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Charter is one of the most non responsive companies I have dealt with.
I have spoken with 20 CSR reps in the last 4 days.
It takes multiple calls to get credit to an account for lost services.
Getting answers to problems are difficult to get issues escalated is impossible.
I was able to find an agent to escalate a 4 day problem, to a person that can't do anything to help.
This would not be a severe issue but we have elderly that depend on a landline in our subdivision, with internet and phones services out this makes communication critical.
There is no customer service person that can escalate problems or give a customer a way to fix things even at the corporate level.
Charter is an expensive non-service oriented company.
Tip for consumers:
All CRS IS USELESS
Products used:
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Joseph D.'s review of Charter Communications earned 2 Very Helpful votes
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