CenturyLink

I took nearly 3 months to get internet established, taking numerous calls to their customer care line and chatting with their online assistance, all who would regularly accidently hangup or give false promises on timelines. When internet was finally approved, I had to go through 3 technicians to finish installation. The last of these drove off the driveway into my newly place sod (required cutting out and replacing a 3sqft portion to repair). The line was barely buried (off my property line in a good portion) and I had to dig back up a section to correctly place it, yet CenturyLink still proceeded to charge a $300 drop fee. Upon another call to their customer care, they sited a completion date which reflected 3 weeks past when they finished the "work". I sited the documentation I had for damages and failure to perform $300 worth of labor, to which they would only offer a $50 credit.
Never have I had such terrible service from a utility provider. The fact that the State has allowed them to monopolize the area for which I reside is disgraceful.

I signed up for internet service on 4/12 and I got a letter in the mail saying that it would be activated on 4/13 after 5PM, that came and went and nothing my modem just blinked red. I called customer service on 4/14 and they knew nothing of this 4/13 activation date then they informed me that my activation date was 4/23! Unacceptable, in my many years of using cable companies my activation dates have never once been any more than 4 days at the most. They couldn't tell me why, I was already starting to get mad but I decided to give them another chance. I spoke with a supervisor and she moved it up to 4/19, okay then. Still no service after that! I called back and they kept saying that it was on and arguing with me about it, theirs a problem my modem is blinking red and theirs still no service and I have the pictures to prove it. And they claimed that a technician came to my house on 4/19 but they were wrong again, nobody showed up and I was at home all day.

Their customer service are rude, liars and doesn't know what's going on. I've never been treated so bad by a company before, they couldn't even turn on the service. I will be actively discouraging everyone from signing up with CenturyLink.

I have been trying for the last 3 months to get my cell phone connected to the Wi-Fi but I seem to be having a problem now I know I'm not computer savvy I'm computer illiterate but I'm not as dumb as they're trying to make me out to be and I cannot for the life of me figure out why it is I'm having such a difficult time I live in Highlands County I should have coverage there's a tower right down the road but I can't get hooked up since Julian says there's no problem my phone carrier says there's no problem there so I don't know what the issue is but since their customer service sucks $#*! their product sucks you can't and you get in charge for stuff that you don't use for the whole freaking month now my my $45 bill just jumped to $60 cuz they sent me a new modem keep your modem I'm going to go somewhere else so CenturyLink thanks for the aggravation nothing but a headache I hope you find a way to service your customers cuz right now you suck

I have had to deal with this dumpster fire of a company as its all that is available to me currently. I am located in northwest florida and the only thing offered is 10mbs which is slower than the hotspot my cell phone is able to provide. Constant outages, loss of signal, and interrupted service. My service went out completely beginning of january 2022. They sent a tech out and checked everything and assured me things were good. Well they were not good. After 4 days of phone calls being on hold and having to repeat myself numerous times I get a tech to come back out who cant find anything wrong. Call back again and i spend another 2 hours doing troubleshooting and being told the router is the problem. CL sends another tech the following day and they say its cause they shut my service off! So what was the point of performing troubleshooting steps?! I call and try to cancel and they offer 20 mbs as opposed to the 10. I agree and they say on 19 january someone would come set it up. Well the day came and no one showed up because they were held up at a job and had to reschedule for 22 jan 2022. LOW AND BEHOLD OT EXHAUSTED and no one would show up. While chatting online with them and being transferrer to someone else 5 times and to the same person twice who are all equally worthless nothing has been done. In my opinion do not use this company. After reading CL has been subject to numerous lawsuits and fraud charges. Do yourself a favor and use a cell phone provider if at all possible.

Very bad customer service, very rude, very racist. If they notest english is not your first language you are finished

I requested service to be hooked up in October. A tech came out to my house and informed me that there was no fiber coming to my house and they would need to send a contractor out to dig a line. The contractor came and informed me that he would need to have his supervisor come out and assess the situation because they had to pull a line from the end of the street. No one ever came back.

When I reached out to support they informed me that the service was completed and hooked up. I was extremely confused because no tech ever came back to set anything up. I then requested a tech to come back and confirm the service was indeed hooked up and they refused to send anyone to confirm. I then requested to have the service cancelled since it was never completed.

