AVOID AT ALL COST! This company is evil. I called to cancel my Spectrum internet before the next billing period was to begin. The representative I spoke with kept trying to get me to change my mind about cancelling. I had to keep repeating to them that I just wanted to cancel my internet service. It was bordering on harassment because I just couldn't get them to accept that I was cancelling. I finally said "Listen, I've already started an account with a different server – so, it's a done deal", and I ended the call. I returned their equipment a day later and got a text from them saying thank you for returning our equipment.
A little over a month went by and then I received a bill from Spectrum for 2 months of internet service. I was very upset and called and demanded to speak with a supervisor. I spoke with a supervisor named Joy (if that was even her real name). She was very unprofessional. I told her I had better things to do with my time than to keep having to call Spectrum to cancel my service. Her response was that she had better things to do with her time as well. Nice. She told me that when I had called 2 months earlier to cancel, that the call had been disconnected before the cancellation process was completed. She said the rep would have needed to ask me an outright question about if I was cancelling and I would have had to give them a direct and outright response saying yes, I was cancelling. She said that is their policy and procedure. I told her that call had not been disconnected and that I had repeatedly told the representative over, and over again that I was cancelling my service. Joy told me she would personally take care of the matter and put in for my cancellation and she would back date it to the date that I had originally called to cancel, so that I would have a zero balance. She said I would receive an email confirmation. I finally received an email, but it showed she had put in the date that I spoke with her instead of her back dating it to the date that I had originally called to cancel, and therefore it showed I still owed them money. I was beyond angry at this point - I was furious!
The following week I put in for a day off from my work. I drove 30 minutes away to the nearest Spectrum store and talked to the manager there. He sympathized with me and even indicated that he realizes the company, and its representatives, and their policies, are inefficient, and lack customer service skills. We exchanged emails and phone numbers and he said he would see what he could do. He told me if it wasn't resolved within 2 weeks to contact him again, and he would try another route. It was not resolved 2 weeks later, so I called him again. He said he was going to try something else and if I didn't see it resolved within a day, to reach out to him again. A day later I checked my account online and my balance was FINALLY zero! I was so relieved. I could not believe what I had to go through to cancel my account and get my balance cleared. I will NEVER EVER use Spectrum again. NEVER! This experience with them made it clear that they cannot be trusted to do right by their customers, and I had been with them for more than 12 years. They have NO loyalty and NO respect for their customers. There are other options out there and better businesses that know how to treat their customers. Spectrum is NOT one of them.

Let's have an honest, low-emotional conversation about Spectrum as a company. Stated plainly, this is a service you should stay away from if you have other options in the internet game.

A few simple reasons of note to my prescription.

1. SCUMMY SALES TACTICS: Each year with Spectrum your discounted rate will discontinue without a pertinent notification, but if you do your diligence to call in and request a return to your previous, albeit already overpriced rate (compared to the local fiber network per any gigabit service), you might have a chance to get them to reduce it again. Keyword "might", as this depends on who you talk to and how far you are willing to go/how you conduct yourself. Every year I eloquently jumped through hoops and endured long wait times only to finally be sent to a retention office where they throw their paid guilt-trippers at you to convince you to stay with the company. The tactics from these employees are less than above-board and honest, as you will receive an aggressive used-car salesman approach that makes you feel uncomfortable, ignored, and disgusted with the whole experience. I have been pitched phone service when I explicitly stated that I had no use for that, told my decision was the wrong one, and any many other cheap efforts to get me to stay with the company, other than just matching the competitor's price of course. Yet, if they are still not able to convince you, they will finally renege and make a "special rate to keep you." Because you're very special, remember. Where was the rate before? Behind two hours of phone time and emotionally disgusting business tactics.

