Frontier Communications

I wish I had read the reviews before diving into the horrible mess with Frontier Communications Internet Fibre, the story like everyone else goes: Called in on a Friday afternoon spoke with the Salesperson who was absolutely willing to sell me service, I requested Business Internet with a static IP Address, no problem. They came out the following Tuesday the tech James did the provisioning, I tested all looked good, 12 hours later I was experiencing errors and could not get connected to one of my clients of whom I was connected earlier that day. I called the next day and proceeded to be routed from one level one tech to another, all and all 18 different techs said I don't have a static IP on my account then proceeded to send me off the infamous auto attendant. Finally, I gave up. Called again Thursday same old story, I think they must enter in their system (Troublemaker) because all the calls from then forward they just laugh when you call and route you someone else. I finally got a trouble ticket on Thursday afternoon ticket #******* met Laural and hardy in the AM Friday morning, Tech Mike looked at the hardware and proceeded to unplug my working Cable Internet connection wire then plugging it into the LAN side of their Sagemcom router, I said what are you doing and he backed out out of the room, obviously he had no idea what he was doing, now Fred the other tech knew the router needed to be re-provisioned, took my work number said it would take about 2 hours, said I did not need to stay for that. 5 hours later I called since still nothing was working, the tech's notes said I just left the site, so they left. Not a company worth buying stock in, in fact the stock has dropped dramatically, sadly I have been promoting their service to many of my business clients, now I'm second guessing myself. If anyone reads this and has any influence, please tell them everyone goes out of business eventually with a 1.1 review rating.

Was a Frontier Communications internet customer for years, always paid our bills on time, etc. Performance of the internet service was so-so, at best. When we decided to buy a home that was outside their service area, we had to cancel our service. Frontier thanked us for being a long-time customer by charging us for a full month of service (we moved about 2 weeks through the billing cycle), plus a $54 "equipment re-stocking fee". If you have ANY other options for internet providers in your area, I would consider them before I would recommend Frontier.

I waited 1.5 hours on the telephone and 1.75 hours online (via mobile link chat) requesting support for internet services that are not working correctly. (very very slow/high latency). After spending indicated time waiting on telephone was provide with a message that I'd beconnected to a service representative, only to be placed immediately back on hold without speaking to anyone. After spending the indicated time waiting online I was disconnected from the customer Chat session with a final message indicating there was no one available to assist. I've come to expect this level of service from Frontier Communications, as they consistently fail to provided any meaningful level of support or resolution to customer reported service issues. I eagerly await other internet connectivity options, when available through other providers in this area to eliminate the terrible experiences (billing, change requests, performance and service issue resolution) I've had throughout the years and years of association with this company.

After FEMA declared Disaster Area, & Frontier wirelines in the roads,... basic phone service was out almost 60 days. "Rescheduled" set Ticket appointments many many times. Overall I've had no billing issues that their Chat Bot named Giga could not correct. Seems the only way to actual get thru to Frontier is thru Chatbot Giga. Oh Well.

Biggest scam. Lousiest service. Only robotic automated customer service (wether by telephone or on their website or by opening a order ticket) regardless which one they're each programmed to
1. Collect every possible information, from email, bank info, cell #, etc…
2. Collect a payment
3. Sell a new product
4. Never a live person
The automated gave me a SATURDAY 8:00am-5:00pm appointment, never showed up till 9:00pm with zero curtsy call/text from technician or anyone. Then on SUNDAY assumed a reschedule for MONDAY 8:00-5-00pm.How reliable is this company and how low is their customer integrity SCAMMER, for Frontier is a milking the client is their mission

I have been with Frontier my entire adult life. Phone sevice and their slow internet service in the rual area I live in. Finally another company came in a installed fiber optic(100 times as fast as frontier for $40 cheaper per mth!) so I went to cancel my service. I waited to pay my bill after I had Conexon Connect install their fiber optic. This month I used Frontier for only one week. I called into cancel service and was told they do not pro-rate the internet portion of the bill so I will have to pay about $100 for one week of service PLUS mail the router back and pay another $50 charge for a total of around $150 for my final bill in which I only used for one week! - I had heard they got sued in a class action law suit because they lied about their speeds but did not get a notification concerning the law suit so missed out on it. Frontier can not be trusted and I only wish I had not had to use them for the last 20+ years! GOODBYE FRONTIER! Thanks for NOT showing your appreciation to a very long time customer!

Extremely Disappointed with Frontier Communications

I was initially thrilled to sign up for service with Frontier Communications. However, my experience quickly turned sour and left me extremely dissatisfied.

I scheduled an appointment for a technician to install the service, and I eagerly awaited their arrival. I dedicated four hours of my day to be available for this appointment, but to my dismay, no technician showed up, and I received no courtesy call to inform me of any delays.

This lack of professionalism and disregard for customers' time is completely unacceptable. Waiting for four hours with no communication or resolution is a huge red flag for me. It's evident that Frontier Communications severely lacks in customer service, and this experience has left me deeply disappointed.

