Rogers Communications Inc.

The worst customer service experience, they have no knowledge of their product and they can't solve the problem keep transferring your calls to each other without explaining to the other person what the issue is, and they keep disconnecting you without returning your call. I have 5 interaction numbers regarding one issue and it's going on for 21/2 months and they haven't solved the issue. I wouldn't recommend them to anyone and I will tell all my friends and colleagues and relatives and friends about it

Rogers bought Shaw and forced us to transfer to Rogers Mobile, then added more features and billed us with these. I have file a CRTC complain. Please go to CRTC to complain so the GOV know what Rogers did to us.

Had internet with rogers thru my condo. Condo switched to bell I returned the modem but do to covid it was no touch policy and vas not given an invoice a year later they put me in to collections for not paying I was forced to pay the whole amount as they said that they had no way of contacting me. When I asked if they knew where the IP address was going to they said yes and it wasn't up to them to reach out to me. Today I got a phone call again that I'm in collections again because they can not find the modem. Fricking crooks do not deal with them... even bell is better then Roger's. Worst customer service and company as a whole

Useless. When motion detected they turn on for 15 seconds and then go off for 3 minutes. In that time the Amazon parcel that was dropped at your door is gone and no video of who did it.

They scam customers. When you sign up with Rogers they tell you one thing and once the bill comes it's completely different from what was discussed in the first place. I call that a SCAM.

Rogers Customer Relation/ Retention Department
Service is Complete Garbage
Every time we call, lots of waiting and They don't listen even completely and say to call back on the next bill and she cut off the call
Lazy and don't know how to solve customers' Issues

Worst company ever. They wouldn't let me return a phone that's glitching out and terrible and when I asked what they COULD do, they just said nothing, you're SOL. Not to mention i literally had one of them answer the phone telling me how garbage their last customer was and $#*!ed to me about them for 10 minutes before asking why i called, Then when I said there has to be something you can do? The woman I got transferred to, LAUGHED at me and hung up and when I asked to speak to a manager, I was tossed around to 7 different people or more, and then told, oh well, nothing we can do about that either. Absolute garbage customer service.

Very sneaky billing system, always striving to get extra money, late payment even to there error NO one has authority to do any thing for you specially for refund, they do not respect deals they offerd, you find out when you get your bill, emagin taking one dollar only from each customer will result in millions of revenue for them, Pay as you go is the way, talk to your MP we need completion, bring the American
Those guys need to be broken

Dont trust Rogers. I was charged 315 for cancelling a service. Wasted 3hours of my time. Such a grabage

So yeah outage and whatnot aside I have a genuine issue that needed to be dealt with and have basically spent about 12hrs with hold music and being hung up on by the automated system, I had to put in for a call back that was estimated for an hour and a half ended up being 4 hrs later and then was told I'd be next in line and it hung up k. Me immediately after because they were too busy, live agent support is non existent as I put in for tech support on it and got a billing agent instead who transferred me then the "hours" were over so it disconnected…. And they have the most obnoxious recording play ever y3 minutes about how tech support is purely Canadian and verbal abuse will not be tolerated…. I don't need to be on hold for 4 hours and hear that every 3 mins along with horrible horrible music that makes elevator jazz inviting, I've had them for my services for 18 years and this is the bs I get stuck with, I get it that they have a lot on their plate right now but this is ridiculous,… it just hung up on me again… so I guess bell will be getting my services after tonight

In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone. I called and told them i would return it and if they could send me a new one. At this point i insisted i would drop the phone off at my local Rogers store. They said no, it had to be returned by Puraltor, which was against my wishes. I returned the phone with Puraltor with tracking information.
My new phone arrived a few days later and was happy.
Didn't think about the phone i returned because i thought they had received it as they had sent my new phone. 5 months later after returning from Europe, i realize my credit card had been charged for the non - returned handset for $1962.81.
After calling and complaning, they decided to investigate. Outcome after 4 months, the parcel arrived at Rogers empty. After talking to their management, even their so called president management, i was told in short i was a thief. Why would i carry on with their service and have a new phone by them if i have been told i am a thief. Someone in their warehouse or past employer TOOK MY PHONE! As soon as my contract is over, me and the family are changing to a more honest & reliable service provider.

On top of it not letting me get to my ps5 it hasn't been working for the month we've had it. I just want to play with my friend

Purchased two dresse. Absolutely not what they looked like couldn't give them away. Left one in Cuba and the other to the Salvation Army. Could not believe how I had Ben had by light in the box

I have been a Rogers client for over 20 years with the same phone number, In the last year i realized i was paying for a phone line for a tablet that was not used, and i called in on 3 separate times over a year to have the line cancelled and it wasn't. The last time i contacted them was May 18th and the lady (in loyalty section) said i was eligible for a refund of about$117 although the billing monthly over that time was way larger. **Note that i have spent an hour or more per call to try and deal with this issue. Usually waiting to talk to someone then being redirected and waiting for someone in their loyalty program) I checked my billings on July 20th and still have not been given the refund for the overt billings. I also went line item by line item and realized that they were still charging me both for a premium phone insurance and a basic phone insurance every month even when 2 years ago when i had to buy a new phone due to the fact that the insurance i had previously bought would not help me with getting a replacement phone. Meaning that i have been charged for another 2 years for something that i did not want and had asked to be removed. On July 20th i waited on phone for almost 1 hour and 40 minutes with both their customer service then was redirected to their loyalty program people to wait another hour on hold while they tried to resolve it as they said the credit was not applied. This company is deceitful and over charges and manipulates people and hopes that you will just give up complaining which is what i have done for several years. I

Rogers has become the worst provider In Canada. Their Internet services are horrible and the customer service is even worse. My internet has been going on and off for months and I have a home monitoring service with them which is dependant on the internet for the cameras to work. My car got hit and the driver ran away. I checked my cameras to see who did it and if I can get a license plate number only to find they weren't recording due to the internet not working at the time. I was charged a $1000 deductible by my insurance company because I don't know who the driver was and didn't have any info. I called rogers and they sent out a tech and he said it's the area you're in. There is a lot of construction going on. He said he will look into it and left and never came back. I told him I'm travelling the next day and I need to be able to access my cameras and my security system. However, I wasn't able to sue to the internet not working. I called and they offered a refund of $6.99 for the 3 days it wasn't working when it has been like that for months and they know it. Every time I request to speak to a manager or the loyalty department, They put me on hold for almost two hours then the call drops 3 times. Every time it's almost a two hour on hold then the call drops. I never get a call back. No refund. Customer service agents are so rude and do t care when you tell them you're switching or that you're putting up a review. I switched to Bell and oh how I wish I had done that along time ago!

Rogers are a bunch of petty scammers. They do not clarify anything and try to squeeze you for extra dollars. STAY AWAY, YOU WILL REGRET IT

If i could use - stars i would

They gave me $170 credit as the promised. Thank you soo much Rogers, I am soo happy

Date of experience: May 22,2023