2. HIDDEN CANCELLATION POLICY: If going through that hurdle every year wasn't enough to convince you to steer clear of this place, their cancellation policy surely is. Finally, after moving on from Spectrum for having to waste my time every year just to keep a reasonable rate, I noticed that I was charged the full amount on my last monthly bill, $91.22 for 5 days of service into the next monthly period. But alas, I didn't read their fine print on my monthly bill, nor did anyone in good faith even try to notify me (and mind you, I am assertive, but quite polite on the phone with customer service; they are only but a pawn in a corporate wheel; don't take your frustration out on them). I have used many services for internet while traveling over the years, even spectrum in other locations, and never have I not been compensated for the pro-rated period of my cancellation. And mind you, it would be of no great loss to Spectrum to have a policy doing so. But good luck even finding out how to cancel and then surviving the process and then hopefully reading my review and realizing before making the mistake, that this company is going to extort that last dollar out of you if they can. But sadly I should have expected nothing less from a dying cable market company pitching only-ostensibly important material objects like cellphones and devices.

And now to reiterate my final suggestion.

CHOOSE SOMEONE ELSE: Where do you look from here? Just about anywhere. And if you live in the Portland, Maine area, I would go directly to FidiumFiber, which is gaining availability in much of the region and provides superior internet speeds at a lower price as well as straightforward business practices. Not only was I installed the next day, but the price is less than a gigabit at Spectrum, the customer service was local and straightforward, and the internet actually works at what you pay for (I'm currently receiving 1.1GB download and upload speeds consistently with all my same devices versus Spectrums fluctuating, but never exceeding, 750mbs download and 40mbs upload that they are legally allowed to call a gig --- yes, you heard that right, 1.1GB upload versus 40mbs download).

And don't even get me started on the Spectrum outages!

I hope this review finds you well and helps inform your internet choice, if you are so fortunate to have one.

I had been a loyal customer of spectrum for years and then I had to move. I called spectrum and told them I moved November 2023, then I asked if there was anyway i could keep my account because I liked them so much, but I would not move to my new address until sometime the following year 2024 and I did not know when. The representative I spoke to said 'sure you can go on seasonal hold for 4 something a month'. I agreed to do it. She neglected to tell me that I would have to pay for the month of november - regular bill of over $70 - even though I was not and had not used the service before the seasonal hold kicked in. Ok so thats not even the worse part. I got calls from spectrum about my bill and I was informed that my about the neglect and i paid willingly. I explained AGAIN that I had moved from the address and was on seasonal hold. They told me it was fine and I would only have to pay $4 something from then on. THEN January 2024 I start getting multiple calls from spectrum again. The representatives said I had to close my account because someone was moving into my old place. I said 'but I am paying seasonal hold, and I told spectrum I moved in November'. They said it did not matter and I HAD TO CLOSE MY ACCOUNT. THEN they told me in order to do so they would put me on hold to speak to multiple representatives on phone - billing, accounting etc - to close my account. But I said ' you called me. Find a solution and then call me back. I cant be staying on the phone talking to multiple people for hours because a mistake spectrum did'. THEN THATS when the HARASSEMENT started. I got multiple calls a day for 3 days straight with different representatives telling to call spectrum to close my account. Finally I told one representative that spectrum needs to pay me back the months I had on hold first if they sold me on the idea i could keep my account when I specifically told them I moved and would not know when or where yet. Then not only were they all extremely rude and unsympathetic to my situation, even laughed at the fact I said I needed to write a review and warn people, but blamed the last representative for neglecting to telling me that seasonal hold is not for people who have moved out AND they have no record of me EVER saying I moved! What!?!?!? I thought this was recorded lines? So i ended up being on the phone January 13th for over an hour trying to close my account because no one would help. Spoke to 5 representative and the last said YOU CANT CLOSE YOUR ACCOUNT because your on seasonal hold. What is going on? Eventually someone was able to call their manager and tell them to close my account. Nightmare over... or was it?

