Charter Communications

Charter Spectrum is the only game in the town where I live. But if you live in a place where you have a choice, dont choose Charter Spectrum.

Here are the four most salient reasons:
1. In the list of movies in the ON DEMAND Section, the movies are not all in alphabetical order! Can you imagine a company doing business this way? Bottom line? It doesnt hire people who know the alphabet.

2. I have clicked on a movie on the various cable channels and discovered, to my dismay, that the movie playing was not the one listed at the bottom of the screen! In other words, the movie was mislabeled. I find this a double insult that this company hires people who misfile movies. Every time a customer discovers something like this and reports it, they should be given free cable services for life.

3. The majority of movies are B-rated or less, and should not be in the repertoire. And, the violent movies outrank the non-violent 8 to 3.

4. When a movie is rolling credits and I want to see who was in the cast, Charter Spectrum usually interrupts with a commercial for another program! REALLY!? What ever happened to letting the viewer have the complete pleasure of a movie? And whats so important about 30 seconds that this company wont let a good movie roll its credits? Shame on you Charter Spectrum.

For what you pay for cable, demand better service. If you cant get it from Charter Spectrum, then find a better company. At least a company that understands the price of doing good business.

Our phones have been down for two days. We are losing money. Do not use them for your business. Choose another provider.

I would have given no stars if it were possible. So, unfortunately Xfinity does not serve our area. My wife and I are desperately looking for an alternative. We have Spectrum Internet, and Home Phone, and we've been complaining from the beginning. First of all, when they raise the bill, instead of letting you know, they just shut your service off, then blame you for it. We argued with two guys because we wanted to pay the bill but they tried to make it seem like we were stealing service when that is impossible. Then there is an outage at least once a week, which you don't get credited for. And the other thing is, when they give you home phone service, I think they sell your information because with our experience, we didn't give our home phone number to any businesses, nor did we put it on the web, but it seems like scammers own our phone. We complained and they clearly have control over it because it stopped for about a month. (We threatened to get our service disconnected). Then it started back up. There is three scammers that continue to call and they have been making sexual advances towards my wife in a very derogatory manner leaving her very upset. We made the complaint, and they told us about another source, and we should block the number but they never use the same number twice. And you can't call them back. So if you decide to get Spectrum, just know that you are paying for the convenience of outsiders to enter your home at any time, and they don't care. It's all about money to them. As soon as I find a better service for my area, I will update everyone, and will also stay on Xfinity to service this area. We didn't have these problems with Xfinity. Also, if you guys know of a good alternative, please let me know. If you want to save yourself a head ache, please avoid these people, and they seem to target the elderly. This is all from experience, so if you get their service, just know that I did warn you.

I don't recommend this pathetic company to anyone. Rude, hang up on customers, leave people on hold.

I had Charter for 10 years. I was working out of town all the time and contacted them to discuss my options. I got a reduced rate to keep a landline for my security system and gave a date I would return. When I was ready to start back up I would need new equipment from them for an upgraded service. The date got pushed back a month due to me needing more time. Instead of waiting they shipped the new equipment. I wound up going home for a short weekend and found the boxed equipment on my front steps and a contractor for Charter was putting fiber in the ground and cut my phone line. I stayed at home till the line was fixed because I needed security up and working. I lost a weeks wages. They then started billing for equipment not even installed when I was out of town. I cancelled service and took the unopened boxes to a a UPS store they recommended for equipment returns because they didn't have a store close to me. UPS opened all boxes and boxed them in a smaller box to save on shipping. I got a $350+ Bill for services when no equipment was even installed. I called customer service about this numerous times and was rudely talked to. They spun it around as my fault. I did not pay it and it is in collections. I was told billing starts when equipment goes out. I was never credited for the equipment returned, the week of no service or my time hauling hauling dirt and laying new sod to fix my yard. I was told if I had returned the equipment to them directly that they would have verified the boxes were unopened. Supposedly their computer only goes back one year so they can't verify any of this. They crushed my credit rating 3 separate times this last year. I am currently out of work, physically disabled and getting screwed by $100 billion company. I checked online reviews and I am not the only one.

Very criminal aspect in regards to theft. All started during hurricane ida of which I supposedly had an outstanding balance of which I paid (documented). I was suppose to receive credit for hurricane Ida, the month prior and the month after. Which I did not. I attempted to contact them in regards to cancelling and or fixing service but could not get in touch with an employee during that time of which it was documented.

Fast forward contacted them in July and started a new service. Was going to bite the bullet and pay any past due amounts. I was advised via Charter Employee that I did not have a remaining balance and if I paid so much I would restore services of which I did. Not even 13 days later they are advising me that they will disconnect the notice due to a past due amount and even if I paid for a full thirty day service and was advised that I would not get a refund and it would go to past debt if anything (screenshotted via chat) due to being a subscription services and if I received one day of services I'm not entitled to a refund. They advised I signed A waiver of rights of which I have proof I didn't.

The sad part is due to technician fault, I haven't even had service for the times they said I owe them money now. They also charged me various charges which I specifically stated I did not want and was just advised I could not cancel that service and dispute those charges because of the account is still active.

Long story short; they are the textbook of theft. They obtain money and do not provide the services they state and also charge you for extra.

In the process of a legal battle now, not for the money but just for the point of how a large company can commit an illegal act and not have any consequences.

Spectrum raised my price AGAIN almost $20. I AM A 75 YR OLD DECORATED VIETNAM VETERAN. SENIOR CITIZEN
TOM RUTLEDGE CEO. REFUSES TO HELP ME.

Frequent internet outages and slow, customer service is nonexistent. Doesn't get any worse than this.