Cox Communications

This is my story of Cox entering a commercial business to install a phone line. I am extremely displeased with Cox, their customer service and the techs that work for this company! A Cox tech ran a phone line in the attic of one of my commercial businesses, and completely damaged several feet of air duct and return air ducts in the attic. Cox hasn't sent out any supervisors to check the damages, and have denied any wrong doing before fully investigating. They took the word of one tech, over a customer who has been with them for years, and many of my employees who have stated Cox was the only company allowed to enter the attic. This is the message I received from them upon denial.
"Dr. Cate I sincerely apologize for the situation, and frustration may have caused. Our goal is to due diligence and I am confident we have done that despite the resolution.At this time please advise where I can send the formal denial letter. I can mail or email it to you for your records. If you do not provide a place to send, I have attached to your case for our records. It also regencies our explanation, findings and decision"… Disappointing and frustrating! The tech. Came told CB, " I'm here to install a phone line." He was there over an hour! The damage was done all along the new phone line on top of the insulation! Going to the exact location where they needed a new line. Cox was the only one in that attic. You take the word of a untrustworthy tech. Over 2 other people that don't have a dog in this fight! Parker said before this all started "I've been doing this for many years, I have seen tons of damage these Cox guys have done! They will deny it and you won't get a dime for damages!" He was right! And Cox doesn't even have the decency to send a supervisor to the scene! This is why Cox has a huge disapproval rating in this area! It's not about the $, This is one of 4 buildings I own! It's about integrity and honesty; Cox has none!

Too many mistakes in too short a time. Sorry doesn't cover it on their end anymore.
Their bad reviews are justly earned!

If we have other provider options, the last provider we'll pick is Cox. This is the worst and unreliable internet service we've used so far.

When I initially set up my service, I told the representative on the phone I did not need service until nearly a month after we spoke, as I would not be living in my new apartment until then. I was told, "okay no problem. I'll make note on your account of your service start date." When I moved into my apartment, this was not the case. Come to find out, the representative started my service when we spoke even though I clarified my service start date. I was being charged for equipment and service that I never even received. Nearly $300 in charges just to resolve the issue! Made a few trips to the store itself just trying to find a modem that worked. After the fourth one, the internet finally connected. The modem will reset itself randomly without warning, or you have to reset it yourself at least once a week. Sometimes I had to reconnect my devices manually to get them to connect to the service. Service is spotty, you get a decent connection when close to the modem, but if you have multiple devices you want connected forget it. Half of them won't even get a good connection! Flash forward to when I tried to cancel my service. I returned my equipment in store and cancelled my service in store. Two weeks later, I receive an email telling me my equipment was not returned and that I'm facing a $200 unreturned equipment charge. I clarified to them three times that I returned my equipment when my service was cancelled. I was told that it was noted on my account and should be resolved in 7 days. Great, right? No, because now a month later I'm receiving a bill for $200 for "unreturned equipment" that I don't have! There was never any note made on my account for my equipment being received, and the store has not notified Cox it has been returned. They require you to have a receipt to prove you've returned the equipment, otherwise you have to jump through more hoops with their debt department to get the issue resolved. By far, the absolute WORST provider I've ever had.

Beware, do not use Cox. I have been given the run around, lied to, and charged for services they don't deliver.

WOW WHAT A SCAM!
This company is the biggest scam ever! They sold me internet then charged me overage charges for using too much internet. Then I upgraded to unlimited and paid $50 more. So my bill was now $180 per month! But still charged me for overages, which if I didn't call them they would have just kept that money too.

But they still kept texting me and calling me daily saying I was using too much of my unlimited plan and started throttling my internet. I could see from my computer terminal pings that they were kicking me off line to stop using so much internet. How can you use too much of an UNLIMITED plan?! That is false advertising and a total SCAM! So then I wanted to cancel and they charged me $120 to cancel my service.

Not to mention they said this homelife thing was included in my service, which gave me a security camera. But then didn't tell me that the camera cost $120, which I only found out on my following bill. Then they told me that it only has a 30 day grace period which is after the 30 days, because my bill came 30 days later. So this is a total scam!

So I switched to Frontier Communications and got fiber with 1 gig upload and 1 gig download for $85. Best internet every. I am paying a fraction of the price and getting better speeds and UNLIMITED data.

COX IS A SCAM! DON'T GET SCAMMED LIKE I DID. BE BETTER.

I can't stand cox when wi-fi gos out it takes a long time for it to come back on! Cox Needs to do better

I have been a cox customer for over 13 years and I have put up with a
Lot over the span of those years. But my most recent encounter with them
Is the straw that broke the camel's back. I downsized to just internet
Recently. I went to my local Cox store in Williamsburg VA to turn in my
DVR box. While there, I decided to upgrade the internet to the new giga
Blast, since our current service was slow as pond water. The salesman
Told me that it would make my bill go up to roughly 145.00 a month for
Just internet and the contour app (smh). I then asked him were there any
Discounts available. He told me no, but I knew he was lying. So, I went
Ahead and let him process it and bought the new modem. When I
Got home I called the 800 number and sure thing; they gave me a
Discount. It doesn't end there, because I had to go back to the store
To turn in the old modem. I don't know what the previous guy told the
Rest of the salesmen, they all acted like they didn't want to wait on
Me. And the guy that finally came out to assist me, acted very reluctant
To do so. What has happened to customer service? It seems to be non
Existent these days. I worked in customer service for over 20
Years, so I know both sides. I know how difficult some customers can be
And I know how rude and lack of professionalism of some customer service
Reps. I understand, some customers you can't please no matter what.
But most of the time the customers are pissed, because of the level of
Customer service they are receiving or the lack there of. The only
Reason I am still a Cox customer is because I have yet to find another
Internet provider in my area. If any of you know of a company, please
Let me know.

