Rogers Communications Inc.

A series of errors, a futile attempt to resolve thru phone calls to Rogers " support". To be eventually offered: "either keep waiting over 1 hour.or you can cancel". One call to Bell matched then bettered Rogers offer! Tread carefully.

Rogers has changed its technologies and forces customers to pay more money to use this new technology, otherwise you will suffer from interruption of service every minute. I have a home internet from Rogers at a speed of 500 MB, for days it has not been working and has been interrupted continuously and very slow, my children lost their online lessons. Today I contacted customer service and after a tenth unnecessary repeated questions, resetting the router and changing all settings, we came to the only available solution from Rogers, what is that? Take new offer with more money and new technology which guarantee the stability of your internet, WHAT? WHY Rogers do this? At least transfer your customer to this new technology directly without additional cost or keep the agreement as is with the previous service but NOT push us forcefully to take your new offers?!

So, I bought a premium package for a gift. After several problems activating an account, it turned out we were one of the lucky? Many who were rewarded with a browser 88 error. Thinking there was a way to fix this, I ordered new fire sticks, as a rural user, short of satellite, internet tv is all there is. But, in trying to make this work, giving Rogers the benefit of the doubt, it was more than 5 days when I contacted them and asked for my money back. Boohoo I was told. Not our problem I was told. This is a known problem to Rogers, and unless you subscribe, you won't know it affects you. Real nice Rogers! And then keep the money and laugh.

Many thanks to Tristan who was able to bring happiness back to our family today. This man was very kind and patient and listened to my words very carefully and most importantly he provided me with useful information. Tristan spoke English very clearly and with a clear accent and I was happy when I called Rogers for the first time I really understood everything. I hope that Tristan will always be happy and healthy with his family and have a good life. Thank you so much

I have said for years that Rogers was way too expensive and was really excited when they said they were offering a promotion for my building. But I made a grave mistake. The service is ATROCIOUS. My internet cuts out every day, I have paid every single bill on time and in full, but their customer service can never explain or fix the horrible network! I had a third party of Bell for the same price and that was way better. Unfortunately, Rogers has me locked in for two years.

I just spent about 1/2 hour asking Christy a gazillion questions about upgrading my phone. She was patient, informative and answered every last question I had. Thanks Christy for making this so easy for me! Customer service like this is rare to find nowadays! :)

We have ongoing issues with internet and cable TV. Their Ignite TV freezes or loses sound for a few minutes. Their internet crashes too often So I had to renew and spent a long time on hold. It took over an hour to renew for the next year at a higher price (still better than the competition) and the guy asked if he could send out a technician to install better equipment for free to try to solve the ongoing service issues. Sat home for 3 hours and the guy did not show up. Finally go through on their "chat online " this morning and they claimed that he called me (no one called the phone all day) and that he knocked for 15 minutes- again did not happen. So they offered to rebook it. That was almost 2 hours ago and they are "still working on it". I was told I could call and go back in the long queue and rebook it. I refused. Finally got a manager but she has yet to manage to do that. I gave them a long list of dates and time slots and asked if they could just notify me once it was booked. Nope- I have to stay on hold. Might be here all day. I would just switch providers but in Canada all of them are overpriced. We pay the highest rates in the world- last time I checked. Still on hold with chat but I no longer believe that they will ever solve this. Rogers does not offer service. We have spent about 9 hours dealing with them over the past couple of weeks without a solution. Beware!

Rogers billed me with an early cancellation fee despite the fact that the Rogers representative who offered it to me a year ago assured me there was no contract and that I could opt out anytime. A very deceptive move to acquire sales. On top of it, Rogers billed me for the unreturned equipment even if Canadapost tracking showed it was already delivered. Customer service was poor and rude. Overall this company openly steals money from customers. A complete disregard of business ethics!

My Mom is 80. She has been a Rogers customer for over a decade (me since the 90's when they were Cantel). My Mom got a new iPhone from them back in November 2022. All of a sudden in January 2023 there were huge data overages adding up to $1000. Rogers would only cover $400. Rogers did little to stop this from occurring. They said the charges were valid even though this has never occurred before with my Mom's account. My brother, my mom and I all chipped in and paid the bill and were told going forward her bill would only be $90.26 max (she was switched to unlimited data). Well her next bill was $170.49 :(. I phoned Rogers and they said "oh…those are just old additional valid charges that were not settled yet". They would not do anything to help. This company is not the old good Rogers, it's now unfair, unethical, and terrible.