As a result, I cannot recommend Frontier Communications to anyone seeking reliable and respectful service. I urge others to explore alternative options, such as Spectrum Communications, which prioritize their customers' time and satisfaction.

In summary, my experience with Frontier Communications has been nothing short of disappointing, and I advise potential customers to seek services elsewhere.

Frontier's online chat system is horrible and the people are made to take care of multiple customers at once, the associate asked me if I was using the web to access the Frontier website. HOW ELSE DO YOU ACCESS
A WEBSITE - absolute idiots

WE had frontier internet installed. After the installation noticed the drywall ceiling in garage hanging down in 1 corner. Then the ceiling fell down. The technician was in our attic he complained of all the stuff we had in the atttic. My wife called frontier they gave us a damage reference #. The person was ABdul *******617.
He said he was coming to our house but it was 2 hours away. He never showed. 3 days later after numerous text and phone calls to ABDUL. He stated his technicians do not go into ceilings and case closed. Said he turned into frontiers insurance and other mgt people and they said no repair of ceiling not their fault, REALLY, The technician was in the ceiling his foot prints are there the stairwell was brought down. Etc. So ABDUL just bs you / does nothing and scams his way out. He said turn into our insurance for frontiers mistake. Abdul does ever scam in the book to avoid doing the correct thing. Just a terrible run company and employees.My wife has photos which ABDUL said not to send we did anyways then he said there was water damage there is none, scammer boy.

If I could give a negative rating for customer service I would. I am requesting faster internet service (will pay) A tech was out to my house two weeks ago, he told me that the hardware was upgraded outside my house but the hardware inside was not. I needed to place a upgrade service call (tech couldn't do the upgrade). I made appt for Feb 16,2024 and no one showed up. I have been on the phone 90 min and still no resolution. Rep originally told me fastest speed avail is 6.1 Mbps and I told her that is not true because my neighbors have faster. She then said 45 Mbps is available and could be upgraded remotely, Then she said a upgrade tech needs to come out to my house for upgrade. No $#*!, they were supposed to be here today Feb 16. I am still on hold as I write this. Allegedly someone now coming out March 1. They will probably charge me the higher rate beginging today even though no one can come until March1. If there was an alternative I would take it in a hot second!

I was about to fly from NY to Atlanta and the person at the gate (named Stefany, she said she's a supervisor) was rude and inconsiderate to the customers. 5 people were not able to catch the flight including the dog because of her. She is a bad employee and not helping the customers. In my case, she was charging me 92$ for my small pouch, after I paid she said ai cannot go. So sad for her that makes the image of the company bad and ridiculous. She made us all upset and put ys in trouble that night. This is a nightmare to travel at Frontier. Im sorry.

I recently had the worst travel experience on Frontier Airlines. My flight from Orlando to RDU on 11/12/2023 was delayed over an hour past its scheduled departure with no explanation or communication from staff.

Passengers sat on the plane with no information about why we weren't taking off.
After this unacceptable delay, we were finally told we had to deplane due to an "airport software issue." However, this turned out to be completely false information.
Because of this excessive delay and lack of truthful communication, I missed an important work meeting I was traveling to attend.
After waiting on the plane another 20 minutes, we did end up taking off, but then upon arrival, we were forced to sit on the tarmac for another 45 minutes before allowed to deplane.
The entire situation demonstrated an astounding lack of respect and care for customers by Frontier Airlines. The excessive delays, false information, and poor communication made for a terrible travel experience.
I emailed Frontier to complain and request a refund, but the email address provided on their website (info.reservations@***.com) seems to be invalid.

This shows just how little they care about hearing customer grievances and improving operations and customer service.
I hope sharing my awful experience saves other travelers from the frustration of flying with Frontier Airlines. I will certainly never book with them again after the blatant disregard they showed for their customers' time and needs.

Monthly bill raised 32% in a month - no explanation. Am on auto pay, internet only plan. The service has been good but the customer service chat bot is a joke. You want to charge more, I want to be informed.

Am looking back at Xfinity now that they offer internet only plans. Unfortunately they get you with their $20 a monthly routers and yearly plans.

Don't throw your money in the trash. The service is super slow. I have had the service for a week and 2 technicians have not been able to fix the problem. THE SERVICE IS GARBAGE. If I could give it less than a star I would. I paying for 1 000 Gb and I have only 80 gb. TRASH

• the internet service was okay
• canceled service on 10/20/22 ONE day after the billing date of 10/19/22; the customer representative told me that Frontier would NOT bill me $54.99 for the whole coming month, but, I would just pay a $10 disconnect fee
• disconnected and returned equipment on 10/20/22
• received an email on 10-21-22 from Frontier acknowledging the equipment return and stating: "Estimated Next Bill Total $10.00"
• in Nov got full bill for a whole month of service even though I did not use the service and even did not have the equipment anymore
• in Nov called customer support to ask why I did not just get billed for the disconnect fee of $10
• got bounced around to three different representatives
• third representative told me that Frontier will not cancel or prorate the last bill and on top of that they will still charge a $10 disconnect fee which I still haven't gotten
LESSONS
=> Don't believe what any Frontier customer representative tells you
=> Frontier is willing to burn its customers/future customer relations for $54.99

I called numerous times and also used the app! Was told I would get a call back in 3min which turn out to be never! I was with this company for 8yrs plus I'm so disappointed which I know my problem could be fixed but the way they handle things is god awful. I'm switching to someone else asap. They don't care even with there high prices and poor customer service! So thanks Fernando and the frontier team it's been not fun!