YOU WONT BELIEVE WHAT HAPPENED NEXT. I continued to get - THAT SAME DAY I was told my account was closed by a MANAGER - MULTIPLE to calls from spectrum representatives saying to close my account. For the record thats today. Literally just got another call while writing this. Now i dont know what to do. I just keep getting harassed by spectrum representatives and probably will continue getting charged by them. What a scam! And what a freaken nightmare! Beware

I do not believe I have ever encountered reviews of a company or service rated a one and so negatively. However, I do believe that is the proper overall rating for this company. I have not had any service provided by spectrum except for internet for many years. The only reason I have spectrum internet is that they are the only cable internet service available in my area.
My recent experience was for cell phone service and they were the same old corupt company I encountered many years back. Their agents will lie and deceive you on a level which I have never experienced. Their agents will lie and deceive you in every way possible way in order to get your money. I recently tried their cell phone service along with an iPhone se. The cell phone was much to small and not compatible with my hands and they agreed to accept return of the phone. I returned the phone and cancelled my cell service with spectrum. They were supposed to provide me a complete refund of my monies. They did not! They attempted to charge my credit card $235 as they stated that they could not resell the phone. They stated that the phone had a smear on the screen which it did not. After discussions with several agents and the last person I spoke with was Dale to which he promised that he would have a higher-level manager return my call within 48 hours who would be Supervisor Rodney or Troy and would call within 48 hours. That was December 22nd and I am still awaiting that call. All of the spectrum/charter employees will lie and attempt to deceive you with the intent of tiring you and stalling until you simply go away. I have contacted my credit card company and they are not allowing charter to charge this scam to my card. I have had numerous problems with the spectrum/charter tv service which is a reminder of my past bad experiences with that deceptive company. Please be advised that spectrum/charter has a sordid past of scamming people back to March 28 2009. The company went public and all of a sudden, the stock began a death spiral which I believe was a planned part of their deceptive business goal. The stock went to zero and the investors lost billions of dollars. I was one of those investors which lost approximately $35,000. They again went public for the second time with the stolen monies. The bottom line is that spectrum/charter stole the investors' money. I talked with the Security and exchange commission (SEC) and they informed me that unfortunately what spectrum/charter did was shameful but legal. I am advising everyone that spectrum/charter is a corrupt and dishonest company which should be avoided at all costs.

We switched to Spectrum for the savings. NOT WORTH IT! Cable freezes up all the time. TOTAL WASTE!

I WAS a loyal customer. After 7 years of using Spectrum Internet I decided to look at other providers in my area. I was able to upgrade my quality of service and speed from Spectrum Cable Internet Service (300Mbs) to AT&T Fiber (1GB) for about the same price. I contacted Spectrum by phone to disconnect Spectrum's internet service ONE DAY after getting my new AT&T service. I waited to disconnect Spectrum to insure continuity of internet services. I have a modest amount of devices in my home that require continuous internet service (5 PCs, 2 TVs, 1 VOIP, 2 Cellular Phones, and 25 Smart Devices).

The first Customer Service Representative (CSR) advised me my service was canceled that day and that I would receive and email confirmation. I never received confirmation by the next day.

I contacted Spectrum again by phone. The second CSR said the service was scheduled for cancellation in 3 days. I told him it should have been canceled on the day of my initial call. He said he could change it to that day at midnight (one extra day). When I did not receive an email confirming cancellation after 4 MORE days I decided to go to a Spectrum office and meet with a CSR in person.

The third CSR advised me that the service was canceled but there was no way they could provide a printed notice of cancellation at the store. They could only show it to me on their screen. Then I asked if my bill would be pro-rated. I was advised I would be charged the entire monthly amount for only 9 days of service. I asked to speak with a manager.

The manager told me that this is Spectrum's Corporate Policy on billing and no pro-ration of services are adjusted after disconnecting from their service. You are therefore required to pay the entire amount for service even if you cancel before to the entire billing cycle is complete.

I asked the manager for a business card so I could contact Spectrum Corporate directly and be sure to get him on the record regarding our conversation. He went to the back office and returned with a generic appointment card and his "handwritten first name – Store Manager". I asked why no last name and he said he could not provide it. He offered his last name initial but I saw no reason to bother. I know the store location and the manager's first name. It would make no difference to Spectrum's Corporate Offices.

Before leaving the store I told the manager that during my conversations with the first two CSRs, they both wanted me to consider staying with Spectrum instead of switching to AT&T.

