CenturyLink

Not just bad, criminally bad. If I could put negative points I would. When I moved, I made an appointment for them to come out and connect service. They made the appointment but never showed up. When I called to try to see what happened they put me on hold. I moved to a brand new apartment that never had service in it. When the bill arrived for services I never received I tried calling again - multiple times. I either got someone who pushed me off without solving the problem, or I was put on hold... for up to 2 hours. When I didn't pay (because I never had service), they just kept billing me. When I had been late on a payment prior to my move they just cut off my service but not here. I'm not sure how you cut off something that never existed but it makes more sense than billing every month for something that never existed. I tried writing everything down on a bill and sending it back... nothing. Tried calling again... back on hold. Finally they sent me to collections, which I obviously contested. Their response was "we only have 2 calls in our records and they indicate you had service"

No kidding you only have 2 calls. Every other time it was a never- ending hold loop. And saying I have service when I absolutely did not is ridiculous.

Now I have to try to get a letter from my landlord because guess what the next tenant had to do to get service? Install everything because there was never service in the apartment.

This is absolutely ridiculous.

Now they're calling themselves Brightspeed. Do NOT deal with anyone associated with these people, no matter what they might change their business name to. They are trying to charge me almost $1000 for zero service and hours of aggravation. They are an absolute nightmare.

HORRIBLE! Switched from Comcast to Directv and had no choice but to add Centurylink as my provider for internet. I was to receive my modem within three days so I could hook up myself. The modem never came. Three weeks later... and with me calling Centurylink (without internet) my neighbor comes over to say he has three modems at his backdoor addressed to me but delivered to him. (Our house numbers are clearly visible) Rather than finding out why I don't have my modem, Centurylink obviously kept sending multiple modems and for some reason they were being delivered to the wrong address. (my correct address is on file). And why they would be delivered to a back door rather than the front door is a mystery I cannot understand. I go to hook up and it will not work. I am told a technician will show up between 8-5 on Tuesday. No one comes. I speak with a "manager" in Phoenix and he promises a technician will arrive at 1pm on Wednesday. Never shows. I have now been without internet for a month (I guarantee I will receive a bill) and I have called to cancel. I would rather pay more with Comcast than deal with these idiots. This has cost me at least $500 because my financial advisor who deposits money into my account every month had been trying to contact me about needing to change some investments and until I could contact her she was unable to deposit money into my account which means all of my bills that I paid out will be returned.
They need to understand this horrible customer service can affect someone's life in a dramatic way... and what has happened to customer service? Doing what you promise? NEVER will I reccomend this company. And there is nothing they can do... the damage is irreparable. If a manager of a company is that incompetent its no wonder all the other employees are as well. Please DO NOT give them your business. This is my first review ever because I felt compelled to write it since this is the worst company I have ever dealt with my entire life!

I am not going to tell a long story but keep it short. Century Link advertises their $34.95/month internet, but once you sign for that, they WILL change it for your next bill to something else without your knowledge.
My first bill was $52, my second bill jumped to $63, my third bill a whopping $91... all I ordered was their $34.95 internet package.
I spent literally HOURS on chat fighting with them to explain WHY my bill jumped each month for the same $34.95 internet.
They are evasive and give you the run around, instead of explaining, they say "We can take $10 off a month for 12 months. Is that ok?" WHAT?!
When pressed, they finally admit, they signed me for $56/month instead of the $34.95 promised. That right there nulls and voids any contract, yet they still want a $200 termination fee.
I am sending everything to the BBB for review. Do NOT sign with them. If you have a location where there is another competitor GO WITH THEM!
I went back to Bright House/Spectrum after having excellent service for TEN years, but fell for the false advertising of Century Link.
I am now back with Bright House/Spectrum and relieved... but there will be a fight for those "termination fees" that I refuse to pay.
Please take this review to heart and don't make the same mistake. I am also Deaf and on fixed income, and they always tell me to "call their retention line"... no matter how many times I say in chat I am DEAF, they don't care..."get someone to call for you"... WHAT?! If I could afford it, I would sue them for violation of ADA as well as false advertising!
Oh this wound up being long anyway... oh well... Just stay away from them! If you like to know more, just ask, I will answer anything you would like to know about them.

