CenturyLink

Home phone service out for 32 days due to daily heavy rains, last summer. 12 tech no-shows/reschedules while I shut down my business to stay home, 2 or 3 days per week. Then, they billed for those 32 days. When I self-adjusted that month's billing, got monthly late chgs on that. Now, a disconnect notice if I don't pay late chgs on non-service from months ago, even though I continued to pay subsequent bills. Incompetent customer service reps who don't understand my transaction records & lie about what they see. Supervisors who do not call back after saying that they will. Rep who hangs up on me when they say they are going to check on something, then do not call back after "accidental disconnect". Refusal to let me talk to upper mgmt about issue. This issue has been going on for 7 months. Internet is wonky and has gone out, several times. I tolerated my CTL business landline going out with heavy rain or snow, regularly, for years before I finally stopped that service & transferred business number to my cell with T-Mobile. I've been a customer for almost 50 yrs. I'm getting rid of my home landline/internet with them, now. CTL has rapidly gone down hill over the last 8 yrs. I hate to leave as they have been my only service since Northwestern Bell days, but I'm done.

Requested phone only service installation. So far they missed the first three installation dates, then tried to charge me for internet service, which I don't need. (Already have fiber optic)
Got them to remove the internet charges, then they failed once again to show up to install phone service, after taking another day off.
Done with them.
Going with a VOIP service instead.
Clearly the most incompetent people I've ever dealt with.

I would give these guys a negative review if it was possible, but the lowest I can offer is one star. The reason for this because I've been talking with them on a daily basis for the last four days and every day they promised me that a technician is coming out to fix my line for my Internet service that doesn't work and he'll be here sometime between eight and five and he never shows up. He doesn't call they don't update me. The guy just doesn't show up

Today when I was talking with century link (which always takes up to 90 minutes out of my day), they were telling me once again that the technician would be here tomorrow between eight and five, and at the same time that they closed the ticket out stating that the technician was there and that he fixed my line, but there is no one here, my line isn't fixed, these guys are just a bunch of liars I've never seen a group of people trying to go out of business so hard and they don't even know how to do that correctly

We lost our wifi Saturday afternoon & there is no tech or repair service available on the weekends! They are more than happy to increase you monthly service charge but they have no one on call for weekends! They sent out a message that they will work on it Monday. We have no TV or wifi for devices in the mean time. They are aware there is a problem, but won't address it. Our entire neighborhood is affected!

You know what imma just do what i said and look for another company its not worth me stressing over the late fee and having a seizure cause a billion dollar company wants my $18. Cause i made a type o on my payment that i have corrected soon as i notice

Been out of their service for over a month and they are always saying next week and solving the problem. They were sending their sales people to the houses while installing their service and now that we are dont have internet for over a month despite paying for the service they are not doing anything about it and rescheduling there visit week after week.

I am supposed to get 940+ mbps but I am getting 90 mbps. They sent technician out twice. They say their customer service is open 24/7. That's only if you want to pay your bill. They are up to their same games. As they did when they were Quest!

In the beginning of June I was having issues with my internet services. Most of the time my modem wouldn't connect. After contacting support, they told me they couldn't get a tech out for 20 days. After several days I finally got it fixed myself. Now they are trying to charge me 3 different late fees totaling $35
Worst internet service and customer service ever!
After dealing with all the online and over the phone I FINALLY got a competent representative who actually looked into the issues and fixed them, including removing my late charges.

They lie and say the order is complete then someone else says it wasn't submitted. Techs don't show up because order is never actually submitted. Passed from person to person and they all say something to placate you. TERRIBLE. Be like A Flock of Seagulls and RUN SO FAR AWAY. Never got to try their service because they were too inept to even hook it up. Passed between 17 chat people with names like Samir. CRAP

Due to life events, I have had to move a loved one twice this year. Each time I had to contact this company multiple times to make sure they actually did what they said they would. Multiple times when I was calling to follow up on their mistakes I was disconnected because something wasn't working on their end. In the end two week wait for phone service the first move then a THREE MONTH wait the second time. Do any other option you can then this company.

I had internet service with Centurylink for almost 20-years. I paid for 7MB, but hardly ever received more than 3mb-5mb, and half the time it was <1Mb. Yeah, super slow.

When Starlink came to my area in 2023 I took the opportunity to get rid of Centurylink for this 20-years of bad service. I cancelled my account end of April per Centurylink online instructions, and they still screwed it up and continued to bill me after my cancellation.

If you have ANY option other than Centurylink for internet service go to that first or you'll be sorry. Centurylink is a terrible company and I predict will be bankrupt soon.

I've been a customer for 3 years paying premium price for bottom of barrel service and speed. Well when my internet went out and they showing no problem on their end. I was told it would 8 days before a tech could come out. Apparently the internet speed isn't the only slow thing about this company. If you have other internet or phone options, beware Century Link will burn you. Go with another Company.

I have been both a seller and a buyer on this site. Absolutely horrid customer service in every way possible. I once received an item that was so horribly damaged (not disclosed by the seller, right down to split seams) and Poshmark sided with the seller. I requested a return and was denied. I disagreed with their decision and was denied again despite sending photos of the condition of the item. When I had my charge card company cancel the charge Poshmark actually threatened me by stating if I ever did that again my account would be affected, so I promptly removed my 60+ listings and I am happily selling elsewhere.

Internet down off for almost 2 full days each time note fixed by 8 pm next day same story next day then week end and wait till Monday by 8 pm attempt to call and all we got was phone message that gave me nothing could never get a person on the line to help bad customer service not even close to being a little ok just bad -bad-bad

Within the last year they've had an outage 50% of the time and it takes 2-3 days for it to be fixed. We live in a semi-rural area so we don't have a lot of choices. If you can at all help it, go with another internet/phone provider as I wouldn't recommend them!

Phone support was a joke. The support people who barely spoke English seemed to read from scripts instead of listen to the problem. Conversations were cut off suddenly without recalls. The problem with my internet was never resolved but support people guaranteed that it would resume in two hours or 24 hours and they hung up. One week later I'm without internet and will now be charge for someone to come to my location to troubleshoot. I am older but highly educated and can recognize when I'm being lied to. I'll contact the Area office on Aging and see if this qualifies for elder abuse.

I decided to make a change to CenturyLink and the day came for them to install my service. First off I was given a time frame of 8-12 of when I should expect the tech. Then I get a text saying hes late. Now it's 12 - 5. Not a big deal. Well its 4:20 and I still havent heard from anyone! When I try to call, I sat on hold for ever, about 45 minutes and got nothing. If Im having this hard of a time trying to become a customer I cannot even imagine what they do to their current customers. Absolute bull$#*!! Stay away from this cheap $#*! company!