Rogers Communications Inc.

We are very disappointed Rogers customers. We were charged $250 in data on a plan that wasn't supposed to have data for my son. The customer service agent couldn't help us over the phone. It was escalated and we were only reimbursed $50 because that was the maximum power that the manager has to reimburse. I don't know what I'm more upset with... The fact that a manager only has the power to waive a maximum of $50 or that they weren't able to help us. We are now looking at leaving. We are finding phone plans that are similar and home Internet plans that are much cheaper. We will be leaving Rogers. I'm still shaking my head that a manager only has $50 worth of power to help a customer.

I've been at rogers for 5 years but I didn't received any good deals instead this up front edge they gave me really sucks I mean garbage 100%. If I can give this rating a zero star but there's no 0 star.

Im with rogers since 2018. They always put extra changes without any reason & when i call, customer representative's don't know & can do $#*! about it. 3 years ago, I cancelled a line & paid the balance. They still charge me after & i start getting calls from bill collection after 2 years & my credit score get $#*!ed. Now again i cancel my canada-USA line last month & paid my last bill. Now they send me 80 dollars. It's nonsense. I recommend everyone to avoid rogers

Good luck trying to legally change your name on the account that isn't due to marriage. I legally changed my first and last name and they make you send the documents by fax or mail! If you get married they let you change it in store! Did as this asked and they told me it'll take months to update it. In this day and age you'd think they'd get with the program but nope! I plan to cancel my phone plan and go elsewhere!

Rogers tech drove by and then started work on a pole. Internet, phone, cable all went down right after. Spoke to rep who would not admit it was a planned outage. No notice given. Cell phone rates are outrageously high. Wifi goes down every other day. Have to reboot iginite tv every few days.

Registered for the Ignite home internet. Got a new modern after 3 days but I couldn't set it up. Online app does not work. I called technical support for help uncountable times, waited for hours for 4 days but nothing has been fixed. They kept saying a ticket was opened to be looked into at max 24 hours but nothing happened. Called them back again and got transferred around and got hang up without no reason. They did not even dare to email for evaluation as they normally do after every call because they know that i will give them bad review.

Rogers is probably one of the worst based companies that you could ever associate yourself with the fact that Shaw cable actually connected their name and their company together with Rogers is absolutely sickening considering that their service is absolute garbage. The fact that you can't even open any of your emails because when they switched over they decided that they were gonna lock everything is Ludacris not only that nothing loads from our Internet anymore. It's not faster or better it's absolutely the worst service Shot you completely screwed up by joining together with Rogers. What were you thinking? Anyways, if I could suggest anything it would be run as far away away from Rogers as possible. If I can give you a zero star rating, I most certainly would.

So far today staff don't know what a name is and don't know what an obituary is. Have they never had anyone die in them and need details for funerals and such. It is not illegal to search for an obituary. Tech support at rogers called and spent three hours waiting yesterday and no response it is now low flow hours for them and they still won't give me services. And act with don't know what you mean by search for a name. I mean how did you get the job? Do you not know English.?

Rogers should really work on their agents c9mmunication skills. I was interrupted by a solicit call by a Roger's sales agent during my peaceful family time. Instead of just hanging up on his face, when I tried telling him the reason of not needing the service just out of courtesy, he hung up on me...!
Thanks Raj for teaching me on how to deal with Roger's agents in the future!

I contacted Rogers' help service regarding my home internet speed issue, and despite several attempts by the technician who came to my home, the problem persisted. The technician opened my cabinet ceiling, where the TV cable and cable switcher were located, and removed the switcher, claiming it was useless.

After he left, I realized he took the switcher with him. Upon calling him, I requested its return as the issues were unresolved. Shockingly, he refused, insisting it belonged to Rogers. This switcher was part of my home's original setup, not provided by Rogers, managing TV cables to different rooms.

It's disheartening to experience what can only be described as "stealing" by the technician.

