I used to be their customer and since their service was painfully slow, I had to switch to a new provider. My policy was cancelling at anytime. I contacted them a month and half ahead and canceled the service and their agent made me sure that I am not going to get any extra bill. Long story short, I ended up in a $50 extra bill and negative score on my credit history by a debt collector. Horrible experience. Even a small business never treated me like that. Horrible people.