Charter Communications

The customer service is by far the worst I've seen since the buyout! Wait time on the phone is 35-50 minutes every time I call to fix there crappy equipment! Also, when you finally get a call back they will transfer you around until you get get lucky if you do! Sometimes I just hang up and call back another day instead of letting them play games and waste my time!

Spectrum salespeople do not represent actual services delivered. They will tell you anything to make a sale, but you are left with contacting customer service, only to find that what you thought you were getting is not what you receive. Programming for TV and voice options are not clearly represented by store representatives, channel line-ups are different, caller ID was stated as not being available to di. Splay yet it was.

Just like Time Warner cable that it now owns under the spectrum brand, charter communications has always been a horrible company that wouldn't exist without regional monopolies granted by our government. Horrible customer service and support they lie about the low-cost Internet plans availability pretending they don't have them - even though they are required by law to have them, their billing and support staff are terrible, their Internet packages are overpriced, internet outages are fairly common…

Terrible company to work with customer service is non existent. I would never recommend or use Charter. Every time I asked a question it was oh we can't do that. Escalating bills.

Worst customer service I've ever had to deal with. I placed an order and employee got my address wrong and they never came to do my install. When called back, they had wrong address so we fixed it. Nope 10 employees and 8 hours later still no service and no address change Called on February 13 th to ask for a refund and it's February 27 th and still no refund. I've dealt with over 14 regular incompetent employees and I've asked to speak with upper upper management and still no one can seem to do their job. Then I was informed that I would not be getting a refund on the card I used for deposit, it was being loaded to a prepaid card and mailed to the wrong address. After saying how unacceptable this process was, I was informed that I should call my bank and dispute it and hung up on. I've tried contacting the Vice chairman, the vice administrator over customer service and still they have not refunded money they stole from me. I would not recommend this company for a dog house, or chicken coop. My next move is an attorney. Btw if anyone with common sense working for this company reads this, you should make it so customers can contact the President and Vice President of this company.

Parent company of Spectrum - terrible communication -never let you know when they increase your bill -From the very start of dealing with this company -Initial agent lied to me gave me products I never wanted -DO NOT DEAL WITH THIS CROOKED COMPANY - I WOULD TAKE COMCAST 1 MILLION TIMES BETTER -TOM RUTLEDGE -CEO IGNORES YOU -----THEY PAY OFF THE FCC SHOULD BE BANNED FROM OFFERING ANY SERV ICE RAISE MY CELL PHONE BILL WITH ZERO NOTIFICATION ----TIME TO DROP THEM

I cannot believe that fort. Few dollars you sacrificing all espn/sec sports viewers. I am glad that when I move this fall, I will dump Spectrum cable. If other apps can keep espn, you could have too! Terrible mistake Charter!

My billing term: 1/15-2/15 - bill me 11 days before end of term, I pay 5 days later 2/20 & my pmt is late? No!

Bill goes up every year. Spent 3 weeks in row with there customer service, who doesn't know what the hell they're doing. Bill still isn't correct. Was told credit was applied. Instead services were canceled without my permission. Than after hr and 45 minutes on phone to get services turned back on. Credit was removed from Bill. Horrible, horrible service

Pros: Extended service to me by extending a line to my house in a rural area without charging me extra. Repairs/maintenance were also very cordial. I don't remember the service ever cutting out.

Cons: I am unsure if they made me pay my bill twice for the same month. I had my bill date edited with an overdue balance with the promise that I could pay it back any time. The next day they hired a third-party company to threaten me with cutting off my service if I didn't pay immediately. I had no choice because they were the only cable company that would service my area.

I canceled my service with Spectrum in the middle of their billing cycle and also cancelled the draft to pay their bills on my bank account. Consequently, they charged for the full billing cycle and also charged $25 for the cancelled draft. I refused to pay them and now they've turned my account over to a collection agency. I'll pay the bill ONLY when it's corrected and no sooner.

I only have them because i am in an area that comcast doesn't service. Going from cast to chatter is like a slap in the face. Every spectrum/ charter commercial talks about fast internet when that could not be further from the truth! The internet is slow and that's when it wants to work! Our bill has doubled in the past years and the service just keeps getting worse

I don't recommend this pathetic company to anyone. Rude, hang up on customers, leave people on hold.

I used their internet for a # of years but recently switched due to a 46% price increase and the overall inflationary environment and needing to reduce costs within our household. While the cancellation process was time consuming and overall frustrating because they kept trying to take rates back down, I finally got through to them that I was cancelling. I cancelled my internet service and returned the equipment to UPS on 4/10/2023. My final bill on 4/1/2023 was for service from 4/1 - 4/30. However, it was not mentioned to me when I cancelled that I would still be paying for the entire month even though I only utilized their service for 1/3 of the month. Just an overall horrible business practice to bill someone for a service they do not have.