The following week I received a bill for the service. I called customer service and explained the situation and they informed me that the service was cancelled and no payment was due.

I received a bill yet again stating I owe $92.36, so I called customer service and was transferred 3 times before I finally got to the right person. She then informed me that because I cancelled after the billing cycle I still owed the amount due. Again, I have NEVER had service hooked up! I then requested to speak to a manager several times. She said "ok, but they're going to tell you the same thing." Then put me on hold for 20 minutes. She came back on without letting me speak to a manager and told me the case would be reviewed in 48 hours. It is now December 31st 2019 and this still has not been resolved. This company is a joke!

This internet is one of the worst internet services I have the displeasure to use. And it's so bad that it makes my mother and I want to switch to Shentel.

If youre a gamer, create videos, or even simply download large files than anything but centurylink is better. This company is a meme. Million dollar company to be this dog$#*! LOL.

Stop putting people in for the US Customer Service position when they can barely speak English as it is. It's so hard trying to get your service back up and running when the person helping you can't even understand you and you can't understand them. All of the staff also need to be trained in knowing how to actually help the customer instead of seemingly reading off of an FAQ page, repeating the same sentences over and over then directing you to another department when they "don't think their department is qualified for this issue." Nobody should have to sit on the line being switched back and forth for TWO HOURS (yes, we were being switched around for two hours to each and every department about an issue that could easily be resolved with a tech being sent over) and still not get their problem fixed. Our internet and landline have been down for over a week now, and we've called customer support just about everyday restating the same issue just to get the same robotic responses. Sorriest company I've ever been in contact with.

I set up an appointment to install internet service. The tec never showed up. I called them and was told that he did show up and set everything up, gave me a modem and everything was done. Well I live on 30 acres and my driveway is 200 feet long with an alarm on it. I also have 2 guardian dogs that will bark at any sound. They NEVER showed up. When I called and told them this, I was called a lier more than once. They even ran a test on the modem that they said was left here. They never gave me an answer about where this modem was. For 2 days I was on the phone with them (them telling me the install was compleat) fighting over this. They set me up another appointment wich I cancelled. When I called to cancel that appointment, I was on the phone for another hour arguing with another person. I finally told them what they can do with there service and hung up. Well a month later I got a bill for $141 for services I never got. Same thing, arguing on the phone. So I hung up and ripped up the bill. They sent another bill and I ripped it up.! 0 months later they sent me to collections. Another 30 minutes wasted on the phone with them to explain what happened. It was finally dropped.

I will never encourage anyone to use Century Link internet. They say they give you a good deals, and service and promise you the world but if you have a Mac or a chrome book to set up your acct you are out of luck. They are only window based only and if you don't set up your acct online you do not get the special deals they offer. I had 2 acct's with this company and was overcharged continually. And when I called to let them know I couldn't set up my acct they told me to get another computer. Ah no! Fix your program. Then at one of my locations I had speed that was so slow (1.5 Megs) it wouldn't even connect with my iPhone. They charged me $65.00 a month for this service and because I couldn't sign up online and get the special of $14.95 per month I was out of luck again. And don't get me started on their customer service. It is the worse. Last night I was on hold for an hour trying to get someone to get a message that says they were closed and to "CHAT ON LINE TO RESOLVE MY ISSUE". Yea no wont do that either. I can go on about this but I don't have enough characters to keep going. In closing if you have choices in your area for internet use them. You'll be happy you did. Again do not use century link

Received replacement modem 5/24/23, it worked 14 days. 6/7 I called and was told another modem was being overnighted. 6/9 I called and was told no modem had been ordered. Rep said she placed a new order and was overnighting it to me, however was not here by 6/14.6/14/23 called again and the rep told me it was UPS's fault and told me "it is hard to understand". I was so frustrated by this time I told the rep to cancel my order and my account. On 6/16/23 UPS pulled up to deliver a modem, I refused the package. I called to make sure my account was closed, to report UPS will be returning the modem and to talk to a supervisor. After waiting a rep got on the phone and gave me a # to call Monday morning at 8 am. I asked if that time was Pacific/Mountain/Central or Eastern time and she told me to just call at 8 am on Monday. I asked where she was located and hew answer was "the Phillipines". I was a customer for 15+ years, but will NEVER do business with Century Link again! I did walk into Verizon yesterday, they programmed a new modem for me and I took it home, plugged it in, it works, and it is $35/month….thanks VERIZON!