I reported the incident to Rogers, filing a complaint, but unfortunately, my switcher has not been returned yet. This situation reflects poorly on Rogers and is an unacceptable breach of trust.

I have been with this horrible company for half a century, and they have never failed to screw up. Why am I still with them? They are part of a government-sanctioned Canadian cartel that is allowed to get away with ANYTHING.

They have the worst customer service in Canada. All the customer Service representatives are absolutely useless.
Wait time on the phone is always between 1-3 hours. They don't care about their customers. They don't value your time. They are so rude and disrespectful. When you complain about anyone to managers, they say technicians are from a 3rd party company and they don't take responsibility. They are so careless and don't care about your time.

I switched to Rogers from Chatr because they offered me a new phone at a discounted rate. 3 months later I still do not have my phone, even though I have paid for it and I have been lied to repeatedly by their agents, who either are incompetent or receive poor training. I assume it's the latter because of the sheer number of times I was given incorrect or false information. The phone system is truly awful. There is an option to have an agent call you back instead of waiting on hold but this often just messes up and puts you back into a queue on hold, further delaying a resolution and wasting more of your time. Rogers does not care about your wasted time though. Trust me! While their network is fast their service is by far the worst I have ever encountered. Buyers remorse is an understatement. Save yourself a headache and go with literally anyone else. Avoid Rogers like the plague, they are truly awful.

Having lived and worked in about a dozen companies I can say that Rogers, in my experience, is worse than any third world provider I have dealt with.

After 100 minutes on the 'phone the tech. Had created more problems and solved none. The physical tech. Failed to show for the appointment 48 hours later. When I spoke with him by 'phone he had no knowledge of the issues and tried to tell me it was probably all my own devices!

In trying to get someone to do something the news I got was that if a physical tech cannot fix the problem it is elevated, but still not treated with any priority.

0/5. Service is horrible. Disconnects frequently and never get the value that is paid for. Anyone you connect to has no idea what they are doing even though they believe they are helping. They've sent multiple technicians to try and remedy any problems and there are always countless more after they leave. Avoid this company's internet services at all costs.

Ordered a phone and plan on promotion (boxing day 2020) from Rogers. I was waiting for my phone but no email, no nothing. The contact at Rogers in Live chat was Paul from Kitchener. I reached out to O'Neil from Toronto and asked about the status of my order. He told me that there is no order! Paul tried to reach you with no success. I had no missed call during that period. So, first lie. Then, O'neil told me that I can have a phone and plan without promotion. I said no thanks. So short story, they are scammer that do not keep their words and even don't bother to let you know that! I can't believe this is happening in Canada in 2021!

2 years ago we spent over 8 hours trying to fix the account. Went to the Roger's store 2 times with drivers license, spent 4 hours on the phone, 2 hours on chat, the said everything was finally updated. Called today and nothing matches, and of course after an hour we were told to go back to a store. So I said let's cancel, we can't even do that. There mistakes have cost us lots of time. Anyone going to pay our hourly rate? CSR can't do anything, even if you ask for a supervisor. Nope we have to go the store. They already took his driver license twice 2 years ago and it still doesn't match

They don't train their employees so that you are misinformed and pay triple.
My daughter's phone was stolen and they didn't offer to send me a Sim card to keep her plan and phone number until a year later. After I've paid $750 extra on a phone that doesn't exist. Wasted time and money. Makes me sick hat they admitted they were wrong and didn't do anything to correct it. Real sad way to run a business

Totally disgusted with rogers... my elderly mother's home phone has been out for over a week. Absolutely no empathy from customer service. Tech support worker goes to her building with the buzzer not working just leaves. His notes reads unable to reach customer... how pathetic. My mom's doctors, care givers are unable to reach her or get into the building. Rogers you are the worst!

A series of errors, a futile attempt to resolve thru phone calls to Rogers " support". To be eventually offered: "either keep waiting over 1 hour.or you can cancel". One call to Bell matched then bettered Rogers offer! Tread carefully.