If you've ever had Centurylink service, you already know how horrible it is, if you are thinking about getting Centurylink, do yourself a favor and avoid Centurylink like the plague.
Every single aspect of Centurylink is the worst it could possibly be; It's like everyone who works there hates their job and wants the company to fail miserably; but they don't want to be fired, so they do the absolute bare minimum; just enough to remain employed, while seething with contemptuous hatred for their employer.
Centurylink once opened an actual brick and mortar store in my town; with real employees, product displays, customer service counter, the works.
I credit myself for its quick demise.
I went into the store to see if they could do anything about my awful service connection. Not one of the employees smiled or said hello or even looked remotely happy about being there. The poor guy who ended up trying to help me he logged onto his computer and tried to use Centurylinks diagnostic services to check my connection. He tried multiple times, every attempt failed, he tried a few different "tricks of the trade" and nothing worked.
The icing on top was when his internet connection, the connection to the store, irreparably crashed.
I was in the Centurylink store, trying to resolve my internet connection problem, and the internet connection to the store completely crashed into ultimate failure.
I mean obliterated itself. The employee called someone to come and fix it, and they told him it would be several days!
The employee shrugged, said he couldn't help me, and then we ALL left. Everyone in the store, customers and employees, turned off the lights, left the store, and locked the door.
The store never reopened. Now the space is occupied by a hypnotherapist.

I sold Home-A early in June. The new homeowner was set to take possession last day of June. I called Century Link to arrange shutoff and return of boxes. Century Link asked if I was moving to another home. I told them yes, but there was a delay in move in date, not until last week of July/early Aug. They said that's ok. "Just take your old boxes to the new house. We will disconnect all service on last day of June, call us when you move in to new address and we will set up service and reconnect your old boxes there". So far so good right? Except they did not disconnect service at old house. When I got to new house and tried to set up service there, they could not because they still showed me as owner at old residence with account still set up. They promised to fix problem and said they would have to send new boxes to new address, which would arrive in 3 days, and service personnel would also arrive and set up new service. The boxes arrived. No service team arrived. I called support line, they now have TWO accounts set up for me, and cannot connect my new boxes because of that. And the service team missed my appointment but was rescheduled for a new date. They never showed for the second date either. I called support. They cannot find my account at my new address. Only my old address. And are billing my old address where I no longer live. Also billing now for TWO service addresses. I now have TWO accounts and NO service! Finally after over a dozen phone calls trying to fix this problem, I told them to forget the whole thing. They said I could drop my boxes "at any ups location". So I did. But UPS didn't know what to do with them! Had to find an address on Google to mail it to. The whole experience was really horrible, especially in the middle of moving. And so next, I called Metronet. They were actually polite, behaved as if they WANTED my business, confirmed installation date/time a few times, and had me up and running quickly and immediately. WOW! I was so impressed. No hassle!

I can't believe they are in business. I get very intermediate internet, very slow speeds and terriable customer service. Seems to be a common thread through out the posts on this site. They are as bad if not worse than Etrade. While you are on endless hold they keep saying they are providing the fastest and most reliable internet service. Maybe in theiir minds, in reality not so. I wes paying for "High speed internet" 60 mbs and maybe getting 20 mbs on a good day. I have to give it to them, they have great excuses why they takke our money and don't provide what you are paying for. They have sent me 2 modems, increased the cost from $10 to $15 per month, sent a usless tech out to my house and I am in the same boat I have been in for over 60 days, Have written to the Customer Success and Advocacy Vice President and still nothing. If the Customer Success and Advocacy Vice President really exists she should be fired. This is a joke their stock should be zero and the CEO makes almost $17 million... I don't believe that I have internet long enough to make this post. STAY AWAY save yourself some aggravation go anywhere else.
UPDATE
These folks are a joke. Went to the "Customer Service Manager" and they scheduled a repair tech for 6 weeks out. Are they crazy. Living without dependable internet isn't an option. WENT TO T MOBILE OMG WHAT A DIFFERENCE $50 a month for blazing fast internet. If you can get T Mobile where youlive SWITCH you'll never look back... Great customer service I might add.

Cancel my service like a thousand time still active. Terrible and rude. Don't recommend. The worse network company everz

I've neber been satisfied with Centurylink. It's speeds are so slow, a snail passing by in front of me would appear like a formula 1 racing car. As a customer I learned the true meaning of the company name: Centurylink ~ 'cause it takes a CENTURY to LINK!

I was a customer for over 3 years and I still would have stayed with Centurylink even though the service is horrible and the speeds are slow. I stayed because I could lock in the promotional rate ($29.99 instead of $59.99) as long as I renewed the 12-Month contract every time. Yet, it looks like a dumb guy made a mistake during the renewal process as after six month I saw a charge of $59.99. I immediately called customer service and asked why I get charged that amount when it should be $20 less, remember I signed up for 12 months. The agent told me that the employee who did the renewal process mistakenly entered only 6 months of promotional rate for the 12 month contract. So I told him to correct the mistake and charge me the promotional rate for the next six months. End of story. However, the customer service agent told me he can't do that as I "agreed" to the terms back then. I replied that I made it lould and clear that I only renew if I get 12 months of service and the customer service agent told me that I will get a full year of promotional rate. Nonetheless, this idiot on the phone repeated over and over that he couldn't change anything than pay the regular rate for a "service" not even worth single rusty, dirty penny. I got so angry I told him I quit. He warmed me about the $200 early termination fee.

