Maria C.

Due to spectrum rising prices, I decided to switch to a different provider. I very intentionally contacted Spectum to check their cancellation policy. They ASSURED me that I would get a prorated refund for unused dates if I were to cancel at any time. So, I cancelled and switched to the new provider. Spectrum then refused to give me the prorated refund they assured me I would receive! Unbelievable. Had I known they would not refund, I would have waited until the end of the period I already paid for before cancelling. The reason I cancelled prior to the end was because I was assured of a prorated refund. They kept my money! I will NEVER again use spectrum and I have made many people aware of their unethical practices. Beware. On a side note, my new provider is excellent... MUCH cheaper... amazing service... no more rate increases! So happy I dumped Spectrum.