Cox Communications

For fiber Internet, cox is the most expensive and you will NEVER get the advertised speeds. You will never feel good about your purchase/service with cox. If you have any other options for fiber go with anything other than Cox. Quantum Fiber is half the price of cox. If housing interest rates weren't so high I would move to an area that had any other options for fiber. I loathe paying cox every month. Horrible, horrible, horrible...you will never feel good about the money you spend with cox, but you will feel completely taken advantage of. Choose any other company if you can, but they do everything in their power to block other companies.

Tried to order some service from these crooks yesterday. Signed up for the 55 dollar a month plan. So I go online to look at my bill and its 140. Plus another 50 for a modem they sent that i did not ask for nor need. Looking further at the bill, it included all kinds of things I did not ask for or authorize. Will be filing a complaint to the FCC.

We only have cox internet and pay nearly $100.00 a month and stream our tv. The Internet just locks up and stops several times within a show. This happens daily. I believe that cox throttles the speed up and down. We don't have the fastest speed but according to other reviews, those that do have it experience the exact same thing. I'm looking for a comparable internet service and will try others if available. Soooooo disappointed with this internet service. I would not recommend it. Get something else if it's available.

I sign up for a $40 dollar a month internet plan and end up getting charged $65 dollars a month. When I call on multiple occasions to figure out why, they create some bogus story about how there are additional charges and "i'm actually getting a discount" when in reality, they are just deceiving customers and tacking on fees and modem charges that are complete BS. If it was more financially advantageous to get a lawyer rather than pay the extra 25 bucks, I would. I may still do it because I really enjoy spite and a law suit would be pretty magical for me. I really hope every COX building ends up being engulfed in flames and all of their rude and irritating customer service employees that I spoke with end up in Europe during the bubonic plague. $#*! you guys.

So they are trying to scam me into paying $20 month extra to upgrade my modem and how interesting they shut my current modem off two days before my contract expires so they can wheedle me into an upgrade. So I'm snowed in, no internet service. Nothing. This company is one big scam.

Constant internet failures, tv fails all the time. It was better 20+ years ago. I wouldn't recommend this "service" to anyone. I should paint a red zone in front of my house for Cox to park in they're here so often. Wouldn't get out of the electric chair to use these morons again. I quit!

Beware! Please do not subscribe to cox mobile gig. The customer service is really bad and you will get charged even if you did not activate and use the device. On top it the store is very mean and are not helpful especially the one in Promonad in scottsdale. They are rude and will not help you with anything. Online support just hangs up on you if they do not want to help you or cannot help you. They do not have the guts to tell you that they cannot help you.

Here is yet another issue with paying my bill less than a year after the last big issue. I called in to talk about my bill as it continues to grow without notice, at least none I'm aware of. So I was sent to the retention loyalty group and spoke to Lucy. She offered me a promotional rate which gave me a healthy discount and retained my current services. She told me how much to pay which I did and all was good until the next bill. The following bill had a past due amount of the discount. I called the normal representative and he could find no record of my account with Lucy. He switched me to retention. They found it and after a long talk and being told there was no supervisor on duty that she would credit the disputed amount but would have to send me to collections for it to happen. Fine, but now collections tells me they can't do that and transfers me to the regular operator who says its impossible to credit there and sends me back to retention where now that person says I was too late when I called in to have this deal done even though Lucy made the deal binding by reading me terms and conditions and my rights. So Cox makes a binding mistake and instead of honoring the mistake if in fact it was a mistake, retro charges me. Mind you over an hour later and circling through their incompetent employees and promises. No responsibility on their part just pay up. I did pay for service reasons but am open to another company after 20 years because the company has grown too big to care about their customers! To be fair after my complaints to the BBB on the original issue last year a rep called me and solved the problem and that was great but why did my issue have to go nationwide before Cox gave a hoot?

Misleading and rude customers service!
They even said,you keep calling them!ofcourse because you are a customer service for God sake and customers have issues that's why they keep calling!dumb $#*!!

Moved from one apartment to another, both had Cox. The first customer service rep wanted me to make another account. The next said that was a bad idea. This happened every step of the way with every little thing. It's hard to imagine building a customer service team as incompetent as the one I encountered even if you tried. I will be specifically asking apartments if they have Cox internet going forward so I can avoid living there.