I cancelled my contract with Centurylink early anyways. And yes, Centurylink has sent me a $200 bill plus some other charges for my early termination. Yet, I won't pay anytime soon that bill. I plan to pay that final bill at the speed of Centurylink.

I used to have service with Time Warner but could not afford it so I contacted Century Link about a bundle they were sending in the mail. They offered me a bundle of Direct Tv and Century Link for $79 a month. I was told after the first billing cycle I would only pay Century Link for both services and would not pay both companies individually. I am now on the 7th month that I have been paying both companies which is also way more than what I said I could afford. I have called multiple times to find out why to only be given the run around! I was told in July that this would be completed by Aug 5th and I would receive a follow up call, it is not Sept 6th and NOTHING AGAIN! I called today only to have Century Link tell me they don't know why it hasn't been linked and got Direct Tv on the phone. Direct TV told me that if I paid the prior balance of $38 it would be linked, so I paid the $38. Direct TV called on 3 way and gets Century Link on the phone and they then say "we are putting in another request it will be another billing cycle". I was promised from the beginning that I would only pay both companies one month! It has taken 6 and now they tell me one more month that I have to pay Direct TV $130 dollars and also my Century Link Bill? That is lying and not fair! Some one needs to make this right! My last call was with Tasha from the Customer Care dept who refused to give me her employee number and also said there was not a manager available to speak with me at the time. Which I guess is why she refused to give me her employee number.

I want my two bills to be combined and I want it resolved ASAP. I do not want to pay Direct TV again what I have been paying them for the last 6 months. When I signed up for Century link in March I was promised it would take one billing cycle. When I signed up for Century link I did it bc they offered a bundle that was cost efficient for me! BC the two bills have not been linked I am paying almost double what I was quoted! Want Century Link to do what they were supposed to do 7 months ago and what they have since promised me they would do on numerous occasions.

I can't fully explain my whole situation, but I will say this:
It took them two weeks to hook up a phone line I never wanted (but had to get in order to have the bundle).
Three weeks into my service I still didn't have my modem for the internet, even though they most certainly were billing me.
After the first month my bill was over $300 dollars-for someone to come out and check to make sure my phone line worked, internet service I could not use, and the DirecTV people to come cut the existing line on a cable box to wire my place.
When I tried to have my bill explained to me, they claimed they couldn't find me in the system... until I told them that I wasn't going to pay my bill if I wasn't in their system (then they found me just fine :D)
Then when I was disputing the charges with the lady on the phone she told me I was wrong, I signed a contract, and she didn't have to talk to me any longer, and hung up.

I dealt with their crap for three months, until I finally got fed up and canceled. They did actually admit at that time that they didn't get to charge me a cancellation fee.

Then a few weeks ago (2 years after I had stopped service with them and they had been notifying me, saying they owed me some money) I received a letter in the mail from a collection company saying my account was sent to them for a hundred and some odd dollars.
Needless to say I was livid!
Tried to speak with someone, but was:
Transferred to different region head quarters 4 times (once when I really was speaking to the right region)
Transferred/spoke to over 25 people
Was hung up on 3 times
Yelled at twice
Lied to pretty much every time (they still couldn't find anything about me)
Wasted over five hours of my day
And was told that it was because they gave DirecTV the money, and I never paid CenturyLink back for it, because that's how they bundle.

Complete B. S. but I don't want this going on my credit report, so I am stuck paying someone for something they didn't earn.
I wouldn't suggest this company ever!

Where to begin, oh my...
This has been the worst experience ever! CHAT IS NOT WORKING, so had to call. When I did, automation told me I owed $197.00. NOT TRUE. MY ACCOUNT IS CURRENT AND ALWAYS HAS BEEN. This was an error on your part and Rep finally got it straightened out. Then transferred me to Tech, who promptly told me there was an error with my account and could not help me. They transferred me back to Accounts, who said, no problem with the account and transferred me back to another tech. Tech said he would check to see what problem existed with the internet, then hung up on me, and even though he had my number did NOT call me back. THIS TOOK 1 HOUR AND 45 MINUTES! NO RESOLUTION...

