bexy m.

A month or so ago I started received daily (at least) adverts in the mail to switch to Spectrum Internet. I live in somewhat rural area and AT&T has long been the only option and their service is very slow and expensive so I thought I would give Spectrum a shot. Despite entering this relationship with low expectations, Spectrum nonetheless surprised me with a level of incompetence hitherto unimaginable. After five visits to the property and exactly zero progress I realized the company was telling me everything I needed I know it about how it functions and more importantly values their customer's time. No person that I ever talked to (in person, by chat or on phone) ever has any meaningful info. Instead, they admitted they didn't know anything or they read from scripts barely related to my issues. I often was transferred to other people and had to repeat the same story only to get the runaround one more time. While I am desperate for faster internet, I cancelled my attempt at trying to Spectrum internet before it even started. If you value your time, I suggest you skip Spectrum if at all possible.

Republic wireless was a great wi-fi based phone company and that I used for 8 or 9 years. Starting late last year (I think) they were bought by DISH and now my phone service doesn't reliably work, customer service cannot fix (they just tell you to do the same thing over and over but it never helps), and are so slow to respond. I did not have high hopes for RW when DISH acquired them, but I never imagined the drop off would occur so fast or precipitously

I can't believe they have kept it up this long. I switched after they killed a great website but check back now again just to giggle. They arent joking about Brutus -he not only destroyed the servers but apparently ate all personnel with coding skills. If you want an object lesson in how NOT to do things then look no further than WU.