I tried to save money by switching from Cox. As my Dad used to say you get what you pay for. Competitor rates may work for you for home entertainment. If you work from home as I do and depend on internet for income, I would recommend spending the 100 dollars more a month.Their Customer service is always trying to sell you and raise the Bill. But the Quality of their Service Rep doesn't suck. You don't have to spend hours on the phone and get transferred around with tech support. One Call and you are Good.To sum up, Cox isn't Cheap. They are well managed and maintenance.

When have been using Cox internet for year and years. But we have had it at this point. Everytime you call for an issue, you get a technical rep in another country, making very complicated.
They installers are useless and do whatever they want. Asked install camera in a certain place and they just say they can't.

The worst of all cable companies! Game players and dishonest! Time to cut the cord!
Was on the phone for 1 1/2 withe customer service.

Cox has the absolute worst internet service. It's very slow and spotty. I did have the free 30 day trial because I moved into my new apartment waiting to get my new wifi that I have with Verizon set up. I almost thought about switching my service out of convenience to cox but the service was at the lowest speed and barely worked. It worked for my streaming services but as far as me using my phone on wifi it was horrible. I have the lowest speed with Verizon and I only pay $55 a month is it's amazing. Granted I was paying $50 for cox lowest speed but I'd rather spend an extra $5 dollars for reliable internet.

The amazing music being sent to us on your Contour channel 954 is outstanding of late. For many months it was not good at all. In our home, we turn to that music channel every day beginning at 6:00 AM until 7:00 PM. Unfortunately for television broadcasting, we do not watch anything else on TV and have not for over ten years. My wife records some movies to watch. I record some sports to watch. That's it. We live in San Clemente, California.

I though I could call Cox on lunch hour. Hung up on twice. 3 times individual couldn't speak English (Outsourced India Staffing). Transferred to wrong department 3 calls in. Last call. Number 9 They were finally able to remove the unauthorized charges on my account. I wish I had other options for internet in the Las Vegas Area that is decent. Work from home and rely on affordable internet. That is all for now.

Donald jones at the cox store provided excellent customer! Was a great pleasure to be serviced by him.

Cox Communication Customer Service Representatives typically appear to have not received adequate training. Additionally, it has been my experience most representatives lack basic knowledge of service provided and will quickly become frustrated and rude...even lie to get off the phone without resolution.

Started cable and internet with Cox, by month TWO my bill went up by 50.00. Was quoted one price guaranteed for the first year. That lasted a month. They do a bait and switch with their customers. I'm in Nevada. Cox Cable should be renamed Con Cable. Was guaranteed my monthly price by a guy named Andrew. Spoke to a manager named Steven who said, "yes Andrew lied and I will report him" what good does that do me? Ripoff.

Never works. Equiptment sux. Cost to much since its unusable more than half the time of normal waking hours.

I was having intermittent connection problems with internet almost since day one. I kept calling and live chatting. They rebooted the modem and advised that i do the same periodically. This is what i pay a monthly bill for? To reboot my own modem? Finally a technician came out. Showed up on time and all. Took one look at my modem and replaced it with a different model. Said cox has had a lot of trouble with the type of modem i had. So this couldn't have been done months and many phone calls ago? No reduction in the bill. Just sloppy service.

I am US citizen and veteran of the Army First Gulf War I have to say
Cox did increase price for basing internet for 140% and add $50.00 extortion fee since I did blocked my credit credit card expecting double charges.
1 Cox does deception and extortion from long time clients
2. Bad communication with Cox agents from Manila Filipines and Arizona office
3. As January 2023 my price went up by 140% this is extortion and deception
4. I did ask yesterday 2/22/23 to close account and make balance 0 or we will star Class Action Law case with US Alexandria Virginia federal Court.
Principal
Lech Bajan

Absolute waste of money. If there are any other providers at all in your area you need to seriously consider going with them instead. Calling support does borderline nothing when their service drops. They will have you troubleshoot locally, lie to you about outages they are having, then try to charge you to send someone out to do exactly the troubleshooting steps you just did with them on the phone.