Brandon B.

I requested service to be hooked up in October. A tech came out to my house and informed me that there was no fiber coming to my house and they would need to send a contractor out to dig a line. The contractor came and informed me that he would need to have his supervisor come out and assess the situation because they had to pull a line from the end of the street. No one ever came back.

When I reached out to support they informed me that the service was completed and hooked up. I was extremely confused because no tech ever came back to set anything up. I then requested a tech to come back and confirm the service was indeed hooked up and they refused to send anyone to confirm. I then requested to have the service cancelled since it was never completed.

The following week I received a bill for the service. I called customer service and explained the situation and they informed me that the service was cancelled and no payment was due.

I received a bill yet again stating I owe $92.36, so I called customer service and was transferred 3 times before I finally got to the right person. She then informed me that because I cancelled after the billing cycle I still owed the amount due. Again, I have NEVER had service hooked up! I then requested to speak to a manager several times. She said "ok, but they're going to tell you the same thing." Then put me on hold for 20 minutes. She came back on without letting me speak to a manager and told me the case would be reviewed in 48 hours. It is now December 31st 2019 and this still has not been resolved. This company is a joke!