each step we were apprised of their location and updated on when to expect delivery. The tables arrived in tip-top condition and were delivered by 2 well-spoken deliverymen after they called and told us they were on their way. When I mentioned to the delivery men that they worked for a class company - both OakFurnitureLand and Ryder Last Mile trucking, they acknowledged they made many deliveries on behalf of OakFurnitureLand - seems many other purchasers agree with us on the quality of furniture.

Marti Has Earned 8 Votes

Marti S.'s review of Lands' End earned 3 Very Helpful votes

Marti S.'s review of Schwan's earned a Very Helpful vote

Marti S.'s review of Mariposa Nursery earned a Very Helpful vote

Marti S.'s review of Virginia Tire & Auto earned 2 Very Helpful votes

Marti S.'s review of DC Design Tours earned a Very Helpful vote

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N K. reviewed Lands' End

I loved shopping at Lands' End until I realized they didn't love me back. Recently, I returned...