Todd D.

In Kansas City specifically, the work environment is atrocious. Tamala Cleaver, the director of HR thinks that she absolutely owns the place and everyone is fearful of crossing her. So all of the leadership just continues to move about their day to day avoiding her whenever they can. As a result, the leadership passes down the dumpster fire mentality to their employees, which in turn gets pushed off on the customers. Unfortunately as a result of the director of HR's tyranny, the market has continued to suffer with great attrition. The VP recently decided to leave to a much smaller company as a result of the stress that Tamala has allowed to run rampant. Many great leaders that truly lived and breathed Charter in Kansas City have left as a result of Tamala's idiocy. This in turn has caused many leaders to be low tenure with very little training. Tamala also holds grudges and will stop at nothing to stop future employment opportunities to those that have crossed her. She believes that as a result of her holding the last name "Cleaver", yes one of the Emanuel Cleavers though only by marriage, that she can just do whatever she wants. Ethics complaints have been thrown at her, without any resolution because everyone is so afraid to cross her even above her. It's a very interesting dynamic to be a part of. Since this will continue to be ongoing, your best bet as a customer is to move on and attempt to remove yourself from this terrible system until the company starts investing in it's frontline leadership and employees, and removes those people that make the environment truly toxic and hostile.

She even hired her frat sister to report to her. Little known fact. Shelly HATES her. Enjoy the terrible service in Kansas City until this is resolved.