CenturyLink

Never had problems with Spectrum like this. Century Link saw I was uploading two large files and admits they throttled me. The first file was 6 gigs and went up fairly quickly.

The second was 12 gigs and 1/4 way in, the speed slowed from 5 mb/sec to. 002 mb/sec. I spend 2 hours calling their non-English-speaking outsourced liars and after resetting the account numerous times, and them asking all sorts of security questions to me, it was working.

Then I tried to upload again, and it was blocked.

I called again, got an American, and he was perplexed that I was being blocked. He adamantly said they do NOT throttle.

But when he changed the IP address it started to work again.

I never had this problem with Time Warner/Spectrum. These guys appear to be criminals. I'd avoid them.

Worst customer service I have ever experience! They make promises they do not keep to get you sign up. Typical bait and switch! Spent at least 50hrs helping them set up system VOIP PHONES and they still gave me the shaft on refunding my old system T1 internet and phone that took them 4 months to disconnect and not in use for 10 months@ $360 a month, to much stress with this company! Good luck getting any help from this big company! All we are is a number to them, do not expect anything less!

I canceled CenturyLink today and went to a satellite company. CenturyLink has totally unreliable internet; the phone made so much background noise I had trouble hearing the person I was talking with. Calling them is a joke. "Your estimated wait time is 55 minutes." Hah. I waited more than an hour and finally hung up. They do not care about the customer or the service they offer. Stay away; even if you live in a rural area. There are alternatives.

CenturyLink, has the most unreliable infrastructure imaginable. Our internet goes down on a monthly basis. It's always a huge hassle trying to find the right phone number or to chat with someone who can actually assist with getting a tech out to fix it. When they do fix it, it's always a bandaid fix that never holds for long.
My internet is down again! This time after calling several Disconnected numbers, I was able to get an Appointment for 8 days out! Told the woman that was unacceptable and she Hung Up on me!
Absolutely the worst company ever to deal with!
Their equipment is horribly unstable, the techs abilities are questionable, but the customer service is absolutely despicable!
If their was an another option for me to change service I would. But sadly I am stuck.

Had a Century Link salesperson come to my home to review the present status of my home services. When she told me the price would be the same if not less than Direct TV, I gave her the go ahead.
I pressed her for the status of my account with Direct TV which she informed me that the contract was finished and there would be no early termination fee. Well guess what, she was wrong and it cost me $120. So I guess the moral of this story is not to trust all the info they give you and be sure to check for yourself first. Truly disappointed after being a Century Link customer for 30 years. Guess there just as money hungry as all the rest of the cable networks.

While I understand I live in a rural area and internet services could be very limited. We have a school less than 1/2 mile from us that has fiber through Spectrum. So why not go through them? Well, found out that there is an agreement between companies not to encroach on the others' "territory" so Spectrum, Cox, and other companies will not open up to us. And it appears that CenturyLink does not find this area important enough to expand in.! 990 era coax should be good enough. Thankfully Mr. Musk and his Starlink should be hitting the ground soon.

My bill started going up and my service started dropping. When I reached out for support I basically was told it is what it is! REALLY?! Ok, fine I will go elsewhere...NOW I can't even cancel my account! I have been trying for 3 days now and over 3 hours sitting on hold since there is no other way to cancel the account. CL you suck and you didn't used to!

I have been a Centurylink customer for years, too many evidently. My internet is out since December 22. I had a service appt scheduled yesterday between 8-5. Even received a text message confirmation. No show, no call, and now I cannot get another appt until 12/27. I guarantee I am going to have to threaten to get credit for those days. Customer service is horrible. They all have different lies they tell you, and one even guaranteed they would be there. Once fixed, I'm looking for another Internet provider. Worst company ever. Avoid them at all costs and save yourself a lot of grief.

Century Link chat is horrible. Our phone line is dead. The first and second chats promised repair but no one came. The third wanted to repeat the same stupid phone tests that I already did for the others then just cut me off. Her name was Geeta P. Horrible!