Terrible service. I'm using cellular typing this as charter WiFi isnt working. Always seems to stop working at night, especially on Sunday. Bring on Fios! And jail to the cocksuckers who thought that ripping us off was ok

I would have given no stars if it were possible. So, unfortunately Xfinity does not serve our area. My wife and I are desperately looking for an alternative. We have Spectrum Internet, and Home Phone, and we've been complaining from the beginning. First of all, when they raise the bill, instead of letting you know, they just shut your service off, then blame you for it. We argued with two guys because we wanted to pay the bill but they tried to make it seem like we were stealing service when that is impossible. Then there is an outage at least once a week, which you don't get credited for. And the other thing is, when they give you home phone service, I think they sell your information because with our experience, we didn't give our home phone number to any businesses, nor did we put it on the web, but it seems like scammers own our phone. We complained and they clearly have control over it because it stopped for about a month. (We threatened to get our service disconnected). Then it started back up. There is three scammers that continue to call and they have been making sexual advances towards my wife in a very derogatory manner leaving her very upset. We made the complaint, and they told us about another source, and we should block the number but they never use the same number twice. And you can't call them back. So if you decide to get Spectrum, just know that you are paying for the convenience of outsiders to enter your home at any time, and they don't care. It's all about money to them. As soon as I find a better service for my area, I will update everyone, and will also stay on Xfinity to service this area. We didn't have these problems with Xfinity. Also, if you guys know of a good alternative, please let me know. If you want to save yourself a head ache, please avoid these people, and they seem to target the elderly. This is all from experience, so if you get their service, just know that I did warn you.

Tried for weeks to cancel tv service, keep internet. Been to the store. Returned equipment,, online, phone, for hours and hours, they keep sending me in circles, the "retention" department, etc. etc.it seems to be a method to be able to keep billing you... it is actual thievery. I have had several "confirm cancellation #s and yet the bill comes with tv. Over and over and over. Time for a lawyer.

Only rated a 1 star because 0 stars was not an option. I had upgraded to Spectrum TV after having Spectrum Internet for three years. My cost for the internet was $17.00, the plan was initially $14.00. After having Spectrum TV for a couple months and after several back and fourths about the inflated bill, I cancelled my Spectrum TV and payed the outrageous bill and turned my box in. Then come to find out they enrolled me in a $79.00 internet program without my permission on knowledge. Here's the fraudulent part, which is in addition to their consistent fraudulent parts, I was told, that the only way this could be fixed was to pay for the fraudulent internet service, then they could try and credit it back to me and then possibly get me back in the $17 a month plan. How stupid is that?!?! Spectrum lies about its plans, it's never what they say, there's always a catch, and if you don't catch it early enough, they will rob you blind. Never again will I ever use charter or spectrum and if anyone asks me about TV or Internet, I will tell them the same thing that I've said in this review. They should be shut down. There's no telling how much money they've cheated people out of.

They come out with better plan a month after you start you current plan. They Phone always drop calls. They have horrible customer service and hold times. I would recommend going to US cellular.

After years of lackluster service from Charter Communications, we canceled service for a more reliable competitor. We followed all of the ridiculous cancelation instructions, including dropping our equipment at UPS. After all that we get a collection account pop onto our credit. It was not a huge amount, so low that all I can think is that UPS lost our equipment or spectrum didn't sort them properly. Either way, putting a collection on our credit for their bad management is essentially theft by incompetence. DO NOT USE CHARTER UNLESS YOU'RE OKAY WITH BEING ROBBED.

One of the best media company I've ever experienced. No contract, no cheap tricks to get money out of your pocket. Spectrum internet is the fastest and most reliable internet.

Our phones have been down for two days. We are losing money. Do not use them for your business. Choose another provider.

Charter is one of the most non responsive companies I have dealt with.
I have spoken with 20 CSR reps in the last 4 days.
It takes multiple calls to get credit to an account for lost services.
Getting answers to problems are difficult to get issues escalated is impossible.
I was able to find an agent to escalate a 4 day problem, to a person that can't do anything to help.
This would not be a severe issue but we have elderly that depend on a landline in our subdivision, with internet and phones services out this makes communication critical.
There is no customer service person that can escalate problems or give a customer a way to fix things even at the corporate level.
Charter is an expensive non-service oriented company.