The customer service is by far the worst I've seen since the buyout! Wait time on the phone is 35-50 minutes every time I call to fix there crappy equipment! Also, when you finally get a call back they will transfer you around until you get get lucky if you do! Sometimes I just hang up and call back another day instead of letting them play games and waste my time!
Purchased 3 tickets and cancelled within same day due to schedule change. Received a refund for 2 of the 3 tickets. It's been over a year and I'm still trying collect as they admit they owe me $400. The customer service team will tell you it's coming just to get you off of the phone! Next step will be a lawsuit!