CenturyLink

Overcharged me for 3 months, kept failing to execute the agreed price. Expect to spend hours and hours sorting out a mess that they caused. Use the chat function so you have a record of what they promised to do and then figure out they are truly awful. I'm a customer but only until I can find someone else. Anyoine else. One star is being way too generous

On Aug. 14 my CenturyLink cable snapped under heavy vines. No internet. Soonest repair? Sept. 2.
That's 25 days without internet, and I work from home.
And of course each call takes an hour to reach a human being.
I ordered t-mobile's internet on Aug. 16. It arrived Aug. 18 and works fine. I'm thankfully quitting CenturyLink. Not sure how an internet provider can stay in business when they can't repair a line for nearly a month.

I have several contacts with customer service. It is clear that they are not knowledgeable about their systems or are unwilling to help. When you ask to speak to their supervisor, the request is denied. I will bring my business elsewhere.

I have used century link for about 7 years and recently my internet went out. I have been without internet for 16 days. I've been told I would have a tech and had to take off an entire 2 days of work to have nobody show up and no explanation. Been hung up on, and told someone would call me back 5 times. I've given them every opportunity to make things right, but to no avail. It doesn't matter how loyal you've been. There customer service sucks! Everything is scripted so you really don't get an honest response anyway. Go anywhere else for service but century link!#

Had a Century Link salesperson come to my home to review the present status of my home services. When she told me the price would be the same if not less than Direct TV, I gave her the go ahead.
I pressed her for the status of my account with Direct TV which she informed me that the contract was finished and there would be no early termination fee. Well guess what, she was wrong and it cost me $120. So I guess the moral of this story is not to trust all the info they give you and be sure to check for yourself first. Truly disappointed after being a Century Link customer for 30 years. Guess there just as money hungry as all the rest of the cable networks.

Awful service. I've been trying to open an account and after a long scheduling/canceling appointments and so many hours in the phone waiting for their technical issues and delays... I'm still without internet. None of the customer service's phone number Centurylink has work effectively. This is a disaster and no one call me back or anything. Zero professionalism and care for anyone. My phone is *******245 just in case this may be the only way someone take me seriously and call me back. Thank you

Terrible customer service. Slow internet and very inconsistent. Thumbs down for them. No starts if possible they monopolized the areas you have no choice, but to use them probably why they do not care about the customers.

I have called on 3 separate days to report my elderly mother's phone is not working. Each time thinking a repair ticket was filed, the second time I was even given a repair ticket # ******* and assured it would be repaired within 24 hours. When I call back to check, there is no repair ticket on file and my Mom's phone is still out of order and has been for almost a week. This company is crap! July 12,2022

The worst customer service of any company. Wait time to speak with a representative is 70-80 minutes. I have been without phone service for 22 days because they do not know how to repair it. It is not my phone or my phone lines but somewhere on the main line. They schedule appts and never show up after telling you to be home between 8-5 to just sit and wait for a tech to never show up. If you have an alternative please take it.

Our internet service has not worked for 3 days. The automatic answering service doesn't have an option to chat with a live person and not just an AI bot. It won't link my cell phone for update messages. When I connect to the AI bot it just keeps delaying the completion time with explanation.

I have spent over 5 total hours on the phone trying to fix my service. They finally determined it was my router and told me to pay $200 for a new one (which I reluctantly did). I asked for it to be sent overnight due to working from home, as do many people today. I was told by one agent it could be sent overnight and another informed me it could not. I asked for a manager 3 times and then was told it could only be sent overnight if I were leasing it. Either way I am a paying customer who purchased the equipment up front. This was discrimination and then when I told it would be sent and received within 3-5 days, I received an email with the estimated arrival and a bad tracking number. The unit arrived 2 days after the scheduled date. They also increased my monthly price when I was supposed to be locked in for life. The price increase was $10/month but when I got my bill, it shows as $20/month. They are horrible at bouncing you from person to person and overall service and standards of practice are HORRIBLE. I filed a complaint with corporate asking for a call back and was sent an email to tell me they only do email and they didn't even read or address my main concerns, only 1 small item in the email. HORRIBLE! - If you want bad service, choose them...otherwise run and pick a different provider.

No internet due to fiber failure. Repair team then cut phone line so internet is still down. Tech failed to show up twice! We waited 12 hours today and got texts from CTL 3 times saying the tech was coming and chatted multiple times and were told The tech was on the way but no one showed. Meanwhile we are still being billed.

I was going to get internet service through CenturyLink.
Got all the equipment, set it up. Doesn't work. When I called, Centurylink's solution was to have me walk all over the house trying different phone jacks to "see which one the signal is coming through".

I asked, "Excuse me, are you telling me if the only phone jack the internet signal is coming through is in the bathroom or the kitchen, you expect me to move my computer there?"

"Yes, sir"

When exactly did the phone company (or cable company for that matter) start deciding which jacks could or could not be used for their services? I remember when if you wanted a phone, you had service turned on and you could plug your phone into any jack in your house (same with cable). Who are these companies to dictate where I put my television, phone, or computer?

Avoid, at all cost.

I have now spent about 10 total hours over three days trying to work out high speed internet with cyber shield. I keep getting transferred to other numbers and the representatives do not know what they are doing and transfer me somewhere else. I explain the problem and ask them not to continue transferring me and help fix the problem. This is the most incompetent group of people I have ever dealt with. I still have not resolved the issues and am getting ready to cancel them.

Good luck talking to anyone from the United States. They send you to a call center in a third world country with made up American names having a heavy accent and all are so incompetent! Be ready to spend at least 50 minutes to 2.5 hours on the phone with them wasting your life away. Did I mention you'll need to do this 2-4 times a month every year. I thought Ixfinity (Comcast) was horrible when I switched 12 years ago. I'm switching back to them hoping they've changed. You can literally get a heart attack dealing with Century Link. Good Bye Century Link! I gave 1 star because that's the only way you can submit a review by at least making a incompetent company have some good about it.