Had to call back and finally got someone from the tech dept. to check. She said you have put an ALERT ON MY ACCOUNT, because of High Bandwith because of so many devices. If that were true, why have I only been having this problem for the last two weeks as I have had these devices since I have had this service? Speaking of this service, when the rep talked me into this $45 a month for life she "MISREPRESENTED" the service. She told me it would come with a higher speed. IT DID NOT! Isn't that fraudulent? ANOTHER 35 minutes were wasted.

AND no, I am not going to upgrade my service, giving you more money for something you promised me and did not and will not deliver. My internet is still not running correctly. For the last two weeks it has disconnected, reconnected, and disconnected on MULTIPLE occasions along with incessant buffering. I would appreciate getting my service repaired and or alert taken off and letting me know what the (actual) problem is since non of your reps seem to be able to do their jobs.

Tracfone hours used today between the hours of approximately 11:00 to 1:15 05/26/2023.

In total: You have cost me (1.45 + 34=1.79 or 2.19 hours) that's 219 minutes.

Worst customer service ever/they promise but don't deliver/try to talk you into upgrading to a higher-cost service that gives you what you were promised for the lower-cost plan.

I really should have audio and videotaped my experience with them but my phone doesn't deserve that clutter. This companies robot who answers Welcome to Centurylink is Deaf, DUMB, and obviously blind. It never hears correctly, nor has appriaye responses. I tried to pay my bill for 4chours one night. But when you need them to send you a router and lie for 3 days about it, it gets really absurd. First person "Allset your router will be there tomorrow" The second person the next day when it didn't come"I'm sorry, the tracking details have not been created yet, you will get it tomorrow" The 3rd person on the 3rd day "I'm sorry your router will be there tomorrow" at which a fake tracking number was given and the router never came. That's only 1 experience, the internet constantly has to buffer, and kicks you off every 5 minutes. The monopoly of them in my area is disgusting. The router I had, that I lease broke and I need the router... now the website your directed to doesn't work, and since I've had Centurylink.not one time have I been able to login. Not once, it doesn't recognize your account number, nor your email to reset. So you cannot easily pay, at all. So the 4th time I called back, the recording kept me on hold for an hour and hung up. No UPS by end of day ever came and of course I can't track it because it was a bogus tracking number. Save yourself... pay more elsewhere for better internet service, and better customer service. I can't believe that goods and services are not received for your money spent. Isn't that illegal... how can they be in business. If everyone together just drop them at the same time, maybe someone better will set up and do a much better job. If it wasn't happening to me, I'd be laughing at how bad it is, its movie type of comedic material. But it isn't funny, because yiur money is taken and tgey give you NOTHING for your money...

We live in a rural area. We pay for DSL service for 24 hours, not for 2 hours at time! CenturyLink is known for throttling back service during peak hours. Husband is a 100% disabled combat Veteran. We must have internet service for video chats with medical doctors. In the middle of a chat, service is disconnected from CenturyLink (message: "You are no longer connected to the internet"). We call CenturyLink, and the stupid AI robot tells us they are doing a test, there are NO problems detected with our the line. Oh really, then explain why we do not have service? What are we paying for?

When I called in, each CSR was from the Phillipines, I could hear the roosters in the background! I asked the last tech to close the door, or take his rooster outside so I can hear him. He then tests the line, we already did all the things he tells us. Then he "remotely" fixes our line, and, magically, we have internet service again! The tech blames the modem, a brand new modem purchased through CenturyLink. Then he tells us we are "out of warranty" as we have had service 1.5 years, and warranty is only for up to a year. We must pay for a new one. Then he "accidentally" terminates the call, but does not call me back as promised if we are disconnected.

I hope President Joe Biden gives us rural customers more options, other than the CenturyLink monopoly. The "technicians" are guessing what is wrong, demanding we buy their new modem when it is really just lousy DSL service. I asked CenturyLink to send a service technician to make the determination that our modem is indeed defective, send him to our rural home. I was told IF the service tech determines there is no problem with our outside line OR the modem, then we have to pay for the visit. Why is the cost of tech visit the same price as a replacement modem?

I had AT&T for 10 years prior to moving to this rural area. Never had a problem with them, when there was ANY service issue, they were at our home within 2 days with a ticket number for followup. Not CenturyLink. And our only option is Century Un-Link. All our U.S. jobs for CenturyLink, technicians and CSRs, are located in the Phillipines. Every one comes with their very own rooster to annoy the customer so they don't have to listen to your complaint. "Try using Chat" they tell us: that is their solution to the rooster and bad customer service.

Come on, CenturyLink. You can do better. Denying service to a 100% disabled combat Veteran is Un-American! But since most of your staff are in the Phillipines, "American" is not a problem you have to be concerned with, troubleshooting accurately from the Phillipines is.