Frontier Communications

We have been a customer for 20+ years and we thought we would not need a phone service anymore since we have cell phones and they go everywhere we go so it would be ok, no if you want to leave you will pay double the monthly bill. To break your contract. Now you would thing after so many years they could accommodate but no the hospitality is still the same with this company,

While speed tests indicate a fast speed why am I seeing the spinning wheel and lag that I had with Spectrum at 200mbps. Wait times of 55 minutes to talk to a human normal. Billing dept sucks. I gave them my new credit card number two weeks ago and they billed mu old one, said I was in default and then billed me for 2 months. Should have read reviews before I switched. At least Spectrum only sucked half as bad.

Worst experience when with frontier and just as bad when I cancelled. Customer service lied and clearly don't know their own company policies. Clearly frontier is losing so much business that they need to charge for restocking fees and not credit someone's account when their service doesn't work for days at a time, and when they cancel (well after contract expired) they don't credit their account for money spent on a month of service that has been cancelled. Disgusting company

I was with them for over 7years and the customer service has been awful from day one. Constant price increases too. At some point they started contracting the hotline overseas to make matters worse. The Internet speeds were usually very slow and many times not usable. I recently cancelled service with them and they attempted to keep charging me. Then they tried to charge me 70 for their router box that they sent me. I shipped it back and now they they want a 50 dollar restocking fee,plus state tax. They instantly turned it in to collections. Definitely stay away from this business if you can

Installation was a nightmare. They wanted to come back another day because they didn't bring the correct equipment with them. The other 2 houses on the cul de sac both had Frontier but yet there was something screwed up in the in the lines. We came from out of state and only had the one day. Then the $200 gift card promo that I was supposed to get arrived after it expired and they refuse to replace it, despite my being told by multiple reps that it would be replaced. I honored my 1 Year commitment but they refuse to honor theirs. Very sleazy. Customer service was useless. Don't trust them.

I have been a Frontier customer for literally decades, and I'm ready to move on. I've had the same problem for MONTHS... slow internet, static on my landline phone, and dropped calls on the landline phone. I know the repair guy by name (literally), and he tells me that they are so understaffed that they can't keep up, PLUS... they know approximately where my problem is but cannot find it. (We're rural. It's outside of our house "in a field somewhere.") Another big complaint is that sometimes it's hard to find a person who speaks English well enough to understand. It's very sad to compare what the company once was to how it operates today. It's no longer a good choice.

Please Please Please...do NOT get involved with this company...i think today makes about 12 days with no service...today when they dont show today will be the SIXTH appointment they dont show up for...multiple days of work missed...they are AWFUL!. They people who answer the phone...you can not understand them, they disconnect you, never a manager...and SIX no shows...i switched from comcast...i thought they were worse...but these people are the worst...DONT DO IT...they sound nice when you sign up for NEW service.but that will be the last time they show up for you.

Frontier has a few good employees, but most are heartless and unconcerned about customer care. They removed me from a grandfathered program with Verizon and their only solution is for me to pay more for the horrible service they know I am receiving. DO NOT sign up for anything with Frontier Communications, I can speak from past experience. The past few months have been riddled with absurd charges, employees saying things are going to happen and they don't, and trying to explain my situation over and over to a different employee each time I call. If you have a legitimate complaint they just don't include it in your record, so it's like you never even called.

My frontier Internet and phone has been out since Hurricane Ian in September. I have made 4 appointments for them to come and fix my service all of which have been cancelled or no shows by frontier. No one can seem to help me but they have no problem sending my monthly bill. Worst customer service I have ever experienced.

Was with them for 4 1/2 years, paying 60.00 a month and couldn't even treat a movie with out buffering. Every time the wind blew or a torment, we lost service. When we cancelled they charged me an extra month (even though their terms say they pro-rate and a $50.00 restock fee, which I also not stated in their terms. Customer service is all foreign. You can't understand what they say. Filing a complaint with the federal trade commission.

Frontier's restocking fee is bull$#*!. Picking and choosing which customers you choose to apply fees to is not cool, profession or good practice. After 3 years I've been loyal customer and I sell my house and can't take my service with me because I'm out of your coverage area and I'm returning equipment… should not come with a $50 restocking fee. That's a penalty I shouldn't have to incur. I will be happy to let all of social media and my friends know what a crappy policy you have and how you treat customers that move out of area.
After being transferred to a supervisor, she only offered to refund 50% which isn't good enough. If she can refund half she can refund all. Mind you, I know someone in my same neighborhood, with same service and exact equipment whom had to cancel service for the same exact reason just 3 months ago, did not incur a restocking fee. Tell me that ain't some bull$#*!.

Ordered service as of today over 2 months ago. Paid deposit, and as of today with two bills already received still haven't had an install! Their CSRs will lie to you, chat is no better. Don't bother with emailing the office of the President, it is worse.
I had to pay another persons bill and then they tried to get me to pay someone else's bill on top of the one I ended up paying in order to get service request started. I decided to file a lawsuit.

Someone stole an ungodly amount and emptied my checking account. The rep was so mean & cold he kept saying like a robot your check was returned. I tried to tell him what happened & that I immediately opened a new account but he insisted he wanted me to pay the penalty money with glee like he was trying out to be the grinch. All of the other vendors paid back the late fee after they heard my story. FRONTIER SUCKS! Especially now& it's the holidays come on man!

Once again Frontier has proven themselves to be the poor internet provider. Their customer service and technical support are horrible. I've been a loyal Frontier customer for years since the took over from Verizon, even with my whole community pushing to get a bulk rate from Spectrum. I just upgraded to 1Gbps Internet service last week and today the internet and phone are both down. After an hour plus on the phone with support and escalating to her supervisor I will be without Internet and phone for 4 days until they can get a technician here. After showing my frustration to the support person Rachel and her supervisor Damien, his answer was there was nothing he could do about it, and I had to wait. Not the answer I was looking for. I guess no business is accountable these days and customers seem to be last. Very frustrating

Just had the Internet down and the problem turned out to be with the optical receiver unit in my house or local connection. The tech support told me the earliest possible service will be Saturday, 4 days from now. I will have to survive with no Internet and no phone service for 4 days. Unbelievable response time!

********STAY AWAY FROM FRONTIER INTERNET!********

I called and cancelled my internet service on 6/3/24. I was informed that there is a $50 "re-stocking fee" for sending back the router that I probably have paid for 10 times over renting the modem over the years. I was also informed that I would be charged for next month services on a bill that wasn't even due yet. I asked the representative "why you would charge me for service I wouldn't even receive"? And she stated that it is in the terms of service, even though I have no contract. Well, I looked and cannot find any verbiage that states this. I have since filed a complaint with the Better Business Bureau and the FCC.

This service area is full of elderly who have no other option for phone service. I've been providing a land line for my Veteran mother who has no internet availability for years and she can't even call 911 if necessary due to the constant outages. Much worse, her VA drivers can't call and confirm pick up for her appointments and the best this company can do is send a technician two days later while the monthly bill keeps going up due to taxes and fees. This is ridiculous. Someone please buy them out and do a better job! Frontier, the least you can do is offer some relief for these stupid high bills when you're not fulfilling your obligation. I've never even paid a bill on time! Always early... Just sayin. This page made me give you 1 star but if I could I'd have given negative stars.