I work for a non-profit and work out of my home so each month I need to submit my home office expenses to my employer. Internet is one of those expenses. So this happens to me every so often and it's maddening: I need the previous month's bill in PDF format so I can submit it on my expense report. However, on the billing page of the Cox Website, the drop down menu lists the current month, but will skip a month or two of bills. If you look at the attached photo, you'll see the smattering of months and a number of months missing.

My expense report is due on the 15th of this month, on a Sunday and they are closed today, Saturday the 14th as well as tomorrow! They offer no chat, and no weekend phone support... no possibility of obtaining and submitting my billing statement and meeting my company's report deadline.

Cox Communications gives me a hit and miss experience in regard to online statements and the overall site is very unintuitive. But the aforementioned issue is unacceptable. I am so very dissatisfied with their "my account" webpage.

I should explain that every time I do get ahold of them on this matter, they act like I'm the only person in the world having these problems. I am on Safari. I don't trust or use other web browsers. I think a Cox Representative once tried to blame it on Safari. If Cox is an internet company and can't deal with a premier internet browser, like Safari, and a premier company, like Apple, they should hang their heads in shame. I wish we all had other options for internet besides Cox or the phone company. This reality is sad. Cox is a company that can't fix its ongoing site and customer service issues.

A monopoly is characterized by the absence of competition, which can lead to high costs for consumers, inferior products and services, and corrupt business practices. A company that dominates a business sector or industry can use that position to its advantage at the expense of its customers. A monopoly is a firm that is the sole seller of its product, and where there are no close substitutes.

Anyone that lives in Arizona and has ever tried to use Centurylink or any other internet provider other than Cox knows that the level and quality of service is not even close! As a consumer, it's the worst feeling knowing that you have no other choice than to go with Cox for the internet because none of the other companies are reliable for your remote job or working from home.

I got a huge bill from Cox because of overages (Kids are home for the summer and still doing remote school due to Covid) so we upgraded to the Preferred package, even bought a new modem to handle the new service. I was so upset because I know it doesn't cost Cox more for more data, but I dealt with it. Today I got a usage alert, apparently, none of their internet packages are unlimited. You have to purchase that separately for a whopping $50! I wish I could cancel but there are no other reliable options for me and my kids and I need the internet for work and school so we are screwed. Why do we continue to let these people have a monopoly over us? I thought we believed in a free market in this country? It's so disheartening to know that the people we elect have done NOTHING to change this even though the cable companies always rate among the worst companies in the country. Seems like the Government is allowing this business to operate as a monopoly which should be considered illegal.

I'm currently paying over $90 per month. My internet package is supposed to provide up to 150 Mbps (hardwire) and up to 70 Mbps (wireless). Because I'm wireless and don't have the ability to hardwire, I am getting an internet speed of 21-35 Mbps on average. This has been an ongoing issue for over a year.

Cox made a billing error. Corrected the error but won't remove their mistake from my credit report.

I needed to edit my router settings. The settings page said they were being "automatically managed" and wouldn't allow me to edit the settings I needed to connect an older device I had that wasn't compatible with the new configurations. I could literally see the thing I needed to change right there on the page in a drop down menu that was grayed out. So I called customer service and was treated horribly.

The first person I talked to transferred me to tier 2 quickly, and the tier 2 tech support guy was nice but couldn't get me what I needed. He said he would transfer me to an engineer in tier 3, but then hung up on me. I waited a little bit for a callback, but never got one.

So I called again. I got stuck with a guy who was polite, but clearly didn't know what he was doing. He would repeat back to me what he thought my issue was, but it was a totally different thing. I would clarify and he would keep saying "oh so you need help with [completely wrong thing that has nothing to do with my issue]." Then he said I needed to pay $10 a month for more help. I have to pay extra to get support for a service I am already billed a high amount for? That's ridiculous! Eventually I convinced him to pass me onto a tier 2 agent, hoping I would be able to talk to the man who had hung up on me before (probably accidentally). Then I spoke with a woman who was very rude and lied to me, saying there was no tier 3, she was the highest it went, and that there was no way anyone could change that setting I needed changed. She also tried to say I needed to pay $10 a month to receive more help. How can Cox claim to be a good business when they won't even help you when their product is faulty?

I don't recommend Cox because they lie to you, are overly complicated on purpose in hopes of selling you more stuff you don't need, and refuse to give you full control over your own account even if you are a paying customer.

I am the administrator for my account, I should be able to change my own settings.

No one should have to pay extra for competent tech support. Honestly, what I needed wasn't even tech support. I just needed to change one setting that was already on the page. This is ridiculous.