Here’s what consumers have asked with answers from Spectrum staff and previous consumers.
They do not care about customer retention. That being said. I have to believe it is the poorest business model I have ever come in contact with.
You're smart to stay with FIOS. Spectrum is the worst cable company around. They're very expensive and your bill will start creeping up every other month without any explanation. Avoid Spectrum!
No I can't say it's customer service cause they just answer the phone and set appointments but they mess up sometimes but I'm gonna rate the customer service department as good cause they just type the problem in and it goes out to the technical department but that's were the problem is
Yes that has happened to me 3 times. Spectrum directed me to unplug their box then wait around 10 minutes for the box to reboot. The third time they said I may need the box to be replaced.
It is the sales department not the billing agents that are lying to the customer just to get the commission
You can call and make a complaint. Someone with absolutely no authority to act upon your probably sincere desire for better service will transcribe your words and sent them off where they may or may not be reviewed. The only real ability to have to connect with someone who can make a "decision" is if you're negotiating the terms of a service arrangement, in which case just play hardball, or keep calling back in until you get what you want.