I only have one option for internet at my home - otherwise I would definitely switch (maybe I should sell my house). I have chatted with 15 different agents to get my account off of vacation hold and still they are transferring me - get and f****ing clue Centurylink!

This company not only cannot figure out their bilking and has tried to over bill me several times, they have now decided their $#*!ty internet is worth $10 more a month. Your company is greedy and corrupt. I love that you eliminated your loyalty department right before you made a change that you know would cause numerous customers to want to cancel their service. I hope you people get fined by the FCC and go out of business. If I knew where to find your CEO I would punch them right in the throat!

I will tell you that we have had them since they bought Quest. Overall, the internet has been fine, but suddenly, it started going in and out; affecting our Netflix and then the land line went out. The customer service is the WORST! My husband and I waited for 2 hours on hold on my cell phone since we had no land line. Finally spoke to someone that you cannot understand... then were told they "ran diagnostics" and it is our land line problem, which by the way, we are paying nearly 40.00 per month for surcharges, etc. We both have cell phones and are thinking to get rid of the land line. Now, we have had mostly no internet, no land line, I just spent another 45 minutes for on line chat and they just disconnected me. They are to be out 2 days from now to "repair" a land line that we don't even want anymore. My husband has fixed the brand new Century Link Modem which is why I am able to post this review. What is UP WITH CENTURY LINK?

I used to be their customer and since their service was painfully slow, I had to switch to a new provider. My policy was cancelling at anytime. I contacted them a month and half ahead and canceled the service and their agent made me sure that I am not going to get any extra bill. Long story short, I ended up in a $50 extra bill and negative score on my credit history by a debt collector. Horrible experience. Even a small business never treated me like that. Horrible people.

Ever since Century Link transitioned to Bright Speed, I have had nothing but trouble and absolutely NO help. They keep asking my if I am satisfied with the responses from customer service yet they are totally ignoring my pleads for help. I cannot open many secure e-mails and some emails to clients are being blocked. It has totally crippled my business. I am looking to replace them. Any suggestions are appreciated.

Centurylink is hot garbage but that's offensive to hot garbage. We are forced to have this provider at our location and it makes me want to move, that's how terrible it is. Customer service doesn't exist so good luck ever talking to someone. One star is too many

I signed up for the DSL service with Century Link in May, 2014 on a 1 year "contract" with a person who knocked on my door in a guarded community, which means he was trespassing. He told me that DSL was much better than the old days which was a lie. I ended up with a 3 mgb service that had little bandwidth. Had several issues with hook up and billing as well. I found it appalling that their employees actually wanted to argue with me, the customer. They never lived up to their end of the "contract" which called for "high speed" internet. I finally canceled the service in March due to aggravation. They sent me my "last bill' which calls for a disconnection fee and an early termination charge. Ridiculous. If I don't pay the bill what are they going to do, cut me off? I should have read the many terrible online reviews and told the salesperson I was having him arrested and charged with trespassing.

Centurylink has the worst customer service in the world. It gets worse all the time. I have been without landline service for a month. They were supposed to forward my calls to my cell phone but forwarded the calls to some random business. I notified Centurylink and even told them the business they had the calls going to. I have made calls, tried online live chat, and exchanged numerous emails, and have been dealing with a so-called "Customer Advocate" for days and still can't get anything done. I would give them minus 100 stars if I could. If you have a choice of providers for phone, internet and TV go with any other company than Centurylink. Look at all the reviews, it is so obvious they do not care about their customers.

CenturyLink has the worst customer service of any company that I've ever dealt with. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. For a telecom company I'm astonished about how bad their customer service is, they're useless. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I implore you not to do any business with CenturyLink, their customer service is absurd.

I have been on the phone or texting with their support folks many times since they installed those changes (this past Sunday Eve). Their internet speed test NO LONGER works and my email is screwed up now (mostly not functioning)! They seem to be at a loss as to what to do now because it has been a mess now for 3 days solid. I would highly recommend you find a different ISP. Its a shame because everything was working fine until they installed those recent changes!