Spectrum

Every few months my bill gets increased and every time I call to see if I can get a discount since the price is outrageous. The company is willing to provide internet for a lower cost for new clients but not loyal clients who have been paying for years. Extremely disappointed in this company. The internet is not even that great. Save your money and go through a different company.

Worst customer service I have EVER experienced. After spending 30 minutes on the phone yesterday...I finally hung up. Went to the local office to get my concerns addressed...was completely dismissed by a young man who should not be a customer service person. Finally got my bill today {March 5th} for a bill that is due March 11th. Obviously the checks I've written to Spectrum {Time-Warner} for the past 30 years or so mean nothing.I cannot hardly wait to find anyone else who wants my check.

Started paying four years ago at $50. They've been increasing their Internet prices. I now pay $100 for that same service with no upgrades or new hardware. They take advantage of existing customers. My opinion of them is as bad as NYSEG with this obvious robbery. Lack of competition gives them a wallet stiffy, and we are the ones getting violated.

Internet goes out all the time yet I'm still paying full price for half my service. It's bs. $#*! spectrum. Worse decision we ever made on services!🤬

I was having some services,and I have very limited time that I can sit on the phone and work things out,but I was really impressed with customer service rep Denver! Ran all the tests and determined needed upgraded equipment and has it on the way by tomorrow! She was very sweet and helpful! All csr could take a lesson from Denver!

Actually the worst internet provider and service I've ever had in my entire life, and I've switched in between like 5 within the past 4 years. Switches off every 2-3 minutes on my cellular device for no reason and I have to turn the wifi on and off for it to work again. I supposedly have 1000 mbps but that is a blatant lie I'd be surprised if I was even getting 400 this sh*t is slow asf. Not to mention that they always have outage issues as soon as there's a tiny gust of wind. Completely ridiculous horrible company please please please never provide them with any business or help let them and their atrocious company rot.

Horrible customer service and phone connection! Also they charge you for the whole month if you switch service. I didn't know it but I switched to t-mobile and I learned after that even though I only had spectrum mobile for a few days of the month, they charged me for the whole month! Total scam! Avoid Spectrum mobile at all cost!

I had the TV/internet bundle because it was my only option. I dropped the cable but had to pay for an extra month due to poor customer service and being given the run around when calling Spectrum. The internet cuts out often. As someone who works from home and has video calls all day, I often have to use my phone as a hot spot because the call will freeze. The service is incredibly expensive, but it is my only option for now. I cannot wait until the local company moves into my area so U can drop them all together!

Sounds like the company has issues and your customers are unreasonable to the company. Daring your customers to be unreasonable and that is the customer you want is drawing attention to service problems.

We have had services issues even after technicians spending 3 hours at our house trying to figure out why we have sound with no picture and vice versa, spooling screens and voices that do not match up with the person speaking.

Having been a customer for 37 years now, I am treated so rudely and my fees steadily increase. Bills are always paid on time, have been a loyal customer and they SCAM me at every opportunity. It is outrageous that a company is allowed to operate as Spectrum does. The bill has increased by $36 in the past two months for zero reason except that they think they can get away with it. Calling the company takes hours of time and going to the store in Newtown is an exercise in incompetence. Save yourself the rip off, manipulation, scam techniques and non-stop aggravation by avoiding Spectrum!

@Spectrum
Literally the worst most unreliable internet.
How many times can you ask me if you can send a technician out? How many times can you swap out my router or blame it on my new equipment? These are the outages confirmed via text message with your staff shown below.
March 13th, March 12th, March 11th, Feb 26th, Feb 22nd, Feb 21st, Oct 27th, July 28th, May 9th. Oh wait half the day and we will send the 14th tech over their to tell you your lines are all working along with your equipment.

I pay extra to be able to save to cloud extra storage. ALL basketball games (about 2 a week)I scheduled that I wanted to watch in the last 2 months stop at and cannot resume at about half time. When I called to find out what l was doing wrong l was told it was their fault and they were working on fixing it. Period. End of discussion. When l said l'd expect a refund on the extra storage, l was told they wouldn't and when l made a stink the best they would do is $10. What a bunch of crooks!
I am actually surprised they can get away with the thievery. Doesn't the government protect us from such blatant and agressive rip offs?