If this billing policy is the way Spectrum wants to convince me to return to their company in the future, they have a very poor way of showing it by basically charging me the additional 70% of my monthly bill after cancellation without providing any services.

I looked for a corporate contact on Spectrum's website to provide them a review of my experience. I wanted to make them aware of how this policy is perceived by a loyal customer. No contact information was available on their site. If this contact information was provided I believe their email inbox would be overflowing with similar experiences. So my only recourse is to review it here and on other websites. I know contacting my State PUC will have little recourse because Spectrum's policies were accepted by them a long time ago.

BEWARE of this company and their unethical business practices of not pro-rating your monthly bill if you decide to terminate your service earlier than the complete billing cycle. If I had been aware of this practice / policy I would have canceled my service on the last day of the billing cycle and started my new service on that date too. Their billing policy is probably buried somewhere in the mice type of their terms and conditions that I clicked on and agreed to 7 years ago. BEWARE.

BTW, my AT&T Fiber Internet Service is working GREAT. Faster speeds, better quality, and a very positive installation experience. You may want to consider their internet services if AT&T has installed fiber in your neighborhood.

You have done away with espn and Disney, looking for other providers that are better than Spectrun!

I'm 3 months with Spectrum and my experience is completely awful:-(
Positive: You get the equipment very fast, and it is easy to set up the service.
Negative:
1) It's extremely difficult to make any changes in your package. Initially I subscribed to Internet + TV. In a few days I decided to unsubscribe from TV and asked in Spectrum chat to exclude it and review the statement. It took me almost one week and I had to discuss it with many managers in their support. Every time I got confirmation that everything had been done, but I didn't see any changes in the app. When calling them back it appeared that for some reason somebody in Spectrum didn't do smth in their system and I had to discuss it once again.
2) When you move you pay twice! I was moving to a new apartment in the middle of billing period and called Spectrum 2 weeks in advance to transfer my service. On the day of my move there was no service available in the new apartment though I had been assured that everything should be ok – again their manager hadn't completed the necessary steps in their system Also in mobile app I saw 2 statements for the same service period for 2 different apartments (previous and new one) with same sum to be paid. I requested their support to prorate it, but the answer was that they can't do that, and I must pay for full billing period for 2 apartments. Also, I asked to send me by mail confirmation of service transfer from one apartment to another one – their support answered they can't do that, though I continue to receive mails with their offers every day Additionally they charged me once again 25$ one-time service activation fee for a new apartment – for me the way they treat, and charge customers is ridiculous!
3) I see different statements in mobile app and personal account on their site.
4) Wifi internet connection is getting worse after subscription: I have 1GB plan with max 3 devices working simultaneously. For the 1st month wifi was pretty good with high speed and no connection issues, but as of the 2d month is started to turn off for all the devices at the same time every 2-3 days and their support was always saying that they didn't see any issues and recommended just to reload the router.
I think that Spectrum objective is to subscribe you to their services and then charge you as maximum as possible with lack of support.

I've one business with Charter now Soectrum for years. I have even had the pleasure through one of the companies we own to co sponsor and have worked with many charity organizations s and great causes throughout the years. Make no mistake I was not able to contribute what they did but none the less played an active role in some of the good things they have done. We have used them for years in both businesses and upon recently moving g back into the area, I went to them to get the our new homes, internet, cable,etc. When I stopped by one of their local stores in Mapplewood MO after speaking to their manager and picking up the install kits, I worked all night to get everything up and running and every single poxe of equipment I got from them did not work. So I made an appointment to have a tech come out. That same night I accidentally stepped on my cell and thought I will go ahead and switch our personal stuff over. So we go in and waited 30 minutes to be waited on. Finally we get waited on. Three of the phones, they had displayed they didn't have. So the one they did have we were told it was not actually supposed to be displayed yet. So the staff member comes back and days can you give us five to ten minutesI will get thus phone checked in. We said sure. We sat there for 43 minutes and this staff member never once came in and said it taking longer than I thought nor did any of the other staff say a word to us. In that time we sat there and watched the interactions their staff had with other customers. They were rude showed no sense of urgency, and condescending. There was one person working with a customer for hours and the store staff member had conversations with at least ten different customer service reps and still had no resolution. Then another employee came in after being there for five minutes she was in the back, the other employee got up and walked off not saying
A thing to the customer to tell the woman her Dad brought her lunch. We literally spent another 43 minutes waiting for the staff member who said she just needs five to ten minutes and we never saw her again. We finally just left. So I. Call customer service, canceled my personal account and one Tuesday will canceling our Business account in our restaurant that we have had for years and it wasn't cheap. The customer service person said you are canceling everything because of one person. I said no I literally sat there and watched everything that was going on not only for myself but every customer. I said you I sat here for a total of one hour and ten minutes and watch you give me all the reasons in my world to discontinue our affiliation personal and business

