Frontier Communications

YOU CANT PAY YOUR BILL ON TOP OF THE FACT THAT THE ACTUAL SERVICE SUCKS, THE CUSTOMER SERVICE IS NON EXISTANT. I HAVE SPENT HOURS AND HOURS TRYING TO PAY MY BILL. NO SUCCESS.

Had Frontier internet installed middle of November. Cable still lays in yard and on sidewalk six weeks later. Next door neighbor had frontier installed last week. Buried cable at same time. My grass still has paint and flags and they couldn't figure mine needs buried also. I went online and complained. Was told someone would be out December 31 between 8-12. Waited until I got a phone call from installer who told me he doesn't bury cable and wasn't. Since cable was on sidewalk, promised to get rush order and call me back. No call back. Plus they send an email about every three days. These people are the worst.

Two weeks ago I tried to retrieve my voice mail. However, it said the info I entered was incorrect.
My pin to retrieve it hasn't changed in over 15 yrs. When I called customer service all I get is a voice machine that takes me around & around. For 20 mins. I can't talk to a real live person. How can I reset my pin # if I they don't had people to answer the phone.
PS sales works perfect. Worse company I have ever dealt with in my 77 yrs on this earth.

Have a Frontier Voice wireline.
Had 60 day outage.
That's SIXTY days of networking to get a Voice network repaired.
Total cluster $#*! of excuses from this carrier with zero natural disaster field technician or "Splicer" response teams.

Horrible service. My experience with them was half the time connection was down due to bad installation. They sent technicians to fix it and never resolved the issues. Paying for services not received, and the kicker is that they charge you a restocking fee for their equipment when you cancel. All they want is your money and do not care if you get service. DO NOT RECOMMEND.

Frontier is horrible! I have called in multiple times over the last 3 or 4 months. It's always answered by someone with a STRONG Indian accent who repeats the same thing over and over again without hearing my issue. And when I ask for a supervisor I never get one. Sometimes they says they are transferring me and the calls drops, or I get some VM and no one calls back or I'm left on ETERNAL hold.

Frontier is the only provider of fiber internet in my town, and I have to say the service is great when it works. Blazing fast speeds, far better than cable. However, when it doesn't work - which in my case has been off and on for a month - I have to deal with Frontier customer service, which is every bit as bad as you've heard. It took an hour and 15 minutes on the phone - not on hold, actually talking to someone - before they agreed to send a technician. Another time I talked to someone who hung up on me when I asked if they could escalate the service call. This morning, service went out to all the Frontier customers in my neighborhood, and it took 30 minutes on the phone to get them to admit there was an area outage. It's only worth it if you're confident you will never need to call these people for anything. Otherwise, avoid Frontier.

Monthly bill raised 32% in a month - no explanation. Am on auto pay, internet only plan. The service has been good but the customer service chat bot is a joke. You want to charge more, I want to be informed.

Am looking back at Xfinity now that they offer internet only plans. Unfortunately they get you with their $20 a monthly routers and yearly plans.

Was a Frontier Communications internet customer for years, always paid our bills on time, etc. Performance of the internet service was so-so, at best. When we decided to buy a home that was outside their service area, we had to cancel our service. Frontier thanked us for being a long-time customer by charging us for a full month of service (we moved about 2 weeks through the billing cycle), plus a $54 "equipment re-stocking fee". If you have ANY other options for internet providers in your area, I would consider them before I would recommend Frontier.

Frontier's online chat system is horrible and the people are made to take care of multiple customers at once, the associate asked me if I was using the web to access the Frontier website. HOW ELSE DO YOU ACCESS
A WEBSITE - absolute idiots

I hate frontier they just texted me asking for me to pay my bill and it isn't due for another week. Wow that's how you treat customers with a great long standing history you should be ashamed of yourself

We got frontier fiber optic in February because it was just offered in our area. Since February we have had 3 techs out already and one scheduled for Saturday. Our service is out more then it works. At least 10 times a day it goes out but this time it's been out 2 weeks which is normal for our service. I think the customer service representative's are some of the rudest people I have ever had the privilege of speaking to. I know that our wifi should not go out daily but try to make them understand that. I'm super aggravated and this Saturday if they cannot fix the issue they can take their equipment with them

Quality of service is terrible. They increase bill on a regular basis with no justification. And change their app constantly, many times throughout the year, making it impossible to pay bill. Customer service is limited in answering questions, so you get passed around a lot and it can take a huge chunk of your day to get answers or anything resolved for that matter.

Their customer service representatives are untrained and unprofessional. Their equipment is antiquated. They supposedly shipped out a new router on 4 separate occasions, never received. Scheduled service, repair tech never showed. Now 12 days with no internet service at all. Kinda makes online schooling tough. They are the only internet provider in the area, so they really don't give a rats $#*! about their customers. They know you have no other choices.

When I moved to this location I discovered only Frontier serviced the area and after reading the reviews I was very concerned.
I can't say enough good things. I was paying about $60 for Comcast and at peak times my computer would lock up. I'm getting twice the speed and paying $34. I had a technical issue and they were here the next day. I've never lost a connection, Comcast yes. Customer service has been good. I don't have any complaints and am glad they didn't offer Comcast here or I would have gone with them and be paying about $70 now.

They bought out Verizon in our area. It's been horrific to say the least. The service stinks and is unreliable, customer service and tech support is nearly non-existent, billing dept is impossible to reach, price keeps going up. Not recommended at all. Stay away from this money trap.

I've been a Frontier customer for several years. At first the company was actually pretty good about customer service but not now. They have become one of the worst companies I've ever dealt with PERIOD! Always over an hour wait for customer service. The call back feature has never worked. If you actually get a person on the phone it will be someone at a phone bank in a foreign country...always very difficult to understand what they are saying. When they set up a service call nobody ever shows up; they leave you waiting all day and never call to say that they won't be there. I haven't had internet service for a month and now my phone service quit working. I can't get anyone on the phone for service so I'm going to do what everyone else out here is doing...cancel Frontier and go to Starlink. Frontier has truly become a bad joke!

Frontier has terrible Tech support!
If your internet goes down for some unknown reason they expect you to wait 3 to 4 days to send a tech out to fix it!
It's next to impossible to speak with someone live.
Frontier has not very good customer service or tech support!
These days when we rely so heavily on the internet for our work from home jobs, communications and TV. We cannot afford to be down for days! If your service schedule is that back logged then hire more people!