7 year customer!
Spectrum will not honor Financed phone payment if you fall 2 months behind on your normal service bill; Money in hand to catch up on past due amount and they wanted $1300 to restore service (Past due bill was $176; rest was financed phone) I will also be cancelling my internet service with them as well!

Acts like these are Forcing an average American into *******@*******@*******@*******@*******@Apple@FTC

I'm being charged monthly for an item they say I received, but I don't have any Spectrum equipment in my household. They say it's Spectrum mobile, I have Verizon as my carrier. So here they are taking money out of my checking account for something I don't have. So I am not disconnecting my TV service, I don't want nothing to do with Rip off of a company.

I sold my buisness and transferred a portion of my services to the new owner. I've call the customer service number at least 5 times and have received different information each time. They will not remove my credit card from the file and I continued to be billed even though I have requested to cancel the service (mobile). I do not recomment this company. I also do not recommnd putting a card on file for billing because they will not remove it.

I ordered the iphone 15 in exchange for my iPhone 12! They told me how much they would give me for my phone, what my bill would be until i sent them the iPhone 12 then my bill would be adjusted! After waiting two weeks for them to email me the return label I called to inquire about it and they said I didn't do an exchange and there is nothing they can do about it!

$95/month for 300 mbps is ridiculous! I'm switching to Allo where I get 500 for $20 less. When I went to cancel, they constantly kept trying to give me a "deal" after I told them several times all I wanted to do was cancel. That was extremely annoying.

Really great connections and speeds. However after you start with the Introductory Price expect a 5 dollar increase every few months until maxed out on their plan. If you have one of their routers, after they max you out with their service plan, you will get a gradual increase for the router service as well. They will argue that you have the lowest service offered when you try to negotiate a lower plan in slwhich they have to refer you to service agent to see if you qualify for service lowered for Section 8 or Disabled people. Then offer to cut off your service when expressing you discern for the rate increases without notice. You will be so bombarded with Spam Ads to add extra services or plans, that if they are mailing updates you don't know since it's always an Advertisement that you receive in the mail. It doesn't show in their App that there are going to be rate increases, it just appears on the bill. They also don't Volunteer Information and leave their customers in the dark cause we aren't asking. Some very poor customer services in most cases and half the time you do talk to someone that understands. Even if you get your own WiFi Box they make it difficult to even cancel the service plan for their WiFi Router even to keep charging customers after they turned in the Equipment. Their place is Price Gouging Customers and don't think that the customers communicate about the way this company gains it's extra money against customer knowledge and consent, or even consulting with their customers.

Service is okay. VERY expensive. I called concerning a "special Offer:" they supposedly had that would cut my bill "in half". I called and was immediately put through to an India call center. Yak, yak, yak. "We will charge only $46.00 per month." To do this we must have you pay ten months up front." When I was approached by a rep in a Walmart, I was told there was a program for retired people over 65 years of age. All of this is an out and out lie. Don't trust a single thing they say. How do you know they lie? They open their mouths. If I had a single other good choice (already been through the only other provider in the area and they were the same bunch of liars.

The equipment was off my property Friday morning. I had my doubts that the stuff would be gone. I still get flyers and envelopes from them. After reading the Better Business Report on them I would not consider using this company.

This is the worst company in the world to deal with and as soon as I can find another one I will be dropping this company like a bad habit. They are so greedy over money till it is pathetic. They don't have any plans to help the elderly or disabled and they always got some darn hidden fees. The internet 5speed my foot you're lucky if it works for a full day.So dissatisfied with this company

I called to set up an account. And the rep set up my account. After it's done. I asked for my account number. The rep refused and said I cannot give you your account number. Because it's against our company policy. You cannot get your account number that I just set up for you. Utter idiocy. These people should not have their jobs. Unbelievable.

Longer your a great customer the more they dig their hands in your pockets and bend you over. Valued customer is what they call us. Get new customers trap them in for 1 year with ideal pricing. Wait till year 2 when there's no promotions and you can't change anything because you have a phone plan. Can't cancel internet unless you want to pay an extra 20 bucks per line. Used to be 50 bucks. Now I'm paying 120 for internet and what they call basic cable. Don't enter trap!