** Attention to anyone with Spectrum **

Do your self a favor, if you have the ability to change internet/cable/phone provider, I would highly suggest it. Spectrum is the poster child for useless customer service and greed. They will not fix a problem that THEY created and will blame you (the customer) for it.

I woke up this morning to find that our internet/cable was cut off. I want to make this very clear that we (the household) did nothing wrong. This is 200% on Spectrum and they refuse to fix the problem THEY CREATED. As we divided the bill between people in the house, we tend to send multiple payments in the same envelope. Normally that is not a problem, but clearly whoever got the mail at spectrum couldn't have had an education higher than elementary level. They convienently couldn't count to 2 and managed to lose the 2nd check (Which was the larger amount of the bill). We then get a bill saying that we still owe from the previous bill. After laying into Spectrum their response was "Can you just send us another check". We continued to lay into them becuase if was going to cost us $40 more dollars to stop payment on a check and re-issue a new one. Spectrums response was "well, we can create that amount on the next bill". This got us just livid at this point but we ended up sending a new check. A couple days later we get a call from Spectrum stating that our service was going to be cut off. Our blood pressure at this point is off the charts. We explained to them what happened and they admitted that they got the first check (smaller amount) but didn't see anything in regards to the other one. And we had to explain to them that it was just send a day or two ago. There response was "well we can't do anything until we have received the check". I then said to them "You created the problem, so fix it." Which brings me to my morning today. I reached out and this time I had had enough of them $#*!ing us around. For the purpose of this post, I will clean up the language and shorten it up.

At this point I was talking to someone from billing. While I still would have laid into a front line customer support agent, I would have felt a little bad but not too bad because they choose to work for this thief of a company. But I digress...

I explain to the lady once again that they screwed up and now because of their screw up, I can't work. I yelled and used very harsh language to tell her to fix the problem and her response once again was "We can't do anything until we have received payment". "YOU RECEIVED PAYMENT BACK IN JANUARY. YOU LOST/MISPLACED THE 2ND CHECK, SO DON'T START BLAMING US FOR YOUR SCREW UP. AND BECAUSE OF YOUR INCOMPETENCE AND LACK OF BEING ABLE TO COUNT TO 2, I AM LOSSING OUT ON FULL DAYS WORTH OF WORK. SO FIX YOUR THIS NOW AND RESTORE OUR SERVICE. AND NOT ONLY HAVE YOU COSTED US ATTITIONAL MONEY JUST TO HAVE TO STOP PAYMENT ON CHECK THAT YOU GUYS "CONVEINENTLY" MISTPLACED, NOW YOU ARE CHARGING US A LATE FEE?"

She responses with "Sorry but we can't do that until we have received a payment".

After this experience, they are finally showing their true colors. They could careless about their customers and are only worries about their money and the bottom line. They refuse to take ownership of their screw ups and start blaming the customers. If they had just acknowledged that there was a mistake and offered to look into it before being a complete jack-holes about it, this situation would not have been so bad. But like most corporations, they care less about their customer and only about the greed.

If you have access to any other option for internet/cable/phone, I highly recommend switching to them. You will probably get a company that is a little more accepting of issues like this.

++If I could have given them Zero starts I would have