Worst customer service on the planet. They lie on the phone and they have a list of scripted excuses that they want people to buy into. If you have any choice on internet please don't use Frontier. If your service goes off, you will be waiting a minimum of 6 days for someone to come out. They don't care about you and certainly don't care if your internet is working. All they care about is your money. If you do call you will get someone on the phone that will literally butcher the English language.

Multiple calls for internet disruption 12-15 times daily. You get some chatbot that tells you how sorry they are. Then 2 days later you get text that says "problem solved!"...but it isn't...same $#*! internet, different day

Don't waste time or money for this service. Never stay connected and customer service is horrible. They keep raising their prices and never improving their service. You are better off using your hot spot on your phone. Just awful

Let me first start this review by saying I've NEVER BEEN LATE MAKING A PAYMENT AND HAD THIS COMPANY SET UP ON AUTO PAY TO ENSURE THEY GOT PAID EVERY MONTH when the bill came due!

The phone service was set up as a method of emergency communication for my elderly mother who has dementia. Initially the service was great and worked well. As I mentioned above, we had my mom's payment on auto draft so her payment was never late.

The problem started (after a year of good service) on Jan. 17,2024. When my mom's phone just stopped working. I called and set up an appt to have the service looked at. Got a legitimate trouble ticket established as well as a date for the technician to come out (1-24-24).

On 1-23-24 I received a text that the tech would not be coming out due to a bigger problem with a "cable" in her service area. The text ended with they would notify me via a follow-up text when the issue was resolved and service established in her area.

Weeks went by with no update. (And no phone service for my elderly mother). I eventually called (approximately 3 -4 weeks later) to check the status and to discuss a prorated bill (as I was still receiving FULL service bill amounts even though I had no service!

When I spoke with NUMEROUS EMPLOYEES in numerous departments (and got a total run around/passing the buck to the next dept)…. I finally asked to speak with a supervisor (only to be told that they were all busy but someone would call me back….which they never did 😩😩😩).

I gave it a little more time and called back on 3-16-24 only to get the runaround AGAIN and no status update on the problem! I gave it even more time and called back today (almost 3 months from my original call on 1-22-24) (because I'm still getting FULL bills but haven't had service since 1-17-24…today is APRIL 1,2024!

When I explained my DETAILED DATE SPECIFIC NOTES ON ThE iSSUE AND ThE EMPLOYEES NAMES ThAT I SPOkE WITH TRYING TO RESOLVE THiS ONGOING ISSUE… The rep told me that the original trouble ticket had been cancelled "Due to non payment (even though I was told not to pay The bill until they resolved to "trouble ticket" issue and had a chance to adjust my bill for the correct amount! When I asked to have the amount adjusted so I could pay them I was told they could only do one adjustment and if they did that 1 adjustment before the issue was resolved the account could not be adjusted again… even if the service issue had not been resolved!

The rep went on to say that because the service had been suspended, she could not help be until the bill was PAID IN FULL WITH NO ADJUSTMENTS! Keep in mind…we have had ZERO phone service for several months with NUMEROUS CALLS FOR HELP TO NO AVAIL AND NOW THEY WANT FULL PAYMENT BEFORE THEY CAN HELP US!

Unbelievable! I finally told the rep to take their service and shove it! I was totally willing to pay for the 17 days of service my mom had in January because we pride ourselves on paying our bills… but now… I'm not going to pay them 1 darn red penny!
My title of "Their Service Sucks" is an understatement!

IF I COULD RATE THEM A NEGATIVE ZERO I WOULD AND EVEN THAT RATING WOULD BE TOO GENEROUS!

RUN from this company! You've been warned! Don't walk….RUN as fast as you can!

Was with them for 4 1/2 years, paying 60.00 a month and couldn't even treat a movie with out buffering. Every time the wind blew or a torment, we lost service. When we cancelled they charged me an extra month (even though their terms say they pro-rate and a $50.00 restock fee, which I also not stated in their terms. Customer service is all foreign. You can't understand what they say. Filing a complaint with the federal trade commission.

Quality of service is terrible. They increase bill on a regular basis with no justification. And change their app constantly, many times throughout the year, making it impossible to pay bill. Customer service is limited in answering questions, so you get passed around a lot and it can take a huge chunk of your day to get answers or anything resolved for that matter.

Frontier has terrible Tech support!
If your internet goes down for some unknown reason they expect you to wait 3 to 4 days to send a tech out to fix it!
It's next to impossible to speak with someone live.
Frontier has not very good customer service or tech support!
These days when we rely so heavily on the internet for our work from home jobs, communications and TV. We cannot afford to be down for days! If your service schedule is that back logged then hire more people!