Everyone gets scam calls. Using websites like Whitepages.com to check these numbers and the carrier reveals that many are associated with Level 3 Communications LLC. The question is why do the scammers choose Level 3 as their go to place for dead phone numbers to ply their trade. Sounds like this scummy company is a purveyor of illicit opportunity.
This company merged with CenturyLink in 2017. According to Bloomberg.com, CenturyLink has been accused of running a Wells Fargo type scam to solicit phone accounts by any means possible, fraudulent or otherwise. So, it's not just that rotten apples don't fall far from the tree, the bare root seedling that became the tree should not have been given a start in life.
Aside from the thousands of complaints lodged against the company on the BBB website, the Minnesota Attorney General has been investigating them for grossly overcharging customers for internet services, they have been fined millions for the same unsavory practices, and even the stodgy FTC hit them up with fines.
So, all of this paints a picture of a venomous octopus with tentacles reaching into your wallets.
Best Option: File complaints with the FCC to hound them that CenturyLink is not acceptable. This is the link: https :// consumercomplaints. Fcc. Gov/hc/en-us? Return_to=%2Fhc%2Frequests

ZERO stars. Z E R O stars I am forced to leave one else I cannot leave a review. Fraudently billing, abusive customer service, and unethical business practices. I have contacted Centurylink 28 times since June 20th 2021. I have supposedly spoken with managers, the escalation team, their legal department, supervisors, consumer advocacy, and the president of the customer service department. NOT one issue has been resolved! There are 7 states that have sued Centurylink for unethical business practices, fraudulently billing.
Apparently, it takes the Attorney General in every state and a lawsuit to make Centurylink "Do the right thing, bill their customers correctly" Nothing in the Universe can or will make Centurylink provide acceptable competent knowledgable customer service.
ZERO ZERO ZERO stars. When you see their rating minus one star from their total rating since everyone is forced to leave at least one star, their rating is off so minus one star gives Centurylink a. 34 rating, not a 1.34-star rating.

We ordered century link wifi installation for our new apartment in late June. The first technician wasn't available until early July. I was told to wait for the installation from 8am-5pm in an internet-less apartment on a work day, (I work remotely) and the technician never arrived. After calling customer service, I learned that the installation was cancelled and rescheduled without notifying me, for two weeks later. Online, there was no paper trail that the service had been rescheduled. I spent over an hour trying to contact a human representative to confirm that this had occurred and attempt to reschedule for sooner. Once I managed to reach a human, I received no explination of why service windows are 8 hours long, why the cancellation had occurred, why I hadn't been notified about the cancellation or why the soonest installation time was so far in the future. For remote workers especially, internet is not optional and can not wait.

Ultimately, we switched to xfinity and were able to set up internet ourselves the same day. My only good experiance was during service cancellation, because we got a refund on the services we pre-paid for but never received.

There is no excuse for this level of negligence. At least airlines tell you when your flight is canceled or delayed.

Not just bad, criminally bad. If I could put negative points I would. When I moved, I made an appointment for them to come out and connect service. They made the appointment but never showed up. When I called to try to see what happened they put me on hold. I moved to a brand new apartment that never had service in it. When the bill arrived for services I never received I tried calling again - multiple times. I either got someone who pushed me off without solving the problem, or I was put on hold... for up to 2 hours. When I didn't pay (because I never had service), they just kept billing me. When I had been late on a payment prior to my move they just cut off my service but not here. I'm not sure how you cut off something that never existed but it makes more sense than billing every month for something that never existed. I tried writing everything down on a bill and sending it back... nothing. Tried calling again... back on hold. Finally they sent me to collections, which I obviously contested. Their response was "we only have 2 calls in our records and they indicate you had service"

No kidding you only have 2 calls. Every other time it was a never- ending hold loop. And saying I have service when I absolutely did not is ridiculous.

Now I have to try to get a letter from my landlord because guess what the next tenant had to do to get service? Install everything because there was never service in the apartment.

This is absolutely ridiculous.

Now they're calling themselves Brightspeed. Do NOT deal with anyone associated with these people, no matter what they might change their business name to. They are trying to charge me almost $1000 for zero service and hours of aggravation. They are an absolute nightmare.