Spectrum

These Spectrum swindlers phone representative promised us they would continue our senior citizen discount for 2022. When the e-mail confirmation came through they reneged on the promise. You can see from the reviews that this company is a bunch of rip off artists and why they are constantly losing business to other non cable suppliers!

Lost my payment, have spent over 6 hours over 7 days on the phone with them. Horrible customer service! Say they "can't find my payment " although supposedly they sent notes and emails to their "cash management dept"--who knows if that really exists, sales dept just out for the buck, allowed another non resident on my account who doesn't live here. Who also owes me money (thousands). Spectrum promised me service and never followed through! Check into other companies!

My family has been a customer of this company / time warner, etc, for over 20 years. During this time their deals are generally much worse than other competitors. Twice their phone agent's literally lied about the service we were to be getting when signing us up for new packages and deals. They do not pro-rate your bill like xfinity does, so when trying to save money by downgrading, they will immediately downgrade your service but still charge you a high rate. Avoid this place if you can.

Horrible installation and unwilling to care for customer after ther horrid performance. I would not recommend them to anyone. They take advantage of being a conglomerate that has no customer accountability. Hate this company!

Lost all our cable stations, guide, and everything... really only have 2 or 3 stations.no reason given and they cant service our system for 24 hours, no dependability and very high prices. Liked it better when we had bright house, and the prices were lower. These cable companies just suck every last penny out of their subscribers and then wonder why people switch, also I cant submit this review without subscribing to sitejabber whatever that is

This is the worst customer service I have ever experienced stayed on the phone and transferred 3 times, total time 48 minutes just to be told they can't help me. Your company doesn't even deserve a 1. Totally turned off by your unprofessional services!

I wish I could leave zero stars! The service is terrible. It goes out multiple times daily and it's expensive. When you call they act like it's something your doing wrong. Took me multiple calls to even get a tech out here. Unfortunately they are all we can get in our area. At this Pont I'd rather do without than pay for internet that never works. I would not recommend Spectrum to anyone. HORRIBLE!

I've called and spoken with numerous customer service reps in the billing department. Spectrum is the worst and unorganized when it comes to resolving issues. Supervisor was supposed to contact me within 72 hrs…no call of course. They are worthless.

Do not, under any circumstance, ever go with Charter Spectrum for internet. They truly have the most pathetic customer service I have ever experienced. They have so many hidden fees and costs that aren't disclosed up front. If you notice an issue on your billing statement, you won't get your money back.

I had Charter internet 7 years ago and vowed I would never use their services again. Fast forward to this year, and I was swindled into a deal that sounded too good to pass up by a traveling Charter Spectrum sales rep. It has been nothing but frustration and headache trying to cancel this service.

I could go on and on, but just do yourself and your sanity a favor and go with literally ANY other service than Charter Spectrum. This business needs to be formally shutdown.

This is a terrible time to have contract problems. Common sense tells you that need to be done in February. I am very disappointed and thing spectrum should credit everyone's account for channels they are paying for and not getting

I am still trying to calm down after a full day of being on the phone, being transferred, waiting, talking to obviously under paid get what you pay for customer service jerks. I called to downsize my service, starting 3 days prior to this one. The rep was so nasty she just cut all my service off right then and there. Wow the set this woman must be sporting, to believe that she was the most powerful person in the world. We had spoken at length about my options and I thought we understood each other perfectly- but no she had to pull them out, so that I would have to call back and explain and get transferred and wait another 1 1/2 hours for the service I was paying for, on the phone, now I'm still having issues and they want me to resign up again, it's been a continuous battle

It must be nice to have so many customers that you can pick and choose who want to ignore. 2 days in a row I got stood up after being guaranteed that someone would show up. This is after 4 years we had been with you. And still no one has called to see what's going on. Great work your team is showing in customer service. Great communication skills you display for being a communications company. Let me guess, that's part of the joke right? If I had a chose between using old school AOL and you, AOL would win. I'll never, never ever ever never use you guys again. I will not give you any info because I believe all you will do is lie, like you have the past 2 times. Hope your customers keep dropping like flies.

Sincerely,
The one to ignore

I would give no stars if I could. The service goes out everytime it rains or is a little windy. Charter really needs to fix and look into why this keeps happening. The internet went out 2 times in 5 days. I am just getting rid of this terrible company.

Spectrum internet is slow but they charge high prices which is deceiving. Sales people at the store tell you one thing about pricing but turns out more when you are billed. Change to a different plan but was not told you have to complete billing cycle first so ended paying two bills as they would not pro rate any refund.
Did not have any problems until Spectrum took over from Time Warner. Also customer service agents are not helpful and rude.