Only got a star because I had to put at least 1 to write the review. The WORST customer service I've ever dealt with. Experienced a complete breach of confidentiality when Rogers wrongly ported my phone and some other lady started getting all my text messages on her phone in a completely different city. When the situation was sorted (after hours spent on a phone/in store) I asked them to compensate me for the amount of time/stress of getting it sorted as well as the fact that my confidentiality was breached and someone had access to all my conversations/could use it as a 2-way authenticator if they so pleased. First off I had to fight with someone for 2 hours to even get 1 month free. Then the representative had the nerve to say that he is frustrated with me asking to be compensated. Wrong in so many ways and will continue to fight with them regarding this until they compensate me properly.

I was told I could get internet at my address, I waited days for them to get here only to have them tell me they couldn't hook internet up at my place. I start a new job on Monday and now have no internet and look like a complete idiot thanks to this company. I'll probably loose my new job that I just moved across the country for thanks to their incompetence. Your staff should know where they can and cannot hook up internet not have people wait for days until a tech comes out and says they can't. I look like a complete fool thanks to this company at my brand new job. I will never purchase another Roger's product for the rest of my life after this experience. I tried to file a complaint by calling I was hung up on. The worst experience I have ever had dealing with an internet company. I am sharing this review every where I can so no one else has to go through this and possibly loose a job cause of them.

Hours of waiting and many calls only to find different answers from Roger's staffs and with nothing accomplished in the end. Rogers is definitely one of the worst company in Canada. Staffs just don't care about doing anything and are also not knowledgeable with services.

We joined start.ca who have their internet installs done by Roger's technicians.
Long story short, this technician not only drilled a huge hole in the new vinyl siding and my wall, then ran a wire about 120 ft long all the way around my jouse on the outside, across the grass and my neighbours driveway, around my neighbours house, and into my neighbours internet box, after breaking the box to gain access. Obviously didn't get my neighbour's permission. Also the wire has so much slack that it is a tripping hazard...
My question is why?
All they were supposed to do is screw a box on to the side of my home and connect a coax wire. They could have used the existing tiny hole from bell's box.
My neighbour's internet has not been working, since we are basically stealing their internet at this point.
I'm beyond unimpressed. Fumingly annoyed and it has caused issues with my neighbour who we were friends with until this.
Side note: zero star rating!

Rogers has terrible customer service. Every time I have an issue I wait for almost an hour for a service agent, than another hour to correct the issue. Usually, the only way you'll get satisfactory service is if you demand to speak to a manager. Even then the manager says they can't help until you threaten to go to Bell, then miraculously she can solve the problem.

A salesperson came to my door to sell me their new Ignite. I have had Bell Vibe for 8 years which has been amazing but Rogers promised me huge savings for unlimited time so I thought if I could save over $100 per month I would be willing to switch to save money. Got the equipment and the contracts which were contradictory to what the salesperson told me. Basically a total scam. The deal was for 1 year and the cell phone deal was for 3 months. Was told by the salesperson that they were now using the Bell Vibe line and that you could pause and rewind live TV the technology that Bell has had for 8 years. When I saw the equipment it was the old-fashioned thick wire and not the Bell Vibe line I could not believe that Rogers sending out liars to sell their services. Totally disgusting and despicable. I have called at least 6 times to rectify and get it cancelled and today I received a second bill on a cancelled account!

I've tried to cancel CRAVE since June 2021. First spent time on online chat. I asked the person to cancel it. A few months later I check my visa and am still getting charged. I went onto my Rogers Portal and canceled it twice. The second time I took screenshots of each step until it showed 'canceled". One month later I get billed again. Today Feb 08,2022 I spent 1 1/2 hours on hold. After I explained the situation, the woman told me I must have done something wrong or I must have reactivated it. Even after I explained to her I had pictures I was told I must have made a mistake. My next call will be to cancel the service.

I had rogers years ago but stopped as the were never honest about their pricing. The cable men have knocked on my door 3 times the last 6 months asking to ''work at the bottom of my driveway'' They cut into the driveway and lawn and cut my stone walk way just to bury a wire for a neighbour. The last time they came I said no and gave no consent for them to do anything to my property. They still went a head and cut my grass and stone walk way again. I called and explained to the rogers manager and he was unsympathetic and unwilling to compensate me. This company only thinks about money and themselves! Evil people!