Cox Communications

The only way Cox will take you seriously is if you call the better business bureau on them, they still won't fix your problem because they're terrible, but it does make them look bad.

I'm not actually a Cox customer - Thank God! In the last three months, I've been receiving my sister's, my parents', and the gentleman who bought my last home five years ago, bills to my email account. At the bottom of the bill, it states, 'If you received this email in error, please contact Cox at *******993.' I did just that, spending 15 minutes with two lovely and very customer-oriented individuals who told me there's nothing that can be done. They went on to tell me the listed account holder would have to have provided my email address for me to receive their bill and only they can remove it. Interestingly enough, those individuals haven't been receiving their monthly bill. Way to go, Cox. I see nothing has changed since I chose a new provider five years ago.

If you like to look at blank screen 6-9 or more time every day,. Cox is for you. It will go blank in middle of your favorite show. Today (Sunday, 8-24) blackeh out tennis finals and NASCAR. One at the finish and other at start. Am 75 yr old and stuck at home with blank TV and walls 😖🤷

Absolute garbage.
I moved out of my last apartment on May 30, but then got billed for June and July. My accounts been closed, but my card got auto-billed regardless, and I've now called about 5 times (separate days, each call a long obnoxious experience of being passed like a hot potato to various departments, having to re-explain my issue to each new person)… several official requests for refunds of my stolen money submitted… all subsequently denied by management with no satisfactory explanation, prompting a new call.
Cox literally just billed me for months I was no longer living there, the internet box UNPLUGGED… stole my money and refuses to refund me. Insult to injury, I get an exhausting frustrating runaround every time I try to address it.
I will be filing a complaint with the Better Business Bureau.

Tried to order some service from these crooks yesterday. Signed up for the 55 dollar a month plan. So I go online to look at my bill and its 140. Plus another 50 for a modem they sent that i did not ask for nor need. Looking further at the bill, it included all kinds of things I did not ask for or authorize. Will be filing a complaint to the FCC.

When have been using Cox internet for year and years. But we have had it at this point. Everytime you call for an issue, you get a technical rep in another country, making very complicated.
They installers are useless and do whatever they want. Asked install camera in a certain place and they just say they can't.

I hate Cox Cable! If there was a minus rating they would get thousands of them.
It's funny I just did a google search for "I hate cox cable! " Guess what! My internet starts going in and again! All most like they have bots searching for negative comments about them so they could mess with the connection to make me go away!

I sign up for a $40 dollar a month internet plan and end up getting charged $65 dollars a month. When I call on multiple occasions to figure out why, they create some bogus story about how there are additional charges and "i'm actually getting a discount" when in reality, they are just deceiving customers and tacking on fees and modem charges that are complete BS. If it was more financially advantageous to get a lawyer rather than pay the extra 25 bucks, I would. I may still do it because I really enjoy spite and a law suit would be pretty magical for me. I really hope every COX building ends up being engulfed in flames and all of their rude and irritating customer service employees that I spoke with end up in Europe during the bubonic plague. $#*! you guys.

Constant internet failures, tv fails all the time. It was better 20+ years ago. I wouldn't recommend this "service" to anyone. I should paint a red zone in front of my house for Cox to park in they're here so often. Wouldn't get out of the electric chair to use these morons again. I quit!

This is the worst customer service I ever received. When I first had cox install internet in my home they pushed out out an entire week but then on the date of my service installation I waited for up to 4 hours and nobody showed up. To make things worse, when I called I couldn't get a hold of anybody. Now I am having trouble transferring my service to my ew address. When I first called I specifically told the rep on the phone that I needed service to stay on at my old address for a week and turn it on at my new address sooner. He said I would just have to move the modem box to my new location and it would automatically be transferred. That was a lie and all they did was turn it off at my old address too soon leaving me without internet service. When I reached out to them via their online chat their only solution to my issue was to upsell me. If that wasn't bad enough, the next day when I got it turned back on at my old address, I told them to move the transfer date to a later date which they never did.And now that I finally got the transfer completed my internet is still not working and they are refusing to adequately compensate me.

We only have cox internet and pay nearly $100.00 a month and stream our tv. The Internet just locks up and stops several times within a show. This happens daily. I believe that cox throttles the speed up and down. We don't have the fastest speed but according to other reviews, those that do have it experience the exact same thing. I'm looking for a comparable internet service and will try others if available. Soooooo disappointed with this internet service. I would not recommend it. Get something else if it's available.

So they are trying to scam me into paying $20 month extra to upgrade my modem and how interesting they shut my current modem off two days before my contract expires so they can wheedle me into an upgrade. So I'm snowed in, no internet service. Nothing. This company is one big scam.

For fiber Internet, cox is the most expensive and you will NEVER get the advertised speeds. You will never feel good about your purchase/service with cox. If you have any other options for fiber go with anything other than Cox. Quantum Fiber is half the price of cox. If housing interest rates weren't so high I would move to an area that had any other options for fiber. I loathe paying cox every month. Horrible, horrible, horrible...you will never feel good about the money you spend with cox, but you will feel completely taken advantage of. Choose any other company if you can, but they do everything in their power to block other companies.

First off, I would like to tell any COX customers, if you are having frequent outages contact a COX service rep and have them reimburse you for the inconvenience! They will definitely reimburse you if you kindly talk to them about the frequency of these events. Secondly, the issue that I have with COX is that their service goes down quite often with the rationale of "improving "as often as the services go down, Cox should be the best not just in the country, but in the world! Too much money for my service to not be superb! It's ridiculous, how often technicians are working in the field for better performance. I don't buy it for a second and again if you are a Cox customer hit them in the pockets complain and have them review your account so you can get a reimbursement for the many outages that Cox service provides! I hope this helps everyone that is being ripped off by COX!

Beware! Please do not subscribe to cox mobile gig. The customer service is really bad and you will get charged even if you did not activate and use the device. On top it the store is very mean and are not helpful especially the one in Promonad in scottsdale. They are rude and will not help you with anything. Online support just hangs up on you if they do not want to help you or cannot help you. They do not have the guts to tell you that they cannot help you.

Hey, me again. I've been a cox wifi customer for 3 months now. I still haven't been able to use the service as it doesn't work. I've had 30 online chats and 6 tech visits. I even had a supervisor come to help with the situation. Currently paying over $100 a month for literally nothing. Excellent. My entire family died in 9/11 but somehow this is still the worst experience I have ever had in my life.

Moved from one apartment to another, both had Cox. The first customer service rep wanted me to make another account. The next said that was a bad idea. This happened every step of the way with every little thing. It's hard to imagine building a customer service team as incompetent as the one I encountered even if you tried. I will be specifically asking apartments if they have Cox internet going forward so I can avoid living there.

How any of these cable companies stay in business is a crime against business. Their protective monopolies allow them to maintain unstable platforms, charge exorbitant rates failed to provide service, and the list goes on.

Pickup self connect starter internet kit,
Hooked up... NOTHING! After 4 hours on the phone with 3 different tech support/ customer service agents- even a tier 2 support couldn't resolve issue.
Have to return everything for a new kit. Apparently quality control flunked!
Is there not an internet provider that is worth their salt. I think not!